Jermel Cruz is seeking a job where he can utilize his knowledge and skills. He has over 5 years of experience in customer service, sales, and administrative roles in the UAE and Philippines. His experience includes managing customer relationships and inquiries, sales, logistics and delivery, procurement, and office administration. He is proficient in Microsoft Office, has a college degree in information technology, and has attended seminars in software/hardware troubleshooting and Adobe Photoshop.

1. JOHN JERMEL E. CRUZ
Lusan Bldg, Al Nahda 2, Dubai UAE
Mobile # 056 7355320
E-mail address: jermel_05@yahoo.com
Visa Status: Residence Visa
OBJECTIVE
To be able tocontribute myknowledge and skills in my chosen field of work by working with a
great sense of responsibility,dedicationandhard work such that whatever expertise and skills I gained
will be used for the development and share for further growth of the Company
WORK EXPERIENCE
21-Apr-2014 - Present Samsons TechnologiesLLC.
(DU Telecom) (Pineapple Technologies)
Oud Metha, Dubai UAE
Position:CustomerService / SalesExecutive
 Attracts potential customersbyanswering productandservice
questions;suggestinginformationaboutotherproductsand
services.
 Maintainscustomerrecordsbyupdatingaccount information.
 Recommendspotential productsorservicestomanagementby
collectingcustomerinformationandanalyzingcustomerneeds.
 Contributestoteameffortbyaccomplishingrelatedresultsas
needed
 Sellsproductsbyestablishingcontactanddeveloping
relationshipswithprospects;recommendingsolutions.
 Maintainsqualityservice byestablishingandenforcing
organizationstandards.
 Maintainsrelationshipswithclientsbyprovidingsupport,
information,andguidance;researchingandrecommendingnew
opportunities;recommendingprofitandserviceimprovements.

2. 20-Jun-2012 - 27-Jul-2013 Kolightand Cana General Trading
Abu Dhabi, UAE
Position:ProcurementSales/ Ware House and Delivery
Control / Logistic/ Office Staff
 Type correspondence, reports and other documents
 Maintain office files
 Coordinate repairs to office equipment
 Make a Quotation and LPO of a Construction Materials
 Direct calls and respond to inquiries
 Resolving clients´ complaints
 Make the Delivery Note of the Materials
 CollectModule needs of centers by considering the number of
registered students from the registrar and stock balance of
centers.
 Properly handle both original and copies of modules
 Sort out modules for dispatch of centers.
15-Mar-2010 - 01-Apr 2012 Startek Philippines
Frontera Verde, Pasig City, Philippines
Position:CustomerService / Technical Support Representative
 Manage large amounts of inbound calls in a timely manner
 Identify customers’ needs, clarify information, research every
issue and provide solutions and/or alternatives
 Seize opportunities to up sell products when they arise
 Buildsustainablerelationships and engage customers by taking
the extra mile
 Keeprecordsof all conversationsinourcall centerdatabase in a
comprehensible way
 Frequentlyattendeducational seminars to improve knowledge
and performance level
 Meet personal/team qualitative and quantitative targets
June 2009 - Jan 2009 Monte De Oro Real State
Mindoro Calapan City Phillipines
Position: On Job Training - Administrative/ IT Staff
 Communicate withcustomers,employees,andotherindividuals
to answer questions, disseminate or explain information, take
orders and address complaints.
 Answer telephones, direct calls and take messages.
 Compile,copy,sort,andfile recordsof office activities,business
transactions, and other activities.
Complete andmail bills,contracts,policies, invoices, or checks.
 Operate office machines, such as photocopiers and scanners,
facsimile machines,voice mail systemsandpersonal computers.

3. SEMINARS / TRAINING ATTENDED
Software/Hardware Troubleshooting - 2008 ACLC College of Meycauayan
Adobe Photoshop - 2008 ACLC College of Meycauayan
Call CenterSeminar- 2009 ACLC College of Meycauayan
EDUCATION
College ACLC College ofMeycauayan - Graduate
Course:InformationTechnology
ComputerSystemDesignand Programming
MeycauayanCity,Bulacan
HighSchool Meycauyan College - Graduate
MeycauayanCity,Bulacan
SKILLS
 Verbal andwrittencommunications
 Computerproficiency( Well informedinMicrosoftWord, andPowerPoint)
 Full of Initiative andcanworkunderpressure
 Easilyworkwithpeople,amcapable andalwaysseekingtolearnnew ideas.
 Highlymotivated,goal orientedandflexible person
PERSONAL BACKGROUND
Born on 05th of August1988
A personthatcan workunderpressure andI can manage my time wisely.
I’m hardworkingandalwayslookingfornew challenges.
Reference Availableuponrequest