The document discusses the key dimensions of quality for an LG television set. It identifies 8 dimensions: 1) Performance in terms of picture, sound, and longevity, 2) Features such as apps and connectivity, 3) Reliability and dependability over long periods of time, 4) Conformance in meeting customer needs, 5) Durability lasting 10-15 years, 6) Serviceability with easy online repair requests, 7) An intuitive user experience with smart features, and 8) Aesthetic appeal with clear pictures and an attractive design.

1. Dimensions of Quality
Assignment Submission of :
Mona Gado

2. Product Selected :

3. Dimensions of LG TV Quality

5. 1. Performance:
• For a LG television set, the quality of the picture,
sound and longevity of the picture tube.
2. Features:
• Some of its features include: an all new “My
Channels” app, and access to an expanded variety
of ultra HD
• USB are supplemental to the basic operating
characteristics.

6. 3. Reliability:
• The degree of dependability and trustworthiness of
the benefit of the LG television set for a long period
of time.
• It will work without interruption or breaking down.
4. Conformance:
• LG TV can precisely meet all the customer needs

7. 5. Durability:
• The length of time that a LG TV performs before a
replacement becomes necessary. The durability of
home appliances can range from 10 to 15 years.
6. Serviceability:
• The promptness, courtesy, proficiency and ease in
repair when the LG TV breaks down and is sent for
repairs.
• Send repair requests easily online.

8. 7. Experience :
• the new, smarter features enable its use to be
an easier, simpler, more intuitive than ever before,
next-generation smart TV platform.
8. Aesthetics:
• Aesthetic aspect of LG TV it looks smart , good
sounds, clear picture , colors and it is also artistically
attractive.
• An LG TV perceived to me to be high quality item.