This document summarizes an agenda for a seminar on creating an agile technology strategy. The agenda includes presentations on strategic overviews, new and old technologies, connectivity, and new capabilities. It also includes time for questions and networking. The presentations will discuss TalkTalk's next generation network and how it can help customers transform and converge their voice and data services by migrating to the new network technologies.

1. Welcome and introductions
Andy Lockwood, Transformation Director
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2. Agenda
13:30 Welcome & introduction Andy Lockwood
13:35 Presentation – strategic overview Andy Lockwood
13:50 Presentation – old/new technologies Richard Bennett
14:15 Tea and coffee break
14.25 Presentation – connectivity Ken Bailey
14:35 Presentation – new capability Mike Matthews
14:50 Q&A – open discussion All
15:00 Networking & refreshments
please feel free to post on Twitter while you’re here using the hashtag
#TalkTalkBizSeminar or @TalkTalkBiz
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3. Creating an Agile
Technology Strategy
Andy Lockwood
Transformation Director
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4. Whose Next Generation network is bigger?
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5. Whose Next Generation network is bigger?
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6. Our network is our advantage
• The largest UK NGN
– More reach than any other
network
– Unique in having both SMPF
(broadband-only) & MPF (line &
broadband) in every PoP
– Core network ensures speed and
reliability
• With the most products
– ADSL2+, Annex M, Fibre broadband
– Ethernet, EFM, IPVPN
– SIP, TDM, inbound & voice apps
(data as reported on www.samknows.co.uk Dec 2010 plus TTG own data)
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7. Talktalk Group network
LLU exchange
UK’s largest multi-service NGN Planned LLU exchange
• Broadband to over 2000 exchanges
• Growing to 2700 by 2012 Nodes
20Gbps rings
• Ethernet & EFM to over 2000 PoPs 800Gbps rings
Creating better solutions 1.6Tbps rings
• All-IP core network supports
service convergence
• 2 x 800 Gigabit UK-wide core network
,1600Gb/s around
London
Most VoIP traffic in the UK
• 11 Gbits/second
• 1.6 Billion VOIP minutes/m
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8. TTB Leads B2B telecoms innovation
A major catalyst for change for over 16 years
Cloud
NGA
Technology Innovation
SIP/IPT
…and will continue to drive
network evolution Ethernet
LLU broadband
WLR lines
CPS calls Inbound services
1990 2000 2010
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9. Pre 2010 Post 2010
Individual delivery Converged connectivity
of individual services Integrated applications
Apps / SaaS
Message
Hosted
Video
Voice
Apps
PBX
DR/Backup
Internet access
Phone systems
Internet
Voice services
Data netowrks
Line rental
Cloud/IaaS
Mobile
Calls
Data
UC&C
Centre
Security VoIP
Ethernet, ADSL, IPVP
Mobile
N
IP Connectivity
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10. Data
Cloud centre, Hosting, virtualisation
, SaaS
Next-Gen SIP trunking, IP-PBX, Unified
Voice Comms, conferencing & Collab.
Build the base - Add value -
Data
broadband, ethernet, IPVP security, apps, func
connectivity
N tionality
Telephony- Secure customer base, sweat
Migrate to
TDM & products, Increase inbound
Inbound SIP/IPT
functionality
2009/10 2010/11 2011/12 2012/13 2013/14
Development
effort
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11. HOSTED IT/APPLICATIONS
TRANSFORM business processes with
intelligent, integrated, hosted comms services.
To do better business
SERVICES
CONVERGE voice, data & internet services
across fixed & mobile networks.
Reducing operational costs
INFRASTRUCTURE
MIGRATE to new technologies on our Next
Generation Network.
