North Kansas City Hospital – Secrets to Business Office Success
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The document discusses how healthcare automation can revolutionize workflows. It describes Boston Software Systems' automation platform called Boston WorkStation, which can automate manual tasks to improve efficiency. The document then discusses how North Kansas City Hospital used Boston WorkStation to automate repetitive data entry tasks, saving over 4.5 full-time employees and $150k annually while improving accuracy.
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North Kansas City Hospital – Secrets to Business Office Success
- 1. Healthcare Automation: Revolutionizing How You Work North Kansas City Hospital Secrets to Business Office Success
- 2. Key Topics
- 3. 3© 2016 Boston Software Systems | • What Sets Us Apart? • Challenges in the Patient Centric Revenue Cycle • North Kansas City Hospital • Business Office Challenges • Before and After Boston WorkStation • Results and Achievements • Closing Thoughts • Questions & Answers Key Topics
- 4. What Sets Us Apart?
- 5. 5© 2016 Boston Software Systems | • Workflow automation platforms • Pioneers of automation • Largest customer base: hospitals & partners • Market leader • Global presence Boston Software Systems
- 6. 6© 2016 Boston Software Systems | • Leading automation platform • Works when other approaches will not • Does not require vendor involvement • Speeds implementation time • Reads, writes, and reacts to application screens • Build automations • Automate manual tasks • React to and control end user activity Boston WorkStation
- 7. 7© 2016 Boston Software Systems | • Cash Flow • Margins • A/R Days • Accuracy • Convoluted Process Challenges in Today’s Patient-Centric Revenue Cycle
- 8. North Kansas City Hospital
- 9. 9© 2016 Boston Software Systems | • North Kansas City Hospital has been providing Healthcare to North Kansas City, Missouri and surrounding cities for over 50 years • Over 450 licensed beds with a Health Services Pavilion for outpatient services, provider offices and more North Kansas City Hospital
- 10. 10© 2016 Boston Software Systems | • There were multiple repetitive data entry functions staff was dedicated to completing: • Cash Posting • Adjustment Posting • Account Holds • Charge Entry • Printing Itemized Bills • Manual data entry resulted in errors requiring hours of rework: • Correction of errors • Re-bill claim (if necessary) • Additional entries to clarify error Business Office Challenges
- 11. 11© 2016 Boston Software Systems | • Staff was assigned to manually post cash, adjustments and charges • Cash/Adjustments • Cash was posted manually from reports • Paper adjustment forms were submitted to accounting for write offs • Explanation of Benefits were manually posted for both cash and adjustments • Claim Handling • Account holds were manually processed • Charge Entry • Charge Entry was manually keyed to each account Before Boston WorkStation
- 12. 12© 2016 Boston Software Systems | • Job shadow to document exact steps used to key data • Draft Steps to determine separate, distinct actions • Obtain spreadsheet of data to automate from • (Discuss formatting with the individual who creates the spreadsheet) • Run and re-run until all errors are captured • Automate through Windows Scheduler After Boston WorkStation
- 13. 13© 2016 Boston Software Systems | • Combined savings of 4.5 Full-Time Employees (FTEs) • Repurposed to projects requiring critical thinking • Attrition • Over $150K in staffing dollars saved • Automated repetitive, manual data entry tasks including: • Cash Posting • Adjustment Posting • Note Up-load • Charge Posting • Account Holds • Itemized Bill Printing Automation Results
- 14. 14© 2016 Boston Software Systems | • With Boston WorkStation, North Kansas City Hospital has: • Accelerated the patient centric revenue cycle • Improved operational efficiency • Achieved greater accuracy on manual data entry driven tasks Business Office Success
- 15. Conclusion
- 16. 16© 2016 Boston Software Systems | • With automation, better efficiencies can be realized no matter the system or hospital • Automation solutions aren’t months away – they can be days away • Every time a process is automated, a hospital will save more money Closing Thoughts
- 17. Together, we can revolutionize how you work Thank You! ©2016 Boston Software Systems. Boston WorkStation and Boston Software Systems are registered trademarks of Boston Software Systems, Inc. All other trademarks are acknowledged to their respective owners.
Editor's Notes
- Owner: Matt
- Owner: Teri
- Many scripts developed before my arrival.
- MO Medicaid requires claims that cross month end to be split to separate forms. So they must be held to give a biller time to complete this process. When a Medicare patient goes from Observation to IP status, Cerner automatically adds room charges back to the first date. We also hold these accounts so an individual can change the IP status to the date the order was written.
- Tasks identified with distinct number/naming conventions and emailed when errors or the script completes. Between departments this is about 15% savings of FTEs
- Owner: Teri the scripting reduces time to complete tasks – Boston scripts are able to enter data much more quickly than an individual increases quality – data presented is replicated exactly into Star which in turn reduces defects (incorrect charges, claims going out without necessary review These all equate to improving patient centric revenue cycle.
- Owner: Matt