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Integrity Matters
Integrated Whistle blower Platform with Ethics Helpline & Case Management
HR Solutions For Every HR Circumstance
Background
Verification
Training Games &
Activities
 120 Customers
 25,000 Trainees
  
Employee
Engagement
 70 Ready to Use Kits
  
Psychometric
Assessments
 800 Customers
 30 Lac Assessments
  
Payroll &
Compliance
 2,500 Customers
 5 Lac Employee Records
  
Training Modules
& Workshops
 1 Lac Training Delivery
Hours
  
HR
Surveys
 90,000 Employees
Covered
  
360 Degree
Feedback
 100 Clients
 50,000 Feedbacks
  
Prevention of
Sexual Harassment
 16,000 Employee
Modules
  
HRMS &
HRIS
 300 Customers
 4 Lac Employee Records
  
 225 Customers
 8 Lac Verifications
  
Performance
Management
 16,000 Appraisals
  
Applicant Tracking
System
 2500 Happy Recruiters
  
Exit
Interviews
 1.75 lac Exit Interviews
  
Leadership
Coaching
 2000 Hours of Interaction
  
HR
Outsourcing
 8000 Contract Employees
  
Something fishy is
going on . Should I
report it? Will I be
harassed if I do so?
Make your Whistleblower
policy work
Integrity Matters Ethics Helpline&
Case Management
Helps you
Secure, efficient and confidential system for
internal whistleblowing
Multiple confidential channels – Web, Phone,
Email, Fax, Post
Single, secure incident repository
Web application for management of issues
Two-way communication withanonymous
reporters
Real -time trend -analysis, based on theregular
data generated fromthe helpline
Encourage employeesto report all suspicious
incidents
Receive timely alerts ; deal with incidents
internally as you deem fit
Detect risks that won’t be learned of any other
way
Fix vulnerabilities in internal controls
Comply with the New Companies Act 2013 and
SEBI Corporate Governance Code mandating a
“Vigil Mechanism”
Have a solution that pays for itself - often for
years - by detecting early and avoiding what
could otherwise be expensive losses
and chooses
into written
is
mail
How does ethics reporting work?
Advantages of Integrity Matters:
 Availability of professionally developed and managed services
 Guaranteed confidentiality and desired anonymity – builds trust
 Supports positive perception of your organization's commitment
 High availability (40% reports are made outside business hours)
 External provider helps establish the program’s independence and credibility
 Flexibility in the choice of reporting channels and multilingual capabilities
 Easily extended to your external stakeholders like vendors, business partners etc.
 Incorporation of global best practices
Step 1
Step 2Step 3
Step 4
 A reporter calls on Integrity Matters
toll-free phone line
his/her preferred language
 Reporter describes the potential or
actual wrongdoing to a specialist
 Reporter receives a unique report
number and may send supporting
evidence via e -mail, fax or post
 Integrity Matters transcribes and
translates the recording
report and attaches evidence (if any)
 Report is entered into Integrity
Matters Case Management System
 Designated client nominee/s
alerted via e -
 Reporter calls the toll -free number
again
 Reporter provides unique report
key and receives management
response and case status .
Responds to follow -up questions
 The reporter may provide
additional information /
documents at any time
 Client nominee classifies the report;
assigns status, priority and
investigator based on nature of
compliant
 Case investigator formulates and
sends a management response to
the complaint with a confirmation
and asks for further information, if
any, via the Case Management
System
Note:
- Similar process is followed for reports made via other channels like web, email, fax and post etc.
- Integrity Matters does not capture IP address or store web cookies to further protect reporter confidentiality
Case Study: Lupin Ltd.
Client situation
• Lupin Ltd. , India’s fourth largest
pharmaceutical company, wanted to
strengthen its whistleblower mechanismby
offering confidential and independent
reporting channels to its 15,000 strong
workforce in India
• Although Lupin had a strong
Ombudsperson process for ethics
reporting , leadership wanted to integrate
all confidential reporting channels with a
centralized Case Management Systemto
aid the Ombudsperson Committee
• Existing mechanism did not allow for a
single repository of all case data, real-time
trend analysis and two -way communication
with anonymous reporters
Integrity Matters Services In -Scope
• Provide Lupin employees with safe,
confidential and anonymous channels for
reporting wrongdoing and accessing
employee PLEDGE
• Ethics reporting i ntegrated with a
sophisticated case management system
to aid senior management , including two -
way follow -up communication with
anonymous reporters
• Data Analysis and Management Reporting
modules in -built into the Case
Management System to indicate any
trends, patterns or areas of concern
Key impacts achieved
• Strongly re-enforced management
commitment to an ethical workplace
• Employees are encouraged tospeak -up and
raise their concerns without fear of retaliation
• With timely alerts to potential wrongdoing,
senior management is able to deal with
incidents internally and protect employees,
business interests and reputation
• Spe ed up the response time of the
Ombudsperson committee and helped close
the communication loop with reporters
• Helped set up a process for remediation and
frame policies preventing vulnerabili ties in
internal controls
Advantage Niojak HR Mall
Brought to you by a team of 400 HR & Ecommerce
professionals, the Niojak HR Mall has been built to empower
Organisations with the best in class People Solutions
A range of Smart HR Tools, State-of-the-Art HR Solutions
and HR Services that cover every HR circumstance.
India’s Largest HR Services Aggregator, offering HR Solutions
that cover every HR circumstance
India’s First HR E-Commerce Portal, a One-Stop-Shop for all HR
needs
Over 3000 Corporate HR Departments use the HR Services
offered by Niojak HR Mall
Corporate Office:
E-619, Floral Deck Plaza, 22nd Road, MIDC, Andheri East, Mumbai 400093
Tel: +91 22 4227 1300 Email ID: support@niojak.com Website: www.niojak.com
CIN: U72900TN2012PTC087542

