Centrix Solutions provides software to help financial institutions manage risk, simplify compliance, and optimize efficiency. They offer products to protect both the receiving depository financial institution and corporate clients, as well as the originating depository financial institution and originators. Their solutions include check and ACH positive pay, account reconciliation, ACH reporting, origination monitoring, and a risk assessment worksheet. Centrix has over 15 years of experience working with over 300 financial institutions across more than 40 states.

1. Centrix Solutions: A Q2 Company www.q2ebanking.com/centrix
Software for Your
Financial Institution
Innovative Products | Extraordinary Service

2. May 26, 2016
Who is Centrix Solutions?
Helping financial institutions
• manage risk
• simplify compliance
• optimize efficiency
Corporate history
• 15 years
• 40+ states
• 300 financial institutions

3. May 26, 2016
Protecting the RDFI and
Corporate Clients
• Check positive pay
• ACH positive pay
• Account recon
• ACH reporting
Protecting the ODFI and
Originators
• ACH origination
monitoring
• Origination reporting &
analysis
• Risk assessments
Reg E Compliance and
Case Management
• Integration with the core
• Online dispute forms
• Workflow
• Reg E compliance
• Customer letters
• Automated adjustments
Centrix Products

4. May 26, 2016
Protecting the RDFI and Corporate Clients

5. May 26, 2016
Exact/TMS Product History
ACH positive pay EDI/Returns/NOC
reporting
First
implementation
(check pos pay)
Payee match
2008
2006
2004
2010
Full account recon
(online)
2012

6. May 26, 2016
Corporate Transaction Management
Single Sign On from Online Banking
ACH detail
reporting/EDI/returns
ACH positive pay Check positive payAccount reconcilement
Optional module Payee MatchAuto-load
Text msg. Teller API
Online ExtractBatch Extract

7. May 26, 2016
Why Exact/TMS?
Positive Pay and Account Recon
• Community FIs competing with large FIs
• Check and ACH positive pay in one system
• Protecting the FI and clients from fraud
• Attracting large commercial clients
• Keeping existing clients
• 180 licensed FIs

8. May 26, 2016
ACH and Check Positive Pay in a Single System
Add ACH
rule on
the fly
Check
Exceptions
ACH
Exceptions

9. May 26, 2016
ACH Pre-Authorization
A List of Pre-Approved ACH Originators
Customer is alerted if there is
ACH activity from an originator not listed

10. May 26, 2016
ACH Filter/Block
Monitoring to Identify Unusual Activity
Customer is alerted if there is ACH activity
that meets any of these rules

11. May 26, 2016
Catering to Large Clients
Payee Match
Exact/TMS is used by FIs to attract and
retain large, profitable commercial clients.
Payee Match prevents
fraud by automatically
locating and recognizing
the name on a check and
validating it against the
check issue file.
Traditional
check positive pay
is focused on
the microline
data only

12. May 26, 2016
Catering to Large Clients
What do large clients expect?
• Payee Match
• Reconcilement
• SMS text message alerts
• ACH/EDI reporting and ACH returns reporting

13. May 26, 2016
Protecting the ODFI and Originators

14. May 26, 2016
Why PIQS?
• Simple and effective for community FIs
• Protecting the ODFI and originators
• Simplifying reporting
• Compliance
• Risk assessments

15. May 26, 2016
ACH Risk Management
Protecting the ODFI
ACH Warehousing
ACH Origination
Monitoring
Customer Risk
Analysis
ACH Activity
Reporting

16. May 26, 2016
Centrix PIQS Processing Flow
Corporate Clients Originated ACH Files File Validation
Anomaly detection
Is it scheduled?
Exposure limits
SEC Codes
Reporting
Core ACH System

17. May 26, 2016
ACH Activity Reporting
For many community FIs, reporting is
difficult using the core ACH system.
PIQS provides a solution!

18. May 26, 2016
ACH Activity Reporting
Report Filter

19. May 26, 2016
ACH Activity Reporting
Drill down
for details

20. May 26, 2016
ACH Activity Reporting
Drill down to
see transaction details

21. May 26, 2016
ACH Activity Reporting
Originators who have an unauthorized
return rate greater than X% (1%)

22. May 26, 2016
Risk Review Worksheet
Is your risk assessment process simple?
Risk Analysis Across Multiple Channels…Simplified

23. May 26, 2016
Risk Review Worksheet
• Risk assessment queue: based on Next
Review Date
• Cross-channel risk review
• integrate data from other applications
• Add notes
• Attach supporting documents
• Work with Centrix to define the relevant
data you need to see
• The flexibility of the Risk Worksheet
allows each FI to be unique
RDC
Deposits
Loans

24. May 26, 2016
Risk Review Worksheet
Attach
supporting
documents
View account
activity
from other
applications

25. May 26, 2016
Risk Review Worksheet
View account
activity
from other
applications
Add notes to
document the
findings of the
assessment

26. May 26, 2016
Risk Review Worksheet
Origination
activity for
review period

27. May 26, 2016
Risk Review Worksheet
Returns
history
ACH limit
violations are
automatically
listed

28. May 26, 2016
Risk Review Worksheet
Make a
recommendation
to adjust the
exposure limit

29. May 26, 2016
Case Management

30. May 26, 2016
Reg E Dispute Management
Efficiency, Accuracy, Compliance
Online forms workflow
to back office
Data integration from
the core
Reg E timeline
management
Automated adjustment
trans & letters

31. May 26, 2016
What is the Business Challenge?
• Dispute management is paper-based
• Excel or Access in back office
• Manual effort to track Reg E timelines and manage disputes
• Adjustment transactions and customer letters are manual

32. May 26, 2016
Departments of the FI Impacted
• Branches (logging disputes)
• Call center (logging disputes)
• Deposit operations or eBanking
• Research and managing disputes
• Compliance

33. May 26, 2016
Simplified Dispute Input
Select the
transaction(s)
being disputed
Search to
find the
account

34. May 26, 2016
Simplified Dispute Input
Dispute reasons
are defined by
the FI
Enter a
dispute reason
and notes.

35. May 26, 2016
Simplified Dispute Input
The institution may define a dispute
questionnaire to collect additional
information from a customer.
A unique questionnaire can be created
for each dispute reason.

36. May 26, 2016
Simplified Dispute Input
If signature pads
have been integrated
with the system, click
“Sign Dispute” to access
the signature box
Correct
form is
always used
Form is
pre-filled

37. May 26, 2016
Simplified Dispute Input
A PDF version of the
dispute form is automatically
created and attached to
the dispute “case”

38. May 26, 2016
The Back Office
• Back office review (work)
queue
• Email alerts
• Dispute history alerts
• Reg E timeline management
• Provisional credit (auto enforce
prov credit rule)
• Dispute resolution timeline
• Auto-post adjustment
transactions
• Letter production
• Copy of each letter is attached
to case
• Print all letters (batch) each day
• Attach supporting documents
• Reporting

39. May 26, 2016
The Back Office
Dispute Management Screen
A one-stop shop for all things related to the
case.
All case management functions are
performed on this screen. Eliminate the
spreadsheets and file folders!
Enter adjustment transactions, type notes,
attach documents, and update the status.

40. May 26, 2016
The Back Office
Add Transaction
Add other disputed
transactions to the case for
things, such as waiving feeds
or an interest adjustment

41. Centrix Solutions: A Q2 Company www.q2ebanking.com/centrix
Thank You
Josh Carrizales
Josh.Carrizales@q2ebanking.com