This document provides a summary of Jay Wegner's qualifications including certifications, technical proficiencies, hardware and software experience, and professional experience working in desktop support roles. Key details include Cisco CCNA certifications in routing and switching, voice, and security. Over 15 years of experience in desktop support, network administration, and systems engineering roles supporting organizations like Pier1, Sharp BancSystems, CDW, Kellogg Brown & Root, and INFOHEALTH. Extensive experience with Windows, Cisco IOS, Microsoft Office, antivirus software, and remote management tools like SCCM and PowerShell.

1. Jay Wegner
Home: (817) 918-4401
Cell: (817) 797-7223
Jay.Wegner@gmail.com
CERTIFICATIONS & TRAINING
Cisco ID CSCO10175020
CCNA – R&S, Voice and Security
HARDWARE PLATFORMS
Dell PowerEdge Servers, HP Proliant Servers
Windows Desktop and Laptop
Cisco 1700, 1800, 2800, 2900, 3600, 3700, 7200 routers
Cisco 2900, 3600, 4500, 6000, 6500 switches
Cisco Aironet 1200, 1400 Wireless Bridges
Cisco ASA 5510, 5512-x, 5520
TECHNICAL PROFICIENCIES
Support staff training
Network Configuration
Testing and troubleshooting
Problem identification and analysis
Customer service skills
Software application administration and installation
End usereducation
Technology Summary:
Windows 9x/NT/2000/XP/Vista/Windows 7, 8, 10/Server 2003, 2008 2012, Cisco IOS, Microsoft Office
Suite, Antivirus, Norton Ghost, Remote Desktop, Remote Assistance, SCCM, PowerShell, HP printers,
Ricoh printers, IBM Compatible desktop and laptops.
Protocols: EIGRP, BGP, OSPF, RIP
PROFESSIONAL EXPERIENCE
11/2014 – current Pier1 Fort Worth,TX
Desktop Support Analyst Tier 2
Work with systems and device end users throughout the organization escalated from Tier1. Diagnose and
resolve unique, nonrecurring problems associated with application software and operating systems.
Determine the source of problems and classify their level, priority and nature. Support complex incidents
related to computer workstations, laptops,printers, mobile devices, IP phones and othercomputer and
telecommunications equipment, wireless networking, as well as retail store technologies. Create IP
reservations on Cisco routers and DHCP servers. Cisco switch maintenance. Print queue creation and
maintenance. Software installation. Hardware installation. Imaging of computers. Inventory control. AD
account and security maintenance, user and computer. SCCM work including adding machines to software
collections. Appsense userenvironment. Investigate and document solutions for the knowledge base.
Respond to emails requesting support.Train level 1 support on common issues and resolutions. Imaging
according to company standards as well as end user needs.Worked with Epiphany and ServiceNow
ticketing systems. PowerShell scripting.
02/2014 – 06/2014 Sharp BancSystems Bedford, TX
Security Analyst Contract
Update IOS of all ASAs. Edited and summarized access lists. Creation of VPN accounts.Creation of
e-phone and ephone-dn.Creation of voicemail accounts.Create user accounts on routers and switches.

2. 10/2011 – 10/2013 CDW
Associate Consulting Engineer – Unified Communications
Projects worked
LEHIGH HANSON - Server migration, Voice services migration
EDMENTUM - End user domain migration, PC refresh
ENERFLEX - Assisted with Voice, Wireless upgrade implementation
PETMATE - Assisted with Voice upgrade
OVERHEAD DOOR - Assisted with Tandberg video installation to existing voice solution
DICK’S SPORTING GOODS – WAN conversion voice, data
HARRISON COUNTY – Assisted with call manager upgrade, adding new node.
USAA –Switch refresh project as contractor.
INTERMEDIX – Voice cart installation
TEXAS HEALTH PARTNERS – Led expansion project to current voice solution. New nodes.
04/2011 - 09/2011 Citigroup (contract through Judge Group) Irving, TX.
Review and implementation of all network changes within Citi. On average, 2000 network changes are
reviewed and implemented each month. This entailed configuring in the region of 30,000 Cisco network
routers and switches each and every month, including Cisco 1700, 1800, 2800, 2900, 3600, 3700, 7200
routers and Cisco 2900, 3600, 4500, 6000, 6500 switches.
Duties:
-Review, and approve or reject as appropriate, all network related Change requests.
-Attend relevant Change Control Review meetings to discuss changes with Engineering, Senior
Management and Business groups as necessary.
-Implement scheduled network changes,perform network checks and manage the acceptance process.
-Update inventory of devices as required post change.
-Perform routine network maintenance
-Ensure written operational procedures are kept current and accurate
10/2005 - 12/2010 Kellogg, Brown and Root Baghdad, Iraq
Desktop Support Supervisor
Duties:
-Supervised crew of 16 who supported >2000 end users
-Responsible for LAN for large local regional HQ, and 14 remote subnets.
-Responsible for identifying and implementing support stafftraining needs.
-IT asset management control. Ensure network access is restricted to company approved devices.
-Budget Control. Create new budget,year over year, track current.
-Software installation and maintenance. Schedule upgrades and perform patch installs, Windows client and
Windows server. Installs required gaining management approved change notifications with follow up.
-Windows hardware rollout, installation, and maintenance.
-Active directory maintenance. Ensuring users security groups memberships were current, consistent,and
edited according to business and security needs.
-Print queue creation and permissions maintenance in a Windows server 2003 and 2008 environment.
- Responsible for identifying training needs for end users.
- Responsible for reporting trouble ticket case load and adherence to corporate SLA.
- Assisted in creating Desktop Operating Procedure for the region.
-Switch configuration. Configure data and voice network VLANs securely on Cisco Catalyst 2950, 3650,
3660, 4503.
-Wireless rollout and configuration and maintenance. Cisco Aironet 1200 and 1400, Motorola canopy.

3. -Responsible for VoIP rollout, LAN configuration, voice mailbox creation, accounting for assets,
repair/replacement of VoIP hardware.
07/2000 – 10/2005 INFOHEALTH Management Corp. Fort Worth TX
Sr. Desktop Technician
Duties:
Assist customers with problems in an NT 4.0, Windows 2000, Windows XP mixed environment.
Analyze and resolve hardware issues. Repair, replace when necessary.
Analyze and resolve application issues,multiple vendors.
Analyze and resolve NT printing issues.
Create print queues.
Minimize end-userdowntime by assigning and working trouble tickets on a priority basis,coordinating the
efforts of different teams to maximize efficiency and meeting the SLA.
Maintain mainframe printing.