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TQM UNIT 4
TQM TECHNIQUES
Relationship
between technical
description
Technical description
Relationship between
customer requirement and
technical description
prioritized technical
description
Prioritized
customer
requirement
Customer
requirement
• I Customer requirement- exterior wall right side
• II Prioritized customer requirement – exterior wall left side
• III Second floor – technical description
• IV Interior wall – relationship between customer requirement and
technical description.
• V Roof – relationship between technical description
• VI Foundation – prioritized technical description
• Customer competitive assessment Our product, A’s and B’s product (
1-5 )worst to best.
• Importance to customer (1-10) – low to high
• Target value (0-5) low to high
• Scale up factor – ratio # target value and our product rating ( tv/our
product)
• Sales point 1 & 2
• Absolute weight = Importance to customer x Scale up factor x Sales
point
• Technical competitive assessment (0-5) worst to best
• Degree of technical difficulty (1-10) low to high
• Target value (0-5) low to high
• Absolute weight and percent = weight assigned in matrix x customer
requirement (important to customer)
• Relative weight and percent = weight assigned in matrix x Absolute
weight and percent`
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES
TQM unit 4 TECHNIQUES

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TQM unit 4 TECHNIQUES

  • 1. TQM UNIT 4 TQM TECHNIQUES
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  • 76. Relationship between technical description Technical description Relationship between customer requirement and technical description prioritized technical description Prioritized customer requirement Customer requirement
  • 77. • I Customer requirement- exterior wall right side • II Prioritized customer requirement – exterior wall left side • III Second floor – technical description • IV Interior wall – relationship between customer requirement and technical description. • V Roof – relationship between technical description • VI Foundation – prioritized technical description
  • 78.
  • 79.
  • 80. • Customer competitive assessment Our product, A’s and B’s product ( 1-5 )worst to best. • Importance to customer (1-10) – low to high • Target value (0-5) low to high • Scale up factor – ratio # target value and our product rating ( tv/our product) • Sales point 1 & 2 • Absolute weight = Importance to customer x Scale up factor x Sales point
  • 81. • Technical competitive assessment (0-5) worst to best • Degree of technical difficulty (1-10) low to high • Target value (0-5) low to high • Absolute weight and percent = weight assigned in matrix x customer requirement (important to customer) • Relative weight and percent = weight assigned in matrix x Absolute weight and percent`