communication process and barriers and its gatways

1. ASSIGNMENT
WORK
OF
BUSINESS COMMUNICATION

3. communication process
“Transmission of a message from a
sender to a receiver in an
understandable manner.”

4. ELEMENTS
OF

5. SENDER
ENCODING
CHANNELRECEIVER
DECODING
EFFECT
FEEDBACK
NOISE
MESSAGE

6. Sender:
The person who intends to convey
the message with the intention of
passing information and ideas to
others is known as sender or
communicator.

7. Ideas:
This is the subject matter of the
communication. This may be an
opinion, attitude, feelings, views,
orders, or suggestions.

8. Encoding:
Since the subject matter of
communication is theoretical and
intangible, its further passing requires
use of certain symbols such as words,
actions or pictures etc. Conversion of
subject matter into these symbols is the
process of encoding.

9. Communication Channel
medium used to transmit the message

10. Receiver:
Receiver is the person who receives
the message or for whom the message
is meant for. It is the receiver who tries
to understand the message in the best
possible manner in achieving the
desired objectives.

11. Decoding:
The person who receives the message
or symbol from the communicator tries
to convert the same in such a way so
that he may extract its meaning to his
complete understanding.

12. Feedback:
Feedback is the process of ensuring
that the receiver has received the
message and understood in the same
sense as sender meant it.

13. BARRIERS
TO
COMMUNICATION

14. Communication barrier
 It is a ruined form of communication .
What is to be communicated doesn’t get
communicated and a obstructed form of
message is transmitted.

15. Why barriers occur?
 Difficulties in-
 Framing the message
 Expressing the ideas
 Transmission of message
 Decoding the message
 Interpretation of massage
 External factors

16. Types of barriers
Semantic barriers
Organizational
barriers
Personal barriers
Emotional barriers
Physical barriers

17. SEMANTIC BARRIERS
 Different languages, vocabulary, accents, dialects represent
national/ regional barriers.
 Semantic gaps are words having similar pronunciation but
multiple meanings.
 Badly expressed message, wrong interpretation and
unqualified assumptions.
 The use of difficult or inappropriate words/ poorly explained
or misunderstood messages can result in confusion.

18. ORGANIZATIONAL BARRIERS
 Law and regulation
 Poor organizational culture, climate
 Status and relationship
 Complexity
 Inadequate facilities/ opportunities of
growth and improvement

19. PERSONAL BARRIERS
 SUPERIOR
ATTITUDE
FEAR OF POSITION
SHORTAGE OF TIME
LACK OF ATTENTION
 SUBORDINATE
LACK WILLINGNESS
LACK OF PROPER INSENTIVE

20. EMOTIONAL BARRIERS
 PRE MATURE EVALUATION
 EMOTIONAL ATTITUDE
 POOR RETENTION OF INFORMATION

21. PHYSICAL BARRIERS
 Physical barriers are often due to the nature of
the environment.
 Physical Organizational Barrier includes
internal and external environment like :
 large working areas physically separated from
others
 poor lighting
 staff shortage
 outdated equipments
 background noise

22. GATEWAYS OF
COMMUNICATION
 EFFORTS ADOPTED TO REMOVE
THE BARRIERS IN THE
COMMUNICATION PROCESS.

23.  USE OF EASY LANGUAGE
 STAY STICK TO BASE THEME
 CONNECT NEW INFORMATION
 AUDIENCE PREFERANCE
 EMPHASISAND REVIEWTHE KEY
POINT
 FACILITATE THE FEEDBACK
 AVOID PREMATURE EVALUATION