1. Communication Skills

2. Communication
Communication is simply the act of transferring information
from one place to another.
Or
Communication is also interchange of thoughts ,opinions or
information by speech,writing or signs. (Robert Anderson)

3. Process of Communication
• The process of communication refers to the transmission or passage of
information or message from the sender through a selected channel to
the receiver overcoming barriers that affect its pace.
• Sender
• Receiver
• Communication process consists of certain steps .

5. Sender
The very foundation of communication process is laid by the person
who transmits or sends the message. He is the sender of the
message which may be a thought, idea, a picture, symbol, report or
an order and postures and gestures, even a momentary smile.
After having generated the idea, information etc. the sender
encodes it in such a manner that can be well-understood by the
receiver.

6. Message
Message is referred to as the information
conveyed by words as in speech and write-ups,
signs, pictures or symbols depending upon the
situation and the nature and importance of
information desired to be sent. Message is the
heart of communication. It is the content the
sender wants to covey to the receiver. It can be
verbal both written and spoken; or non-verbal i.e.
pictorial or symbolic, etc.

7. Encoding
Encoding is putting the targeted message
into appropriate medium. The sender
puts the message into a series of
symbols, pictures or words which will be
communicated to the intended receiver.
Encoding is an important step in the
communication process as wrong and
inappropriate encoding may defeat the
true intent of the communication
process.

8. Channel
Channel(s) refers to the way or mode the
message flows or is transmitted through.
The message is transmitted over a channel
that links the sender with the receiver. The
message may be oral or written and it may
be transmitted through a memorandum, a
computer, telephone, cell phone, apps or
televisions.

9. Receiver
Receiver is the person who receives the
message or for whom message is meant for. It
is the receiver who tries to understand the
message in the best possible manner in
achieving the desired objectives.

10. Decoding
The person who receives the message or
symbol from the communicator tries to
convert the same in such a way extract its
meaning to his complete understanding.

11. Feedback
Feedback is important step in process of
communication. After getting feedback one
loop is completed in communication process.
The feedback is given by receiver and when the
receiver is giving the feedback he/she become
the sender and the sender becomes the
receiver

12. Let us now see the model of communication process −

13. Applications of
Communication skills

14. Interpersonal Communication Skills
Interpersonal communication happens when two or
more people are in conversation
Another important tool of interpersonal
communication is that a massage successfully
transmitted from somebody who speaks to
somebody who listens
It could be a Boss talking to his employees Or it could
be a parent talking to their children Or it could be
friends on a football team talking to each other and
getting things done

15. Interpersonal Communication Skills
Successful interpersonal
communication requires somebody to
speak.
It is also requires one or more people
to actually listen to what is spoken and
act upon that.

16. Organizational Communications Skills
• An organization whether profit based or not, cannot exist without
communicating within and outside the organization.
An organization depend on a lot of meetings
Business presentations
Business discussions
Business deliberations
Business reports
Business interactions
Business client response

17. Improving Organizational
Communications Skills
Creating a Dialogue
Be present in the experience
Show empathy
Use personal conversation
Say what you want/mean
Use appropriate language
Eliminate physical distractions
Show respect and offer feedback

18. Organization
Communications
needed for:
Exchanging information
Exchanging option
Making plans and
proposal
Reaching agreement
Executing decision
Sending and fulfilling
orders conducting sales

19. Local/Rational/National/International
Communications Skills
Each and every stage of governance depends on communication.
There are various agencies involved in governance and control.
Without proper communication there will be a lot of confusion and they cannot
survive.
To maintain coordination among various stages of governance and various
agencies, communication is required.
Various international treaties, pacts, understandings are only possible through
communication
Different has come up in the years to maintain proper communication for various
sectors
 United Nations Organization (UNO)
 World Health Organization (WHO)
 International Court Of Justice (ICI)

20. Local/Rational/National/Internati
onal Communications Skills
In today’s date one needs to master communication because it is both
process as well as product
In the contemporary world communication has adopted multiple roles
One needed to learn and practice communication in order to be successful
In today’s date no profession is bereft of communication
Artists and leaders could influence a big mass with there style, approach,
language etc. But in all these things communication plays an important role to
make them popular
One must understand that communication is ever changing and developing