This document discusses the importance of civility in the workplace. It notes that uncivil actions can lead to bigger problems like aggression and violence. Incivility is disrespectful or rude behavior that can negatively impact performance, with workers experiencing up to 80% lost work time, 66% reducing efforts, and 12% leaving their jobs due to experiencing or witnessing uncivil behavior. Incivility is contagious and toxic to the work environment. The document provides a self-assessment to measure the level of civility in one's own work environment and offers tips for improving civility such as thanking colleagues, sharing credit, listening attentively, and acknowledging others.