The ISO is an international organization for standardization established in 1942 that aims to coordinate and unify international standards. It is made up of national standards bodies from over 150 countries. ISO standards like ISO 9000 for quality management systems and ISO 14000 for environmental management systems provide requirements and guidance to help organizations ensure quality and minimize environmental impact. Auditing is used to evaluate conformity with ISO standards and drive continual improvement.

1. ISO
Not acronym – Greek word called
isos means equal

2. International organization for
standardization
• Established in 1942 in Geneva, Switzerland
• It is an association of national standard bodies
of more than 150 countries.
• It is a specialized agency.
• Aim of ISO is create coordination and
unification of international standards.
• It employs – technical committee, sub
committee, working group

3. ISO involves quality system
• How – method/process
• Who – responsibilities/authorities
• When – records/eveidence
• Where – identification/traceability

4. Quality Systems
• System is well understood/ effective
• Product/service actually do satisfy customer
• Emphasis is placed on problem-prevention
rather than problem detection after
concurrence.

5. QS
• ISO does not lend its name to advertisements
and not registration business.
• But create and publish international standard
facilities.
• International exchange of G&S

6. ISO 9000
• Business dealings
• Product
• Material process
• Quality management
• Customer satisfaction

7. ISO 14000
• Environmental management requirements
• Control pollution
• Minimize effect

8. objectives
• Consistent dissemination of information
• Improve employee involvement
• Improve house keeping
• Improve decision making
• Improve customer satisfaction
• Improve safe working
• Reduce customer complaints
• Reduced inspection efforts
• Reduce quality cost
• Global market
• Control operation
• Standardized organization

9. Kept ready for ISO 9000 std
• Technical report
• Handbook
• Web based document on quality management
/ assurance

10. Responsible for developing ISO 9000
std
• Technical and sub committee
• expert

11. Classifications
• ISO 8402:1986 – vocabulary – gives the
definition of various terms (such as quality,
reliability, grade, inspection)
• ISO 9001: 1987 – Design, Development,
Production, Installation and Servicing (gives
model right from designing to customer
service such as: TV, cooler, pump fitters,
fridge, laptop)

12. Classifications
• ISO 9002: 1987 – production to installation ex:
road construction, bridge, dam and civil
structure
• ISO 9003:1987 – final inspection and testing –
after manufacturing ex: all consumer items,
petroleum, FMCG
• ISO 9004 : 1987 – guidelines for QM (quality
culture)

13. Classifications
• ISO 10011 – 1990 – guidelines for auditing QS
• ISO 10011 – 1991- role of
auditors/responsibilities/executing /reporting
• ISO 10011-1992 – evaluating/ qualification
• ISO 10011 1993 – establishment of audit
function

14. Elements
• Management responsibility
• Quality systems
• Contract review
• Design control
• Documentation
• Purchasing
• Purchaser or customer supplied product
• Product identification/traceability
• Process control
• Inspection & testing

15. Elements
• IMTE – inspection, measuring & test equipment
• Inspection and test status
• Control of non conforming products review
• Correction and preventive action
• Handling, storage, packaging, preservation and delivery
• Control of quality records
• Internal quality audit
• Training
• Servicing
• Statistical techniques

16. Implementation of QS
• Top mgt. commitment
• Appoint expert
• Create awareness
• Form team
• Training
• Time schedule
• Select element owners
• Review the present system

17. Implementation of QS
• Write the documents
• Install the new system
• Internal audit
• Management review
• Pre assessment
• Award of ISO 9000 certificate

18. Documentation of QS
• It is evidence or for reference
• Benefits are – clarity, systematic, consistency,
involvement
• Required document – policy / manual – rules and
regulation (what)
• Procedure – methods (who when where)
• Work instructions – manufacturing process (how)
• Records / formats - forms

19. Auditing
• It is carried out to see if QS is effective
• Features – who – auditor well versed and
qualified
• What – product, process, system, service
• How – information gathering activity not
police kind of activity
• Where – internal and external purpose.

20. Types of audit
• First party – internal audit
• Second party – another organization (on
supplier by customer)
• Third party – by independent organization (on
supplier for accreditation)

21. Objectives
• Determine conformity & non – conformity
• Meet requirement
• Meet objectives
• Evaluate one’s own org. quality
• Recognize by third party

22. Stages
• Audit planning – schedule, appoint auditor,
notification to auditee, prepare checklist (list
of questions to be asked in audit)
• Audit performance – meeting, inspection
• Audit reporting – summary of findings,
corrective action requirement
• Audit follow up – time period

23. ISO 14000
• After success of ISO 9000 another std for EM
came in 1992 i.e ISO 14000
• It covers – Env. Mgt, Systems
• Env. Auditing
• Env. Performance evaluation
• Life cycle assessment
• Env. Aspects in product std.

