Nicholas Ward is an experienced hospitality General Manager with over 10 years of experience managing pubs, hotels, and restaurants. He specializes in operational management, account management, business development, and increasing profits. He holds a BA in Management and Business and has proven success in raising revenues, implementing business plans, and motivating teams. His experience includes managing establishments with weekly turnovers up to £32k.

1. NICHOLAS WARD CURRICULUM VITAE
Nick Ward 66 The Mall, Bristol. BS8 4JG
 07984 123 042
nicholasward@hotmail.co.uk
Personal
Statement
I am a pragmatic and dynamic hospitality General Manager, who specialises in
Account Management and Business Development. I hold a BA in Management and
Business, which has allowed me to put my academic knowledge into practical use.
Throughout my career, I have proven success in increasing revenues and
implementing innovative business plans. I am commercially aware and can identify
opportunities to enhance the business profile, resulting in financial success.
As a strong leader, I can motivate and mentor a team to achieve their personal and
professional objectives. My communication skills provide me with the foundation to
create and maintain strong professional relationships with colleagues and clients
alike. I am accustomed to working on numerous work streams and departments
simultaneously, and can schedule tasks in accordance with their priority and
designated timescales. My interpersonal skills allow me to adapt easily to new
working environments.
Proficiencies  Operational Management  Leadership  Account Management
 Commercial Awareness  Hospitality  Profit and Loss (P&L)
 Business Development  Compliance  Auditing
 Finances  Marketing  Promotions
 Staff Development  Organisation  Communications
 Targets  Business Analysis  Acquisitions
Qualifications University of Glamorgan – BA Hons
Management and Business
St. Cenydd Comprehensive School – A Levels
Business Studies – Information Systems – Computing
St. Cenydd Comprehensive School – GCSE’s
10 qualifications graded A to C
Training and
Certificates
• Driving Sales through Productive Thinking • People Management
• Human Resource Management • Sales Building
Professional
Experience
General Manager
The Mall, Bristol – Mitchells and Butlers Plc. Sep 2015 to Present Day
My primary responsibility is to manage the daily operations of the establishment,
which has a weekly turnover of over £14k net. My duties include, but are not
exclusive to:
 Managing the profit and loss (P&L) controls which includes sales, cost control
and bottom line profit;
 Conducting stock assessments, and replenishing where required;
 Running regular financial and operational audits;
 Ensuring that all activities are conducted in compliance with Health and Safety
regulations and licensing legislations;
 Remaining self-educated in the developments of legalities and regulations;
 Maintaining relationships with authority’s;
 Managing promotion and advertising campaigns;
 Collaborating with the marketing department to implement initiatives, and to

2. NICHOLAS WARD CURRICULUM VITAE
produce posters, flyers, menus and feedback cards;
 Developing the employees, and defining the operational structure.
General Manager, The Mall continued…
Achievements
 Introduced a successful weekly quiz which enhanced sales;
 Consistently low staff turnover, and high engagement scores;
 Prolific history of developing staff to progress through the business;
 Awarded a 5* grade from the EHO and a double 5-5 from HSF;
 Secured new business by creating new bespoke initiatives, and conducting
continuous focus on micro-markets to reach target audiences.
General Manager
The Mitre Hotel, Greenwich – Mitchells and Butlers Plc. Jun 2014 to Sep
2015
I was accountable for managing all functions of the 24-room hotel and bistro-pub,
which had an average weekly intake of £32k:
 Managing the operations of all personnel, and conducting HR procedures;
 Scheduling all hotel bookings and managing reservations;
 Organising the catering, stock controls, and all business services;
 Conducting regular departmental meetings;
 Ensuring compliance to all laws and regulations;
 Managing finances, accounts and promotions;
 Providing guests with outstanding levels of service.
Achievements
 Increased revenue by £500k;
 Achieved a bottom line profit margin of over 44%;
 Provided the best annual sales improvements from over 2000 businesses;
 Introduced successful music and entertainment events;
 Commended by the business as one of the firm’s highest performance managers;
 Increased the occupancy of the hotel to 80%, from 60%, within twelve months.
General Manager
Various locations - Marstons Plc. Jun 2012 to Jun 2014
My core duty was to ensure high levels of service were consistently delivered:
 Managing P&L, sales, cost control and bottom line profit;
 Conducting stock assessments, and financial and operational audits;
 Maintaining compliance to regulations and legislations;
 Remaining self-educated in legal and regulatory rules;
 Managing promotions and advertising;
 Developing and training employees.
Achievements
 Managed a weekend beer festival that returned the highest revenues on record.
Deputy Manager / Events Coordinator / Team Leader
Various locations - Mitchells and Butlers Jun 2009 to Jun 2012
I was responsible for managing all events efficiently and efficiently:
 Providing customers with their food and beverage needs;
 Conducting the processes of opening and closing the premises;
 Assessing the daily stock levels, and replenishing when necessary;
 Consistently adhering to licensing and legal responsibilities;
 Organising and managing events.
Achievements

3. NICHOLAS WARD CURRICULUM VITAE
 Rapidly promoted to Deputy Manager within the first 12 months.