This presentation contains forms of Non verbal Communication:
Body Language & Gestures
Chronemics
Haptic Comm.
Proxemics
Paralanguage
Office & Environment
Seating Arrangements
Gifts
Every phone call is an attempt at communication between the Customer & Representative; it’s a method for imparting and receiving information. When telephone etiquette isn’t observed, communication may be more difficult. In general, people are asked to keep their language more standard, as opposed to using slang; to be polite to each other, and to make it clear who caller and receiver are. While it may be okay from time to time to depart from etiquette, especially when calling friends, it's often best to stick to established etiquette.
Every phone call is an attempt at communication between the Customer & Representative; it’s a method for imparting and receiving information. When telephone etiquette isn’t observed, communication may be more difficult. In general, people are asked to keep their language more standard, as opposed to using slang; to be polite to each other, and to make it clear who caller and receiver are. While it may be okay from time to time to depart from etiquette, especially when calling friends, it's often best to stick to established etiquette.
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication through sending and receiving wordless messages.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
this ppt is all about a part of nonverbal communication.
kinesics means the study of the way in which certain body movement and gesture serve as a form of non verbal communication.
In this lesson you will learn some great conversation tips from Dawn. She is one of the teachers from Skype English School. Visit us at http://skype-englishschool.com
It is helpful for all students who are pursuing graduation and master degree courses as well as for lecturers who are teaching in colleges and university....
This ppt is about communication style i.e Assertive, Aggressive, Passive and Submissive. The communication style self assessment link is shared in this ppt.
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication through sending and receiving wordless messages.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
this ppt is all about a part of nonverbal communication.
kinesics means the study of the way in which certain body movement and gesture serve as a form of non verbal communication.
In this lesson you will learn some great conversation tips from Dawn. She is one of the teachers from Skype English School. Visit us at http://skype-englishschool.com
It is helpful for all students who are pursuing graduation and master degree courses as well as for lecturers who are teaching in colleges and university....
This ppt is about communication style i.e Assertive, Aggressive, Passive and Submissive. The communication style self assessment link is shared in this ppt.
Messages can be communicated through gestures and touch, body language or posture, facial expression and eye contact.
The process of communication through sending and receiving wordless cues between people.
Today communication play an important role in our day today conversation. The effective communication would take place both communicator and listener exchange their ideas in understanding manner. We do come across lots of barriers that keeps lots confusions in our communications. These slides will tell us more on barriers in communication, how we can better understand this and avoid in our day today communication with others.for more login. www.educationrainbow.com
Business communication module 5 - Kerala UniversityNijaz N
Unit V Non-verbal communication, body language, kinetics, proxemics, para-language,
NLP; Listening - principles of effective listening, Visual communication - use of AVAs,
Technology and communication - Communicating digitally - Fax, Electronic mail,
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HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
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[Note: This is a partial preview. To download this presentation, visit:
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
2. Definition and Forms
• Body Language
• Space Proximities
• Touch
• Time
• Voice Issues
• Office,Environment
Non-verbal communication
includes pitch, speed ,tone,
and volume of voice,
gestures and facial
expressions, body posture,
stance, and proximity to the
listener, eye movements
and contact .
13. Clenched Arms-Frustration/Negative
attitude
The person would be more difficult to handle when the hands are held high, than
he would be with the person whom hands resting on the desk position. Like all
negative gestures, some action needs to be taken to unlock the person’s fingers to
expose the palms and the front of the body, or the hostile attitude will remain
16. Gripping Hand ,Arm And Wrists
A position of
authority
The further the hand is
moved up the back,
the more angry the
person has become
A signal of
frustration and an
attempt at self-
control
18. Thumb
Another show of confidence and feeling superior is by showing the thumbs. It could be as
shown here, but any position where the thumbs are visible will do the trick. Holding your
jacket with your thumb up, or have them stuck out of your back pockets are similar hand
gestures that will do the trick.
33. Social/polite: This is used with acquaintances, or with people in a group
who are friends, but not necessarily close friends. It includes a light touch
on the arm to get attention, or hugging team members when you win a
match. It is generally positive, friendly and affirming.
34. Friendship/warmth: Touch here includes many of the lighthearted
gestures that show you like, and understand, each other. For example,
“high 5-ing” a friend when you see each other, or giving them hug when
they share bad news.
35. Love/intimacy: This type of touch is associated with emotional closeness,
trust and vulnerability. For example, we see this in the way a child clings to
his or her mother when they are feeling sad or afraid. Also, holding hands,
or embracing each other, as a dating couple.
37. Time(Chronemics)
Chronemics is the study of how we refer to and
perceive time. The way that one perceives and values
time, structures time and reacts to time frames
communication. Across cultures, time perception plays
a large role in the nonverbal communication process.
38. Monochronic/Polychronic
• Monochronic-where things are typically done one at a time, where
time is segmented into precise, small units, and where time is
scheduled, arranged and managed. In such a culture, time is viewed as
a tangible commodity than can be spent, saved or wasted, and a
paramount value is placed on regimented schedules, tasks and
“getting the job done”. United States, Germany and Switzerland, to
which could be added Britain, Canada, Japan, South Korea, Turkey,
and the Scandinavian countries.
• Polychronic – where several things can be done at once, and a
more fluid approach is taken to scheduling time. Such cultures
tend to be less focused on the precise accounting of each and
every moment, and much more steeped in tradition and
relationships rather than in tasks. Many Latin American, African,
Asian and Arab cultures fall into this category, especially
countries like Mexico, Pakistan, India, rural China, the
Philippines, Egypt and Saudi Arabia.