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Niojak HR Mall Integrit Brochure

  • 1. Integrity Matters Integrated Whistle blower Platform with Ethics Helpline & Case Management
  • 2. HR Solutions For Every HR Circumstance Background Verification Training Games & Activities  120 Customers  25,000 Trainees    Employee Engagement  70 Ready to Use Kits    Psychometric Assessments  800 Customers  30 Lac Assessments    Payroll & Compliance  2,500 Customers  5 Lac Employee Records    Training Modules & Workshops  1 Lac Training Delivery Hours    HR Surveys  90,000 Employees Covered    360 Degree Feedback  100 Clients  50,000 Feedbacks    Prevention of Sexual Harassment  16,000 Employee Modules    HRMS & HRIS  300 Customers  4 Lac Employee Records     225 Customers  8 Lac Verifications    Performance Management  16,000 Appraisals    Applicant Tracking System  2500 Happy Recruiters    Exit Interviews  1.75 lac Exit Interviews    Leadership Coaching  2000 Hours of Interaction    HR Outsourcing  8000 Contract Employees   
  • 3. Something fishy is going on . Should I report it? Will I be harassed if I do so? Make your Whistleblower policy work Integrity Matters Ethics Helpline& Case Management Helps you Secure, efficient and confidential system for internal whistleblowing Multiple confidential channels – Web, Phone, Email, Fax, Post Single, secure incident repository Web application for management of issues Two-way communication withanonymous reporters Real -time trend -analysis, based on theregular data generated fromthe helpline Encourage employeesto report all suspicious incidents Receive timely alerts ; deal with incidents internally as you deem fit Detect risks that won’t be learned of any other way Fix vulnerabilities in internal controls Comply with the New Companies Act 2013 and SEBI Corporate Governance Code mandating a “Vigil Mechanism” Have a solution that pays for itself - often for years - by detecting early and avoiding what could otherwise be expensive losses
  • 4. and chooses into written is mail How does ethics reporting work? Advantages of Integrity Matters:  Availability of professionally developed and managed services  Guaranteed confidentiality and desired anonymity – builds trust  Supports positive perception of your organization's commitment  High availability (40% reports are made outside business hours)  External provider helps establish the program’s independence and credibility  Flexibility in the choice of reporting channels and multilingual capabilities  Easily extended to your external stakeholders like vendors, business partners etc.  Incorporation of global best practices Step 1 Step 2Step 3 Step 4  A reporter calls on Integrity Matters toll-free phone line his/her preferred language  Reporter describes the potential or actual wrongdoing to a specialist  Reporter receives a unique report number and may send supporting evidence via e -mail, fax or post  Integrity Matters transcribes and translates the recording report and attaches evidence (if any)  Report is entered into Integrity Matters Case Management System  Designated client nominee/s alerted via e -  Reporter calls the toll -free number again  Reporter provides unique report key and receives management response and case status . Responds to follow -up questions  The reporter may provide additional information / documents at any time  Client nominee classifies the report; assigns status, priority and investigator based on nature of compliant  Case investigator formulates and sends a management response to the complaint with a confirmation and asks for further information, if any, via the Case Management System Note: - Similar process is followed for reports made via other channels like web, email, fax and post etc. - Integrity Matters does not capture IP address or store web cookies to further protect reporter confidentiality
  • 5. Case Study: Lupin Ltd. Client situation • Lupin Ltd. , India’s fourth largest pharmaceutical company, wanted to strengthen its whistleblower mechanismby offering confidential and independent reporting channels to its 15,000 strong workforce in India • Although Lupin had a strong Ombudsperson process for ethics reporting , leadership wanted to integrate all confidential reporting channels with a centralized Case Management Systemto aid the Ombudsperson Committee • Existing mechanism did not allow for a single repository of all case data, real-time trend analysis and two -way communication with anonymous reporters Integrity Matters Services In -Scope • Provide Lupin employees with safe, confidential and anonymous channels for reporting wrongdoing and accessing employee PLEDGE • Ethics reporting i ntegrated with a sophisticated case management system to aid senior management , including two - way follow -up communication with anonymous reporters • Data Analysis and Management Reporting modules in -built into the Case Management System to indicate any trends, patterns or areas of concern Key impacts achieved • Strongly re-enforced management commitment to an ethical workplace • Employees are encouraged tospeak -up and raise their concerns without fear of retaliation • With timely alerts to potential wrongdoing, senior management is able to deal with incidents internally and protect employees, business interests and reputation • Spe ed up the response time of the Ombudsperson committee and helped close the communication loop with reporters • Helped set up a process for remediation and frame policies preventing vulnerabili ties in internal controls
  • 6. Advantage Niojak HR Mall Brought to you by a team of 400 HR & Ecommerce professionals, the Niojak HR Mall has been built to empower Organisations with the best in class People Solutions A range of Smart HR Tools, State-of-the-Art HR Solutions and HR Services that cover every HR circumstance. India’s Largest HR Services Aggregator, offering HR Solutions that cover every HR circumstance India’s First HR E-Commerce Portal, a One-Stop-Shop for all HR needs Over 3000 Corporate HR Departments use the HR Services offered by Niojak HR Mall
  • 7. Corporate Office: E-619, Floral Deck Plaza, 22nd Road, MIDC, Andheri East, Mumbai 400093 Tel: +91 22 4227 1300 Email ID: support@niojak.com Website: www.niojak.com CIN: U72900TN2012PTC087542