communication

2,857 views

Published on

Published in: Technology, Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,857
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

communication

  1. 1. CHAPTER 1 BASIC PRINCIPLES OF COMMUNICATION
  2. 2. <ul><li>Introduction </li></ul><ul><li>Understanding Communication </li></ul><ul><li>The Communication Process </li></ul><ul><li>Barriers of Effective Communication </li></ul><ul><li>The importance of Communication in Workplace </li></ul>
  3. 3. <ul><li>“ Communication” is a transfer of information between people, resulting in common understanding between them. </li></ul>
  4. 4. POPULAR DEFINITIONS: <ul><li>According to Newman and Summer: </li></ul><ul><li>“ Communication is an exchange of facts, ideas, opinions or emotions by two or more persons.” </li></ul><ul><li>According to Allen Louis, “It is the sum of all the things one person does when he wants to create an understanding in the mind of another” </li></ul>
  5. 5. <ul><li>Bellows, Gilson and Odirone, “It’s a Communion by words, lettres, symbol or messages, and as a way that one organization members shares meaning with the other” </li></ul><ul><li>Hoben says, “it’s the verbal interchange of thoughts or ideas.” </li></ul>
  6. 6. <ul><li>As per Anderson, “ Communication is the process by which we understand others and in turn endeavor to be understood by them. It is dynamic, constantly changing and shifting in response to the total situation.” </li></ul><ul><li>According to Berelson and Steiner, “Communication is the transmission of information, ideas, emotion, skills, etc., by the use of symbols, words, pictures, figures, graphs, etc.” </li></ul>
  7. 7. <ul><li>According to Fotheringham, “ Communication is a process involving the selection, production and transmission of signs in such a way as to help receiver perceive a meaning similar to that in the min d of the communicator.” </li></ul>
  8. 8. CHARACTERSTICS OF A COMMUNICATION
  9. 9. <ul><li>Unavoidable </li></ul><ul><li>Two-way exchange of information (with continuous feedback) </li></ul><ul><li>Process (depends on what happened before and on present) </li></ul><ul><li>Involves sender and a receiver </li></ul><ul><li>Verbal or non-verbal </li></ul><ul><li>Successful when…………… </li></ul>
  10. 10. Noise – physical physiological psychological <ul><li>Physical </li></ul><ul><li>Social </li></ul><ul><li>Chronological </li></ul><ul><li>cultural </li></ul>
  11. 13. BARRIERS TO COMMUNICATION
  12. 14. <ul><li>Environmental barriers - noise </li></ul><ul><li>Individual barriers – tendency to disapprove views of others. </li></ul><ul><li>Organisational barriers – hierarchies (departmental barrier) </li></ul><ul><li>Channel barrier </li></ul><ul><li>Linguistic and cultural barrier </li></ul><ul><li>Semantic barrier </li></ul><ul><li>Non-verbal barrier </li></ul>
  13. 15. OVERCOMING THE BARRIERS TO COMMUNICATION
  14. 16. <ul><li>ORGANISATIONAL ACTION :- </li></ul><ul><li>Encourage feedback </li></ul><ul><li>Create climate of openness </li></ul><ul><li>Use multiple channels of communication </li></ul><ul><li>INDIVIDUAL ACTION :- </li></ul><ul><li>Active listening </li></ul><ul><li>Careful wording </li></ul><ul><li>Selection of appropriate channels </li></ul>
  15. 17. IMPORTANCE OF COMMUNICATION IN THE WORKPLACE
  16. 18. <ul><li>Greater awareness of organizational goals and teamwork </li></ul><ul><li>Better employer-employee relationships </li></ul><ul><li>Problem-solving </li></ul><ul><li>Improved performance </li></ul><ul><li>Stronger link between managers and the external environment </li></ul>

×