This document outlines the principles and skills of non-violent communication. It discusses empathetically listening to observations, feelings, needs, and requests, as well as honestly expressing those things. The goals of non-violent communication are compassion and meeting needs, while avoiding fear, guilt, shame, blame, coercion and threat. It describes key skills like differentiating observations from evaluations, identifying feelings, recognizing needs, and making requests rather than demands. Non-violent communication should lead to respect, empathy, and a mutual desire to give from the heart.