Total Communications provides comprehensive business communication solutions including voice systems, data networks, carrier services, internet/co-location services and structured cabling. As a single point of contact, they have the resources and experience to connect businesses to the world through cutting-edge technologies and unsurpassed service. They are recognized for excellence in customer satisfaction and have become one of the largest privately-owned telecommunications companies.

1. T H E R E S O U R C E S A N D C A PA B I L I T I E S T O C O N N E C T Y O U T O T H E W O R L D
SINGLE POINT OF CONTACT
For Business Communications
Few communications companies
can offer their customers a
comprehensive platform
that includes everything from
circuit and Internet access
to telephone hardware,
data networks,
network monitoring
and beyond . . .
www.totalcomm.com

2. T O T A L C O M M U N I C A T I O N S : A G L O B A L U N D E R S T A N D I N G O F
THE COMPANY PRODUCTS & SERVICES
VOICE SYSTEMS NETWORK MONITORING
Total Communications is a single source for · VoIP Telephony Systems · Monitor Routers, Switches,
business telephone systems, multiservice · Voice Mail Firewalls, Servers and
· Unified Messaging SNMP-Enabled Devices
voice/data/video networks, carrier services, (voice/e-mail/fax) 24x7
Internet/co-location services and structured · Wireless & Mobility · Monitor Performance Metrics
Solutions · E-mail/Text Notification of
cabling. · Call Recording Problems or Outages
· Automated Call Distribution · View Network Status Online
· Interactive Voice Response · Quarterly Reports
Whether you are a mid-size business or a · Contact/Call Centers · Prompt Issue Resolution
Fortune 500, we have the resources and · Speech Recognition
CARRIER SERVICES
experience to connect your company to the DATA NETWORKS · Interstate, Intrastate,
world. For over 30 years, we’ve focused on · Local & Wide Area International
Networks (LAN & WAN) · Customized Plans
reliable, integrated communication · Network Installation & · Mobility/Cell Phones
solutions for businesses. We’ve become one of Design · High Speed Voice, Video &
· Security with Firewalls & Data Circuits, including:
the largest privately-owned teleconnect Virtual Private Networks · PRI
companies in the nation, offering cutting-edge (VPN) · CentraLink (AT&T)
· Network Infrastructure & · MPLS
technologies, along with unsurpassed service. Management · ATM
· Network Operating · OPT-E-MAN
Systems · Dedicated T1 & T3
Total Communications is the single point of · Wireless LAN (WLAN) · FiOS *
contact for your business communication needs. · Relationships with Leading
MULTISERVICE
Tier 1 and Tier 2 Providers
NETWORKS
· Telecomm Consulting
· Voice, Video & Data
Convergence
MANAGED SERVICES
· Unified Communications · Audio Conferencing
· Quality of Service (QoS) · VoIP Security
· Remote Worker Solutions
· Conferencing/Collaboration
* Ask us about availability in your area
www.totalcomm.com
silver

3. C O M M U N I C A T I O N I N F R A S T R U C T U R E S
THE TOTAL DIFFERENCE
MAINTENANCE & STRUCTURED CABLING TECHNOLOGY PARTNERS
SERVICE PLANS · Infrastructure Design, · AT&T Master Solution Provider
· Total Maintenance Installation & · Cisco Silver Partner
Contracts Maintenance · Cisco WebEx Authorized Partner
· Total Telco Agreements · Fiber Networks · One Communications Business Partner
· Total Platinum Services · Single Mode & Multi · Mitel Platinum Solution Provider
Program Mode Dark Fiber · Paetec Authorized Agent
Networks · Verizon Select Solution Provider
TECHNICAL SUPPORT · Safety Alarm, Energy · Microsoft Registered Partner
· Telephone Adds, Moves & Management & HVAC · MegaPath Master Partner
Changes Cabling · Tandberg Authorized Reseller
· Remote Maintenance · Voice/Video/Data
· Software Patch & Upgrade SPECIALIZATIONS
Infrastructures
Support · Cisco Advanced Unified Communications
· Optional Onsite End-User SECURITY Specialized Partner
Training (Video Monitoring) · Cisco Wireless LAN Specialized Partner
· Network Readiness · Cisco Advanced Security Specialized Partner
Assessment SERVER CO-LOCATION · Cisco Advanced Routing & Switching Specialized
Partner
FINANCING OPTIONS DATA CENTER SERVICES · State of Connecticut Pre-qualified Contractor
· Leasing · Storage Networking
· Data Center Virtualization IN-DEPTH EXPERIENCE
· Off Balance Sheet · 30 Years of Experience in Voice
Financing COLLABORATION · 19 years in Data
· WebEx · 11 Years in IP Communications & Converged
INTERNET SERVICES · Telepresence Voice/Data Networks
· High-Speed Internet · IP Video Conferencing · Installed Base of 60,000+ Voice-Over-IP endpoints
Access (Cisco/Tandberg)
· Dedicated Web Site CUSTOMER SATISFACTION
· Recognized for Customer Satisfaction Excellence by
Hosting
· Filter Security Software Cisco Systems in October 2007
· AT&T: 99.6% Satisfaction Rating in Customer
· Managed E-Mail Service
· AntiSpam, AntiVirus & Surveys
Web Filtering RECOGNITION
· Domain Name Services · Cisco 2006 Vertical Select Partner of the Year -
(DNS) Healthcare
· Mitel 2007 Highest Growth Earner in the Americas
· 3rd Largest Mitel Dealer in the US
· Largest Mitel Dealer on the East Coast
· Top Rated AT&T Solution Provider in the East for
over a Decade & AT&T Solution Provider Champion

4. Corporate Headquarters Demonstration Center Network Operating/Co-Location Center Network Operations/Monitoring Center
RESOURCES, LOCATIONS & AFFILIATES
RESOURCES AFFILIATES
. 5 Divisions · Point to Point Access.com
Telephone Hardware Internet Services
Data Networks www.p2pa.com
Carrier Services
Internet / Co-Location Services
Structured Cabling
. Completely equipped
IP Communication
Demonstration Center
. Secure, 1,000 sq. ft. · Interoptic Systems, Inc.
Network Operating/Co-Location Structured Cabling
www.interopticsystems.com
Center & Network
Operations/Monitoring Center
. 4.5 Million Dollar retail inventory
in parts & equipment
. 35 Certified Technicians /
Engineers
. GPS Equipped Service Vehicles
LOCATIONS . Southern Connecticut
. Corporate Office 680 Boston Post Rd., Unit 2
333 Burnham Street Milford, CT 06460
E. Hartford, CT 06108 203.882.0088
860.282.9999 .
www.totalcomm.com Massachusetts
. 446 Main Street, 1st Floor
Central Connecticut
Worcester, MA 01608
321 Burnham Street
508.799.8899
East Hartford, CT 06108
280 Trumbull Street
Hartford, CT 06103
© Copyright 2007, Total Communications, Inc. All rights reserved. Revised 10/14/10.
TotalCapabilities