This document is Amber Roper's resume. It outlines her career objective to contribute positively to a company that fosters staff, community, and customer growth. It then lists her extensive sales, marketing, operations, and customer service experience with NXGEN International and other companies, as well as her educational background and references. Her experience includes roles as an Operations Consultant, Director of Sales Operations, Director of Sales, and Business Relationship Manager at NXGEN International, among others. She also attended the University of Montana and Westwood University for marketing degrees.

1. Amber Roper
Sales, Marketing, Business Development and Operations NINJA
Work Experience Career Objective
Contribute in a positive, constructive
and meaningful way to a company
that is vested in providing a healthy
working environment that fosters
growth of their staff, the community
and their customers.
Professional and
Personal Skills
Analytical Thinking 
Communication  
Creativity 
Dependability 
Flexibility 
Honesty 
Leadership 
Loyalty 
Interpersonal Skills 
Managing Multiple Tasks 
Mentoring  
Multicultural Awareness   
Organization 
Passion 
Planning 
Problem Solving 
Research Skills 
Self‐Motivation 
Teamwork 
Technical Skills 
Technical Writing   
Training  
Tenacity 
Willingness to Learn 
Operations Consultant
NXGEN International
Responsibilities:
Special Projects as assigned relating to Sales
Management Reporting, Commission and Budget
Analysis, Program and Product Research and
Implementation, Operational Flow Consultation, Agent
Training Assistance.
Director of Sales Operations
NXGEN International
Responsibilities:
Management of NXGEN’s three North American
Customer Channels (Merchants, Sales Agents and
Referral Partners). Including but not limited to;
Document Management, Employee Management to
ensure SLA adherence, quality of work and efficiency of
procedure, Sales Management Reporting, Commission
and Budget Analysis, Program and Product Research
and Implementation, Operational Flow Auditing and
Implementation, Agent and Staff Training
Director of Sales
NXGEN International
Responsibilities:
Recruitment, Development and Management of
International Sales Talent.
Business Relationship Manager
NXGEN International
Responsibilities:
Assist management with Sales Recruitment, Referral
Partner and Sales Agent Recruiting, Implementation
and ongoing Development, Document Management,
Sales Management Reporting, Commission and Budget
Analysis, Program and Product Research and
Implementation, Agent and Staff Training
Octobe
r2015
present
January
2014 to
October
2015
July
2013 to
January
2014
April
2010 to
July
2013
114 Winchester Street, Kalispell, MT 59901 | (406) 871 2710 ambear.vanvoast@gmail.com

2. Customer Service Representative
NXGEN A Transaction Company
Responsibilities:
Assist Merchants and Sales Consultants with all things related to Merchant Account Needs, Application
Questions, as well as billing and/or commission questions
Relationship Manager
Centurytel
Responsibilities:
Assist Residential and Business Customers Account Needs and handle tier two Escalated Requests
Client Account Manager
Telcom National
Responsibilities:
Assist Sales Consultants with competitive bids for Business Client’s Voice and Data needs by price
quoting, designing and presenting solutions as well as submitting all relevant contracts to vendors.
Lead Customer Service Manager
Qwest Communications
Responsibilities:
Assist Residential Customers with setting up, transferring, changing and canceling their voice and data
needs. Also responsible for a team of 12 Customer Service Representative’s daily sales goals, QA goals
and overall motivation.
Education References
Kim Lamothe
406 314‐2316
Jennifer Johnson
406 261‐0117
Karen Witt
406 471‐8088
Michael Jaffe
406 249‐9086
University of Montana
Marketing Major
International Business Minor
Not Completed due to relocation
Westwood University
Marketing Major
International Business Minor
Not Completed due to loss of Accreditation
Columbia Falls High School
Major Subjects
Electives in Math and Science
Graduated with High Honors
November
2008 to
April
2010
2008
2007
2002 to
2007
2003‐
2006
2002