The document provides Nicole Larsen's contact information and a summary of her projects and training. It lists several projects she has led or participated in relating to IT systems and processes. It also outlines her ongoing training through the International Institute of Business Analysis, covering topics such as documentation, analytical techniques, and activities used for business analysis.

1. Nicole Larsen
Information Systems
W2750 Brookhaven Dr.
Appleton, WI 54915
920-809-6475
Nlarsen327@Gmail.com
Linkedin.com/in/Nicole-Larsen

2. Projects & Training
The following is a list of projects
and training that I have
completed or am currently
working on.

3. IT Assessment Process
 The point of the assessment is to
clearly understand the business
problem, the impact, desired
outcomes and timelines. All of this
input is weighed against a high level
solution and estimate from IT. Be wary
of overlooking impacted systems and
functional areas and avoid getting too
detailed in your requirements
gathering.
Step 1 - Initial Review
• Review the remedy details
• Review the comments in the enhancement
tracking spreadsheet
• Understand which user group the request is
for
• Understand which system flow the request
is for
• Which functional areas are impacted?
• What systems are being used?
• What info can you find on the wiki for the
functional area/systems.
Step 2 - Gather Requirements from Business
• Meet with requestor and functional lead for
the user group
• Go through demo of the problem
• Ask them to show you examples
• Ask questions to get full details of the issue
• Etc…
Info

4. Add Customer PO# to
Shipping Label Project
I assisted with the assessment of this
enhancement and was also given the lead BA
position.
• Assessment Process (Documented earlier)
• Facilitate meetings with the business to
understand the requirements
• Facilitate meetings with the developer to
understand what changes need to be made
• Run testing to ensure the new process
works
• Present the project to management as to
what changes were made and that
everything works correctly
• Proceed to push the new process through
production
• Follow up with the business that it works
correctly
• Close the project as a success
Assessment &
Project Lead

5. Provide Organization
and Control
• Analyze for relevance
• Determine proper next steps
• Follow up
• 954 open to start
• 815 updated or closed
• May 2016-Aug 2016
Project Lead

6. Decommission of a
Previously Used Software
Tool
• Remove sensitive information
stored in the system
• Delete Accounts
• Remove the schedules for
concurrent programs
• Decommission test and
production servers
• Remove application from
desktops
• Update documentation
regarding decommission
Project Lead

7. Spreadsheet
Server
• Looking to upgrade from V12
to V14
• Overcome issues with
installation
• V14 / Microsoft 2016
• Verify Differences between
V14 and V12
• Verify with Main users how
spreadsheet server is used
Project Lead

8. Automate the Classification
of Catalog Groups
Assessment
• Analyze the current process
within Oracle
• Determine what is needed to
make the new process work
• Speak to developers to
determine if this is possible
• Document all steps that
would be needed
• Go through verification
process to approve project
Project

9. Amazon Orders
• Create sample Amazon
orders in Oracle for testing
Project

10. Distribution Lists
• Go through existing
distribution lists
• Verify which lists are relevant
• Delete lists that are not
relevant
• Update relevant lists to IT
Project

11. Customer Self-Service
Portal Enhancement
• Work with developers to
create an open text box on
the portal
• Verify with the business how
they want the box to be used
• Verify with Customer Service
how the information will be
provided to them from the
text box
• Run Functional Testing
• Verify user testing
• Follow up after
implementation with users
Project

12. Customer Note
Conversion
• Customer Service wants to
be able to add a note to
multiple customers at 1 time
• Create Excel Spreadsheet for
all customers involved
• Upload Spreadsheet to
Oracle
• Run report to verify the note
was added
• Verify Customer Accounts to
ensure the note is listed
• Confirm with business that
they are able to see the note
Project

13. Assessment of a 3rd Party
for Return Process
• Verify the current Process
• Verify proposed new process
• Create flowcharts using Visio
to compare the 2 processes
• Present the differences
Assessment

14. Onboarding Documentation
• Clean up existing list
• Add to existing list
• Verify that all links work correctly
• Create new links to pages
• Create new pictures and
documentation to make information
easier to understand
• Compared the process with my
onboarding to ensure everything is
on the list
Documentation

15. Service Desk
Documentation
• Misc. Documentation for
Service Desk Procedures
• Visio: Email Release Flow
Chart
• More Assignments to
Come….
Documentation

16. PMLC
• Standardized Documentation
• Formatting
• Information
• Application Configuration
• 20 Different Documents
Documentation

17. • Implementing New Phone System
• 800 + business requirements
• Create Test Cases for requirements
• Perform Functional Testing using test
cases
• Document Test cases
I3 Phone System
Testing
Documentation

18. Training (Ongoing)
International Institute of Business Analysis (IIBA)
• Documentation and Criteria Used for Business
Analysis
• Activities and Tools Used for Business Analysis
• Analytical Techniques Used for Business Analysis
• Business Analysis Perspectives
Training

19. Documentation and Criteria
Used for Business Analysis
• Glossaries and Rules
• Glossary and Data Dictionary
• Concept Modeling
• Business Rules Analysis
• Business and Use Cases
• Business Cases
• Business Capability Analysis
• Use Cases and Scenarios
• Sequence Diagrams
• User Stories
• Metrics and Criteria
• Metrics and Key Performance Indicators
• Acceptance and Evaluation Criteria
• Nonfunctional Requirements Analysis
Training

20. Activities and Tools Used for
Business Analysis
• Group Activities for Knowledge Sharing
• Brainstorming and Mind Mapping
• Focus Groups and Workshops
• Surveys and Questionnaires
• Interviews and Observation
• Lessons Learned and Collaborative Games
• Activities that Support Decision Making
• Estimation
• Prioritization
• Reviews and Item Tracking
• Vendor Assessment
• Business Analysis Tools
• Stakeholder List, Map and Personas
• Backlog Management
• Balanced Scorecard
• Roles and Permissions Matrix
• Business Model Canvas
• Functional Decomposition
Training

21. Analytical Techniques Used
for Business Analysis
• Analysis Tools for Scoping and Planning
• Benchmarking and Market Analysis
• Document Analysis
• Scope Modeling
• State Modeling
• Models that Support Business Analysis
• Process Modeling
• Process Analysis
• Organizational Modeling
• Interface Analysis
• Data Flow Diagrams
• Data Mining
• Data Modeling
• Prototyping
• Analyses that Support Decision making
• Risk Analysis and Management
• Financial Analysis
• Root Cause Analysis
• SWOT Analysis
• Decision Modeling and Decision Analysis
Training