24. Why ISO 14000
• To encourage cleaner, safer, healthier world
for all
• To compete
• To start in other countries
• To make the customer to think that they
safeguard the people
• Own practices to be free pollution country –
to be uniform ISO 14000 developed.

25. ISO 14000 series
• Organization Evaluation standard
• ISO 14001 – EMS Specification – Elements to
get registration certificate
• ISO 14004 – EMS Guidelines Principles –
• ISO 14010 – EA Principles – Int/Ext Auditing
• ISO 14011 – Guidelines EA – plan
• ISO 14012 – EA Qualification – personal
attributes and skills

26. ISO 14000 series
• ISO 14031 – EPA Guidelines – monitoring and
measurings
• Product Evaluation Standard
• ISO 14064 – Env Aspects in product standard –
develop product standard
• ISO 14020:2000 – label and declaration – envl.
Basic principles for all environmental labeling
– goal used in label

27. ISO 14000 series
• ISO 14021 – L & D (terms and conditions) –
accurate, verifiable not deceptive
• ISO 14022 – L &D – symbol
• ISO 14023 – L & D – guidelines
• ISO 14024 – L & D – labeling or seal
• ISO 14040 – LCA – application and limitation -
principles
• ISO 14041 - LCA - review - goal
• ISO 14042 – LCA – impact
• ISO LCA - improvement

28. Terminology
• Environment –flora and fauna
• Envl aspect – water wastage, air emission
• Envl. Impact – negative or positive
• Envl. Objective – org. policy to safe & control
the env.
• Envl. Target – in no: or % of objectives like
reduce 2% -3% carbon

29. Requirement of ISO 14000
• General requirement
• Environmental policy
• Environmental Aspects
• Legal aspects
• Objectives and target
• Environmental management programme
• Structure and responsibilty
• Training, awareness and competency
• Communication

30. Requirement of ISO 14000
• EMS document
• Document control
• Operation control
• Emergency preparaedness and response
• Monitor and measurement
• Non – conformance
• Records
• EMS audit
• Mgt. review

31. Concept of ISO 14000
Environmental Policy
Cont. Imp.
Mgt. Rev
Implement
ation and
operation
Checking & corrective action
Planning

32. Benefits
• Global - no trade barrier
• Organizational – customer, employee, investor

33. TS 16949
• Automotive Industry
• It is an technical specification aiming to the
development of a quality management system
that provides for continual improvement
emphasizing defects prevention & the
reduction in variation and waste in the supply
chain.
• It is based on ISO 9001 published in Mar 2002
as TS 16949

34. Type of standard
• ISO 9000 & ISO 14000 industry – QM & EMS
• AS 9100 – Aerospace Industry
• TL 9000 – Tele Communication Industry
• TS 16949 – Automotive Industry

35. • Prepared by International Automotive task
force and the technical committee
• Chrysler (quality Assurance Manual)
• Ford Motor (QS std)
• GM (Target for excellence)

36. • TS 16949 applies to the design/development
production and installation and servicing of
automotive related products.
• Validity for 3 years

37. Content of specification
• QMS – General requirement, control of
documents
• Responsibility of the management
• Management resource
• Product realization (production)
• Measurement, Analysis and Improvement
• Customer requirement

38. process
• Business oriented process
• Customer oriented process

39. Application
• Supply chain automotive Industry
• Validity 3 years – IATF certified auditor
• Recertification for another 3 years
• OEM – original equipment manufacturing

40. Document required
• QS 9000 – QS requirement
• APQP – Advanced Product Quality Planning
• FMEA
• PPAP – Production Part Approved Process
• QSA – Quality System Assessment
• SPC -
• MSA – Measurement System Analysis

41. Quality awards
• Australian Business Excellence Awards
• China Quality Award
• Dubai Government Excellence Award
• Dutch Quality Assessment (Netherlands)
• Egypt Government Excellence Award
• Indonesian Quality Award

42. Quality Award
• Iran National Quality Award
• King Abdulaziz Quality Award (Saudi Arabia)
• Korean National Quality Management Award
(South Korea)
• Prime Minister Quality Award (Pakistan)
• Rajiv Gandhi National Quality Award (India)
• Singapore Business Excellence Awards