Nicole Ross has over 10 years of experience in operations and production coordination roles. She has a strong background in processing documents, analyzing data, and ensuring quality and customer satisfaction. Her experience includes roles at Capital One processing statements, payments, applications and affidavits, as well as training others. She also has experience at Citi Bank handling sensitive documents for passports and training new employees.
HIGHLIGHTS
Experienced Administrator providing excellent Customer Service as an Office/Tenant Coordinator in the Commercial Real Estate and Development Industry
Handled Contract Management including: Bids, Proposals, Work Authorizations, Change Orders and Pay Applications
Issued vendor work orders, managed insurance and budgets for HVAC, Maintenance, Landscapers, Sub
Contractors, General Contractors and Waste Management companies
Proficient in MS Office including Word, Excel, PowerPoint, Outlook, Notary, Type 50wpm
Schedules meetings, travel arrangements, reserves conference rooms, orders luncheons
Prepares and modifies documents including: reports, drafts, memos and emails
Routinely handled confidential and sensitive information while demonstrating companies mission and values
Not afraid to ask questions or take initiative
Ability to prioritize projects and Strong and professional communications skills including written and verbal
Interpersonal skills and the ability to work well alone or within a team environment
Strong problem solving skills and ability to manage and complete multiple responsibilities within timeframes
Receives and directs incoming calls and visitors to appropriate personnel.
Maintained a client-ready reception area, conference rooms and other common areas.
Distributing and tracking packages, posting mail and arranging messenger services
Orders office supplies, maintains office equipment, including copiers, phone systems and printers
Oversees the proper maintenance of off-site storage records
Maintains relationship with vendors that provide services to the office.
Ensured proper coding of invoices and expense tracking, maintaining financial profitability.
HIGHLIGHTS
Experienced Administrator providing excellent Customer Service as an Office/Tenant Coordinator in the Commercial Real Estate and Development Industry
Handled Contract Management including: Bids, Proposals, Work Authorizations, Change Orders and Pay Applications
Issued vendor work orders, managed insurance and budgets for HVAC, Maintenance, Landscapers, Sub
Contractors, General Contractors and Waste Management companies
Proficient in MS Office including Word, Excel, PowerPoint, Outlook, Notary, Type 50wpm
Schedules meetings, travel arrangements, reserves conference rooms, orders luncheons
Prepares and modifies documents including: reports, drafts, memos and emails
Routinely handled confidential and sensitive information while demonstrating companies mission and values
Not afraid to ask questions or take initiative
Ability to prioritize projects and Strong and professional communications skills including written and verbal
Interpersonal skills and the ability to work well alone or within a team environment
Strong problem solving skills and ability to manage and complete multiple responsibilities within timeframes
Receives and directs incoming calls and visitors to appropriate personnel.
Maintained a client-ready reception area, conference rooms and other common areas.
Distributing and tracking packages, posting mail and arranging messenger services
Orders office supplies, maintains office equipment, including copiers, phone systems and printers
Oversees the proper maintenance of off-site storage records
Maintains relationship with vendors that provide services to the office.
Ensured proper coding of invoices and expense tracking, maintaining financial profitability.
This eBook by Avention is a collection of tips from almost 20 different sales and marketing executives on things they wish they had known in their first 90 days on the job to be successful.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
I am committed to professionalism and excellence in an environment that emphasizes teamwork, flexibility, responsiveness, problem solving and independent thinking.
1. Nicole Ross
Operations Production Coordinator
2610 Philadelphia Pike Apt Q5 Claymont DE 19703
{302} 268-2898(c) mscprinstructor@gmail.com
Professional Highlights
Production and Fulfilment Processor / 1099C W9 Processor
Capital One N.A, Wilmington DE
June 2014 – Present
♦ Fulfil client requests for important documents from capital one
♦ Analyze requests from clients with adequate detail to fulfil the correct documents in a
timely fashion
♦ Proficient in processing statements {fiche, recoveries, card} payments, CMA’s, letters,
correspondence, and internet applications
♦ Analyze data on documents for detailed information to insure impeccable customer
satisfaction
♦ Email, Fax, and FedEx client’s documents with pristine timing and precision to ensure
quality and customer service
♦ Process affidavits information in Recap
♦ Analyze data on documents for detailed information to insure quality
♦ Sign affidavits to be mailed out
♦ Process 1099C forms and 1099 MISC forms
♦ Own and work queues in Nova to analyze 1099C and W9 forms for quality assurance
♦ Training existing employees on the 1099C form and how to work the W9 queues
♦ Create procedure manuals for the 1099C and W9 forms and how to work the queues
then present them in power point presentations
Servicing Loan and Records Management Coordinator
Capital One N.A, Wilmington DE
March 2013 - June 2014
♦ Processed paid mortgages and home equity loans
♦ Kept an internal audit of all collateral in vault
♦ Documented and searched files located in ECM and AWD
♦ Documented and updated files in excel spreadsheets
♦ Answered inbound emails, and executed research requests
♦ Opened, sorted, logged, scanned and indexed closing packages received from the
closing agents
♦ Provided customer service by phone or mail.
♦ Contributed in the ongoing development of the loan operations department to
maintain/improve the quality level.
2. ♦ Separated collateral and non-collateral documents from closing package, then retained
the collateral documents in a secure environment until loan matured or was satisfied.
♦ Ensured that policies and procedures are adhered to as outlined in the Operations
Policies and Procedures Manual.
Other Employment
Transaction Representative/Head Facility Trainer
CITI Bank Newark, DE
October 2007-February 2013
♦ Handled sensitive documents for citizen’s passport approval and renewal
♦ Processed payments for new passports and passport renewals
♦ Followed government code for opening mail and handing sensitive documents
♦ Audited government and client documents sent in for passports
♦ Became team leader in educating all employees hired from 2009-2013
♦ Trained over 300 employees including managers to do required job junctions
♦ Created the “Batching academy” which is a week worth of training modules with
handouts, visuals, and a power point educational presentations, for new incoming
employees, and existing employees teaching required job functions and procedures of
the job and is used on all new employees hired
♦ Assisted with the decision of hiring new hires depending on their acquired knowledge that
was offered by me
♦ Scanned and sorted incoming mail in the mailroom
♦ Typed highly sensitive documents into Citrix for passport approval
♦ Assembled, processed and handled highly sensitive government, and client documents
efficiently
♦ Trained incoming and existing representatives on processing procedures
♦ Participated and contribute to procedure committee meetings
File Clerk
Trans Union Wilmington, DE
February 2005 -November 2006
♦ Updated calendars for appointments
♦ Completed administrative assistant tasks such as managing appointments for clients
♦ Managed customer service inquires by phone and via email
♦ Filed up to 30 plus mortgage documents daily
♦ Prepared mortgage documents to be signed by home buyer
♦ Made sure all proper paperwork was filled out correctly for mortgages
♦ Scanned incoming documents into electronic filing
Education and Credentials
Certified CPR Instructor License EMS Safety Philadelphia, PA – 2015