Will your business survive if you go offline?
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No orders from your website. No access to your cloud based services. No email. No VOIP. No access to Head office. Can you imagine the chaos? All businesses are reliant on their data connections these days and some businesses do not review how reliable and robust their connections are or what options may be available. Warren Potts, Product expert at TalkTalk Business discusses the many options businesses have to ensure their internet is as reliable as their reliance on it.
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Will your business survive if you go offline?
- 1. CLICK TO EDIT TITLE IN CAPS WILL YOUR BUSINESS SURVIVE IF YOU GO OFFLINE? WARREN POTTS
- 2. CLICK TO EDIT TITLE IN CAPS The ability to overcome adversity DEFINITION OF RESILIENCE Without resilience in the business you may could suffer from: Direct and indirect loss of revenue Loss of productivity Increase in costs Ineffective decision making Loss of customer confidence
- 3. CLICK TO EDIT TITLE IN CAPS Customer factors that determine resiliency in a data communications network Business Requirements (today and tomorrow) Product Selection Secondary Products Network Design Cost vs Risk HOW CAN SERVICE PROVIDERS IMPACT RESILIENCE? Customer local network TalkTalk enabled exchange TalkTalk network Required service eg: internet Last mile access product Exchange backhaul Good service providers will assist with the design of the access network between the customer’s Local Network and the required service
- 4. CLICK TO EDIT TITLE IN CAPSHOW BAD CAN IT GET?
- 5. CLICK TO EDIT TITLE IN CAPSWHAT IS NORMAL FAILURE? Most common examples of failure Loss of power at the exchange or customer site Patch panel termination issues/port re-use Physical cable damage Weather impacts Floods Heat (expansion - dry joints) Wind (collateral damage) Site issues Broken configuration Unpatched services Malicious damage Cable theft Vandalism Major event management Although not an outage, it may delay fixes or provisions Any of these events can cause an outage from minutes to days
- 6. CLICK TO EDIT TITLE IN CAPSRESILIENCE MEANS ENSURING CHOICE Choose a provider that can provide the full range of next generation products at each location TalkTalk Business Access Products by Exchange Availability in TalkTalk Exchanges Speeds Target Fix times Broadband (MPF) 100% Up to 16Mb 1 working day Superfast Broadband (FTTC) Openreach Permitting Up to 80Mb 1 working day EoFTTC Openreach Permitting Up to 80Mb 7 Hours EFM 100% Up to 20Mb 6 Hours EAD (Fibre Ethernet) 100% Up to 100Mb Or up to 1Gb 5 Hours Facilitates the right product(s) for the site rather than investing in unnecessary upgrades
- 7. CLICK TO EDIT TITLE IN CAPSChoose a provider that can reach your end-customer sites. + TalkTalk has 3000+ exchanges serving the Next Generation product portfolio + More than twice the size of its competitors + This brings the network closer to your premises + This reduces cost + This provides more choice
- 8. CLICK TO EDIT TITLE IN CAPSRESILIENCE BUILD OPTIONS Copper-based resiliency designs Broadband, FTTC, and EFM can only be served by the local exchange. E.g. TalkTalk enabled exchange TalkTalk network Broadband EFM Exchange backhaul This Is the cheapest way of providing resilience, can mix and match any products Cannot choose the route that copper takes from the site to the exchange Single point of failure at the exchange (power or shared infrastructure) TalkTalk network
- 9. CLICK TO EDIT TITLE IN CAPSRESILIENCE BUILD OPTIONS Copper-based resiliency designs To improve Copper only designs the best option is to request that the second connection is placed with a alternate provider TalkTalk enabled exchange TalkTalk network Broadband EFM Exchange backhaul This does provide additional protection for loss of provider-specific infrastructure, backhaul failure and key node failure in Providers Networks Does not protect against loss of power at the exchange or loss of both first mile connections TalkTalk network Alternate provider Exchange backhaul Interconnect
- 10. CLICK TO EDIT TITLE IN CAPSRESILIENCE BUILD OPTIONS Fibre Ethernet-based resiliency designs Fibre is not restricted to local serving exchange and so more design possibilities exist TalkTalk enabled exchange TalkTalk network TalkTalk enabled exchange TalkTalk network Fibre 1 Fibre 2 Exchange backhaul TalkTalk network Option 1 Option 2 TalkTalk enabled exchange
- 11. CLICK TO EDIT TITLE IN CAPSWHAT IS DUCT DIVERSITY? Fibre Ethernet based resiliency designs TalkTalk Enabled Exchange Duct diversity is not normally supported across two different service providers
- 12. CLICK TO EDIT TITLE IN CAPSRESILIENCE BUYING DECISIONS Cost vs Availability Cost £ Availability (ImprovedSLA) 90% 100% Two Fibre Circuits into 2 exchanges with Duct Diversity Two Fibre Circuits into 2 exchanges Fibre Circuit with Copper backup Two Copper Circuits to same exchange Singe Copper Circuit (E.g. ADSL) Use a provider with good technical pre-sales that understands the needs of your business to get the best resiliency design for an appropriate cost.
- 13. CLICK TO EDIT TITLE IN CAPS QUESTIONS?