41. Voice(Paralanguage)
Paralanguage involves verbal and nonverbal aspects of speech
that influence meaning, including tone, intensity, pausing, and
even silence. Various acoustic properties of speech such as tone,
pitch and accent, collectively known as prosody, can all give off
nonverbal cues.
Paralanguage may change the meaning of words .Prosody may
reflect various features of the speaker or the utterance:
- The emotional state of a speaker;
- Whether an utterance is a statement, a question, or a command;
-Whether the speaker is being ironic or sarcastic; emphasis, contrast,
and focus
Other elements of language that may not be encoded by grammar or
choice of vocabulary.
42. Voice(Paralanguage)
• Volume Quality:articulation, nasality, accent, pitch, range
of voice and resonance.
• Vocal characteristics:tone variations, inflections, the speed
at which you speak, whether your voice projects and
whatever emotion you may be conveying through tone and
inflection and so on.
• Voice qualifiers :bright, soft, round, light, cold or hot,
strength or weakness, breathy, texture, thick, old or child-
like and attitude (angry, chilling, seductive, convincing).
• Voice segregates are all the noises listeners make to signify
that they are listening: "uh-huh" or "um" or silences.
Video: https://www.youtube.com/watch?v=0O3nPzuNIPo
44. Office & Environment
Environment involves the physical and psychological
aspects of the communication context. More than the
tables and chairs in an office, environment is an important
part of the dynamic communication process. The
perception of one’s environment influences one’s reaction
to it.
• Physical : Physical context includes the environmental
factors in a communication encounter. The size, layout,
temperature, and lighting of a space influence our
communication.
• Psychological: Psychological context includes the mental
and emotional factors in a communication encounter.
Stress, anxiety, and emotions are just some examples of
psychological influences that can affect our
communication.
45. Chair Size and Accessories:
The higher the back of
the chair, the more
power and status the
person sitting in it is
perceived to have
46. The ATTENTION ZONE
Those sitting in the 'funnel' gave the most amount of participation, interacted most
with the presenter and had the highest recall about what was being discussed. Those
who participated the least sat in the back or to the sides, tended to be more negative
or confrontational and had the lowest recall. The rear positions also allow a delegate
a greater opportunity to doodle, sleep or escape.
47. Seating Arrangement
The corner position
This position is used by people who are engaged in friendly, casual conversation.
48. Seating Arrangement
The Co-Operative Position
This is one of the best positions for presenting your case and having it accepted
because it allows good eye contact and the opportunity for mirroring.
49. Seating Arrangement
The Co-Operative Position(introducing a third person)
This allows the salesperson to
be'on the client's side' and to ask
the technician questions on
behalf of the client.
50. Seating Arrangement
The Competitive & Defensive position
Sitting across the table from a person can create a defensive, competitive
atmosphere and can lead to each party taking a firm stand on his point of view
because the table becomes a solid barrier between both parties.
52. Seating Arrangement
The Square Table
Square tables are ideal for having short, to-the-point conversations or for creating
superior or subordinate relationships.
53. Seating Arrangement
Keeping two people involved
This technique lets B feel involved in the conversation and is particularly useful if you
need to have B on side with you.(A asks question and B remains silent)
55. Giving Gifts
CHINA
• In general gifts are given at Chinese new year ,weddings,
births & birthdays
• The Chinese like food & a nice food basket will be a great
gift
• Don’t wrap gifts in White ,Blue or Black paper
• Four is unlucky and eight is lucky
• Present gifts with two hands
• Gifts are not opened when received
• Gifts may be refused three times before they are accepted
56. Giving Gifts
Australia
• Small gifts are generally acceptable on birthdays & Christmas
• If invited to someone’e home for dinner ,it’s polite to bring a box of
chocolates or flowers to the hostess.
• A bottle of good wine is appreciated
• Gifts are opened when they are received
USA
• Gifts are generally accepted for birthdays, anniversaries and major holidays ,
such as Christmas
• Gift can be as simple as a card
• Gift giving is not an elaborate event except at Christmas
• If invited to someone’s home for dinner ,it’s polite to bring a box of chocolates
,a bottle of wine, a potted plant or flowers to the hostess.
• Gifts are opened when they are received
57. Giving Gifts
Japan
• Giving a gift is highly ritualistic and meaningful
• The ceremony of presenting a gift and the way it is wrapped
is important(Pastel colors)
• Gifts are given on many occasions. Good quality of
chocolates or small cakes is a good idea. Don't give Lilies,
Lotus blossoms and with flowers as the are associated with
funeral; also potted plants associated with sickness.
• A bonsai tree is always acceptable.
• Give items in odd numbers but not nine.
• Gifts are not opened when received
58. Giving Gifts
Germany
• If you are invited to a german house ,carry a gift such as
chocolates or flower
• Yellow rose and tea roses are well received.
• Don’t give Red roses as it signifies romantic intentions.
• Avoid giving lilies as they are used in funerals.
• If you bring a wine ,it should be imported(french ,
italian)….giving german wine is considered as insult
59. Giving Gifts
India
• Gift giving is customary in India, and is seen as a sign of friendship.
However, it is generally not expected at the first meeting.
• It is advisable not to give expensive gifts, unless you are very close to
the person. Since Indians try to reciprocate a gift, if it is too expensive,
it can cause embarrassment for the recipient.
• Use red, yellow, green or blue coloured wrapping paper. White and
black colors are considered inauspicious.
• Normally, gifts are not opened in the presence of the giver. However,
sometimes your Indian host may insist on your opening the gift, and
would expect appreciation for his/her choice.
• If you are visiting an Indian during a festival, it is customary to carry a
box of sweets.
• If you are giving money as a gift, do remember that 11, 51, 101, 501,
etc. are considered auspicious numbers.
• Avoid giving leather or alcohol.