Reducing infrastructure costs
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12. TTB Report Card Selected achievements 2008: 2011
Broadband LLU exchange
Launched 2008 Planned LLU
425k+ business premises
exchange connected directly to the
>2000 exchanges
Nodes
(90%+ coverage) network
20Gbps rings
800Gbps rings
Ethernet 1.6Tbps rings
>2000 exchanges Doubling qtr on qtr
EAD launched 2010 2x pops than BT
EFM launched 2011 EFM growing quicker than BT
VoIP
Voice-over-ethernet Delivering on-net quality
Hosted telecoms Changing the paradigms
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15. Increasingly demanding environment
INFRASTRUCTURE COST & COMPLEXITY
CONSUMERIZATION OF IT
2X
From 2009 to
2014, the number of
information workers
using a smartphone
RISE OF THE CLOUD
70%
for work is expected
to nearly double
WEB DEVELOPMENT of large enterprise IT
80%
managers are at least in MOBILE AND
80%
trial stage for cloud
computing initiatives DISTRIBUTED
WORK
of new software offerings will be
available as cloud services by the end
of 2011
84%
of organizations have a
remote workforce
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17. Network Remote workers
Data Security Security Off-net connectivity Wi-Fi
In the cloud Coverage/capacity
Platform UC&C
Business- Grade Comms/IT integration
Security
Network
Licensing Reliability
Speed
Op-Ex not Cap-Ex
Fix-times
Subscriptions
Multi-service support
QoS
Devices
Supporting diversity Device Authentication
- Especially mobile Network access
Application access
Data access
Operating Model
Compliance Outsourced/simplified IT Ops
Data Protection
PCI
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20. Voice services
from the NGN
Ken Bailey – Product Line Manager: SIP, VoIP and IP-PBX
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21. Voice services from TalkTalk NGN
TRANSFORM
Customer Value
with cloud services
More sales, reduce Cost-of-Sale,
optimise business processes
CONVERGE
IT spend & general Op-Ex
voice & data services
(Cost Savings)
MIGRATE
Network costs
to Next Generation Voice Hosted
Network over Unified
Ethernet Comms
(Product Range) TTB Solution
NGN Networking
Add SIP, IP-PBX, UC, mobile, Inbound
Cloud services – integrating Comms & IT
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22. Converge: Voice on the NGN
PSTN PSTN
Data NGN
n x ISDN30
n x ISDN2
n x ISDN2
SIP
Region HQ Region Region HQ Region
Legacy Voice/Data solutions SIP PSTN service & consolidated PBX
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23. Voice over Ethernet Service architecture
Session Border Controller
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24. Voice over Ethernet Benefits
End-to-end management Reliability and quality
• Fully Project Managed end-to-end • Fibre-based solution with
• Flexible tailored design for capacity resilient option
and resiliency
It’s flexible
Monitored 24/7 • Choice of outbound
• SLA and SLG number presentation
• Can terminate multiple geographic
numbers at one location
Cost-effective
• Optimised for large call volumes
One trusted supplier
• TalkTalk Business responsible for
• End-to-end TalkTalk NGN
complete end-to-end service
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25. Transform: Cloud UC service
PSTN PSTN
SIP
Data NGN
n x ISDN30
n x ISDN2
n x ISDN2
Region HQ Region
Hosted IP-PBX, SIP solution
Region HQ Region
Voice & data converged in the NGN
Legacy Voice/Data solutions
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26. Transform: Cloud UC service
PSTN
Fully resilient Mitel PBX
Self serve portal SIP
TalkTalk PSTN service NGN
DSL, EFM, Ethernet
Fully managed with QoS
Region HQ Region
Hosted IP-PBX, SIP solution
Voice & data converged in the NGN
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27. Transforming hosted services
Traditional options: A New Model:
Centrex / Hosted Dial Tone “Multi-instance” hosted
• Single application for all users • Dedicated UC instance per customer
• Limited CTI, UC and customisation • Upgrades to suit customer
• Uniform upgrade • Fast and flexible to deploy
• Stuck @ 5% market share for years
Hosted PBX Combines
• Bespoke design and deployment • Scalability and cost effectiveness
• Dedicated hardware and software of Centrex
• Complex deployment • Dedicated, tailored functionality of
• Long contracts traditional hosted PBX
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28. Hosted UC Benefits
• Consistent, integrated service across large and small sites & remote workers
• Hot-desk across any site and bring profile to current location
• No overheads of owning and running telecoms equipment
• Flexibility to add users and new sites without needing to budget for CapEx
• Known fixed OpEx cost per user
• Fully featured UC application and handsets from market leading vendor
• Full resilience as standard
• Improved business effectiveness through Unified Communications:
– Single number reach
– Single inbox for voice and email
– Fixed mobile twinning and hand-off
– User and Admin self-serve portals
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29. New capabilities
and examples
Mike Matthews, Head of Applications & Portals
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30. Objectives
• Identify the key building blocks for CPE and
Hosted next generation voice solutions
• See how they can be applied in practice
• Establish the parts you think:
• Are easy and hard
• Where we can help you most
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31. Customer Connectivity – CPE UC
TalkTalk Business
Next Generation Network
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32. Customer Connectivity – CPE UC
• SIP trunk service delivered on:
- EAD, fibre optic for high capacity, up to
100Mb/s
- EFM, 2 or 4 wire, up to 22.8Mb/s
- DSL, typically up to 8Mb/s
- no shared data yet
• Complementary network services
- Replay call recording
- Queuing / routing to assist handling of calls
- Number management
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33. Capacity, Price and Interface types
Units act as SBCs
when SIP to SIP
-SIP registrar
-Firewall
-Demarcation point
Units are also SIP to ISDN
Signalling & Media Gateways
with suitable interfaces included
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34. Customer Connectivity – Hosted UC
TalkTalk Business
Next Generation Network
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35. Customer Connectivity – Hosted UC
• ‘Off the shelf’ Managed Data Circuits
• Select size of pipe to match concurrent voice
circuits plus any data needs (EAD & EFM)
• Intelligence up in the network
• Complementary network services
- Replay call recording
- Queuing / routing to assist handling of calls
- Number management
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36. Network tools to measure traffic quality
* Mean Opinion Score
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37. DSL solution architecture
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38. EFM solution architecture
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39. What wasn’t obvious?
How can we help you more?
Thank you
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