Michael D. Allen is seeking a leadership position that utilizes his managerial skills. He has over 15 years of experience in retail management, customer service, and sales. His past roles include store manager for Abercrombie & Fitch, sales manager for Macy's, and casino host for Barona Valley Ranch Resort & Casino. Allen excelled in increasing sales, developing employees, and delivering excellent customer experiences across various industries. He holds a degree in Merchandising Management from Oregon State University and has demonstrated leadership through involvement in multiple organizations.

1. Michael D. Allen
895 S. Anza St. El Cajon, CA 92020 | (971) 777-2722 | elanmoda@yahoo.com
OBJECTIVE
To enhance mycareer development byobtaininga positionthat demands superior leadership and managerial skills
EMPLOYMENT HISTORY
Red Robin - Server – Hillsboro, OR June 2014 – December 2014
MAJOR ACCOMPLISHMENTS:
Achieved ranking of topsales and guest voice overall experience results
Surpassed expectations of opening new loyaltyaccounts withresults of #1 in the district
PRIMARY RESPONSIBILITIESAND SKILLS:
Maintained highest team scores of customer satisfactionsurveys that resulted returnvisits and initial
Upselling, Quicklearner (food/beverage knowledge, promotions and follow-through, team orientedwith
assistingnew hires withprocedures andselling techniques
MACY’S Company - Sales Manager (Home/Men’s Dept.) – Escondido, CA September 2011 – December 2013
MAJOR ACCOMPLISHMENTS:
Managed over 30 employeescovering 40 million dollar Men’s clothingbusiness
Led andpromoted five associates of myteam into future Management Positions
Promoted from:Sales associate – Calvin KleinRep – Sales Supervisor – SalesManager
PRIMARY RESPONSIBILITIESAND SKILLS:
Directed multiple promotional/charityevents, achieved #1 inSales in District
Developeda veryhighreturnrate ofnew andexisting customers byexcellent customer service
TGIFriday’s – Server – Rancho SanDiego, CA February2009 – February2011
MAJOR ACCOMPLISHMENTS:
Promoted fromserver to trainer of new hiresinhelping them pursue passing validation
PRIMARY RESPONSIBILITIESAND SKILLS:
Enhancedcustomer overall experience throughpersonalizingeach visit
Executed highlevel of product/foodknowledge while upselling to increase per personaverage
BARONA VALLEY RANCH RESORT & CASINO - VIP Host – San Diego, CA September 2006 – November 2008
MAJOR ACCOMPLISHMENTS:
Promoted fromReal Player Services- Job Coach (entailedtrainingnew hires) – excelled to VIPCasinoHost
HostedVIPevents withpatrons incompanysuite at Charger games, Padre games and US OPEN (golf)
Implemented a strategyfor attacking andpenetratinga master list (Increasedpatron visitationby25%)
PRIMARY RESPONSIBILITIESAND SKILLS:
Responsible for increasing gaming revenue, visitationand maintainingrelationships withplayers
Achieved increasing companyawareness, retention and salesthroughout high level of patronservice
Participatedinall company events and marketing promotions while deliveringanunsurpassed experience
Abercrombie & Fitch Co. / Hollister - Store Manager – San Diego, CA February2005 - July2006
MAJOR ACCOMPLISHMENTS:
Manageda multi-million dollar retailstore/chain & eachstore ranked inthe top 3 for sales inthe nation
Raisedsecret shopper/customer experience scoresfrom 0.5/5 to 5/5
Recruited, trained, anddevelopedover 20 managers, whichsevenbecame Store Managers
Managedover 120 employeesat one time successfully
Increased sales andrevenue in the district by65%
Promoted fromAssistant Manager to Store Manager withina month
PRIMARY RESPONSIBILITIESAND SKILLS:
Responsible for training all managers and employeeson a dailybasis
Led all scheduling, hiring, sales, ordering, work orders, payroll and merchandising/purchasingdecisions.
EDUCATION EXPERIENCE
Oregon State University - Corvallis, OR
Major:Merchandising Management. - 2001-2005
LEADERSHIPAND RELATED ROLES
Marketingclub president · Entrepreneurshipclub· Student Govt. · Alpha Kappa Psi ·
Phi Gamma Delta · Recruiter · OrganizedRace for the Cure · Freelance designer