2. Agenda
• Why did we commission the research?
• What did it tell us?
• What has been the reaction?
• What do you think?
3. Why Commission the research?
It’s important to know what
customers think
Business We believe ‘Business Grade’ is something
Grade
that is required but not always offered
We want to stand out by
adding value
4. What did it tell us?
Frequency of discussing either weekly, monthly or
quarterly does not seem to be influenced by whether
managed internally or externally or spend
¾ of companies have reviewed their
strategy in the last 12 months
45% feel their competency is "better"
than competitors in their industry
50% of the companies are not currently
Over
using any cloud-based or hosted apps
¼ of companies believe IT /
telecoms has improved their productivity by
over 30% in the last 2 years
17% are using a hosted data centre
6. What do you think?
• Do these questions resonate?
• Do you agree with the results?
• How would you define ‘Business Grade’?
7. Frequency of Discussion at Board Level
100%
Total
90% SMB's
Corporates
80%
70%
60%
50%
40%
28% 27% 28%
30% 24% 25% 25% 24%
21% 23%
16% 18%
20% 13%
10% 12%
10% 6%
0%
Weekly Monthly Quarterly Annually Never
8. Opinion on How Long Existing Infrastructure
is Adequate for
100%
Total
90% SMB's
80% Corporates
70%
60%
50%
40%
37% 36%
40%
28% 29% 30%
30% 24% 23% 26%
20%
10% 4% 5% 2% 5% 6% 4%
0%
Up to 12 months Up to 2 years Up to 5 years Up to 10 years In need of
immediate
attention
9. Incidence of Using Cloud-based / Hosted
Applications
100%
Total
90% SMB's
Corporates
80%
70%
58% 60%
60%
50%
50%
40%
30% 26% 26% 26% 26%
20% 17% 15% 17% 17% 16%
11% 12%
8%
10%
0%
Hosted email Hosted data centre Hosted security Hosted desktop None of these
solutions
10. First Use of Cloud-based / Hosted
Applications
(base=85 total / 60 SMB / 25 Corporate)
100%
Total
90% SMB's
Corporates
80%
70%
60%
50% 44%
42%
36% 38%
40% 35%
32%
30% 24% 26%
23%
20%
10%
0%
In last 12 months In last 2 years In last 5 years
11. Incidence of Using Channels for Business
Purposes
100%
Total
90% SMB's
Corporates
80%
70% 68%
70%
62%
60% 53% 51%
48% 48%
50% 45% 44%
38%
40% 35%
31%
30% 23%
18%
20%
10% 6%
0%
SMS/MMS Social media Video content Instant messaging None of these
/ live chat
12. Applications Available for Staff to Access
Remotely
98%
100% 94%
92% Total
90% 82% SMB's
80% 76% 75%78% 75%
78%
Corporates
72% 72% 70%
68%
70%
60%
60% 55% 54% 55%
50%
47% 48%46%
50%
40% 34%
23%
30% 25%
20%
5%
10% 4% 2%
0%
l
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13. Personally Owned Devices Compatible / Able
to be Integrated
Total
100%
SMB's
90% Corporates
80%
69% 70%
70% 68% 64%
61%60%
60% 52% 52%
51% 50%
50% 46%44%
37% 38%
36%
40%
30% 23% 22%
23%
20% 13%
11%
8%
10% 5% 5% 6%
0%
y
le
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ts
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oo
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et
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nd
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14. Opinion on IT/Telecoms Improving
Productivity for Customers in Last 2
Years
100% Total
90% SMB's
Corporates
80%
70%
60%
50%
40%
28% 26% 25% 28%
30% 23% 22%
16% 19%
20% 14% 14% 14% 16% 16%
10% 8% 10%
10% 6% 5%
0%
0% - under 1-5% 6-10% 11-20% 21-30% 31% +
investment is
hampering
