Herman Allen has over 15 years of experience in imaging and financial support roles. He currently works as a senior representative for Synchrony Financial where he utilizes scanning software and equipment to image documents, sort customer inquiries, and categorize bankruptcy documents. Prior to this role, he held positions at Regions Bank, SunTrust Bank, and First Horizon Merchant Services where he performed tasks such as document scanning, data entry, file preparation, and software system updates.

1. HERMAN ALLEN
623 Sarita St. hermanallen007@yahoo.com Cell (407) 474-9529
Sanford, FL 32773 Home (407) 474-9238
CAREER SUMMARY
Imaging and Financial Support
WORK EXPERIENCE:
Synchrony Financial, Longwood, FL
Senior Representative-Scanning From: 2013 –To: pres.
* Utilize Kofax Capture Batch Software 9.0 and Fujitsu fl-5950 in addition with AS-7200 equipment
in order to image high volumes of documentations accompanying remittance payments.
* Assort and route Clients/Customers inquiries such as misapplied payments, late fees, applying
for credit cards, etc. via scanning into designated inbound queue.
* In accordance with a Customers correspondence, payments mailed are batched with Headers
and submitted to the Remittance Dept.
* Categorize/audit Petitions, Discharges, Dismissals, etc. mailed from Customers whom are
represented by Legal firms through the Bankruptcy Court.
* Review Customers Point of Sales/Mail-In Applications and scan into the appropriate tier.
* Arrange and abstract from P.O. Box returns, documentations that may need to be shredded or
which is kept for further attention.
* Routinely administer End of Month spreadsheets to upper management for review of Bankruptcy
workflow.
* Up keep of a day to day log entry of Productivity Stats in order to record time management.
Regions Bank, Orlando, FL From: 2010 –To: 2013
Remittance Lockbox Processor and Scanner
* Sort, prep and scan lockbox payments and correspondence.
* Print Excel reports of daily output and production.
* Maintain records and inventory to send outdated documents to retention.
* Effectively communicate scanning procedures to new staff members.
* Accurately balance daily invoices by data entry.
* Scanning on high speed automated processing equipment to meet daily deadlines.
* Ticket keying check amounts and invoice numbers by 10 key.
SunTrust Bank, Orlando, FL From: 2007 – To: 2010
Credit File Clerk and Credit Support Specialist
• Prepare credit files for Federal Audits and Bank Risk Review.
 Create updated file report of internal clients regularly
* Update staff on new documents or procedures in weekly meetings.
* Scrutinize new data for correctness upon placement in files.
* Fax records and review data for accuracy.
* Send outdated loan files and documents to retention.
• CMT update tax returns, personal financial statements in STI Platform.
• Banking software used: Salesforce,OPUS Lite File Database
FIRST HORIZON MERCHANT SERVICES, Orlando, FL From: 2003 – To: 2006
Document Imaging Processor Technician
• Received and scanned documentation using revise measurements to assure client expectations
and establish productivity tracking.

2. • Verified work to ensure accuracy and completeness.
• Provide adequate knowledge of batch processing and bar-coding procedures.
• Troubleshoot for hardware issues.
EDUCATION/CERTIFICATIONS
P.C. and Business Certification, Mid-FL Technical Institute, Orlando, FL
H.S. Diploma, Orlando, Fl
COMPUTER SKILLS: Microsoft Office Word, Excel, Outlook, Windows 7 and 10key