Network Transformation allows for optimization of Enterprise Networks from an architectural, management and financial perspectives.

1. Accenture & Cisco Business Group
Accenture Network
Transformation
1 1
Copyright © 2010 Accenture. All Rights
Copyright © 2009 Accenture. All Rights Reserved. Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 1
Copyright © 2009 Accenture. All Rights Reserved.

2. The Network Today is Key !
But it’s evolving………………..
Network Evolution
Carrier Transport
In the beginning
• Started as simple Point to Point communications
Voice • Used for data transport
• Specific to computer systems
• New systems usually meant new networks
Data Network
• Network grows with disparate systems & operations
• Voice had it‟s own network
Collaboration
Current Requirements
VDI / Desktop • Any to Any capability for voice and video
• Consolidated network for multiple systems and services
• Cloud Services require a high performance network
Wireless & apps • Converged Voice, Video, and Data
• Holistic management
• Collaboration applications dependent on the network
BYOD
• Build a single network to service and grow for all
capabilities
Copyright © 2012 Accenture All Rights 2
2

3. Network capabilities are at an inflection point where new
approaches powered by cloud technology drive substantial
business benefits
Network capabilities provide businesses opportunities for cost and value plays
Business Imperatives driving the need for Network
Transformation:
 Reduce or eliminate CapEx due to maintaining multiple
communications networks and operations across
multiple countries or business units with non-converged
voice and data networks
Potential Savings from Net-Centricity
 Reduce and control OpEx to support users and maintain Transformation 10-30% operating cost reduction
communications networks
 Increase revenues by aligning communications networks Convergence 10-15% reduced capital
with current and future business needs
 Achieve operational excellence and maximum workforce Expense Mgmt 10-20% operating cost reduction
effectiveness
Centralized Mgmt 30-65% reduced operating costs
 Eliminate risk associated with the use of aging or
unsupported technologies
Contract Consolid. 20-40% reductions available
 Reduce high cost, complex carrier contracts, and high
network support costs
 Address security, regulatory and compliance
requirements; improve customer service
CopyrightRoles for Carriers, Resellers, Integrators, and IT
New
© 2012 Accenture All Rights 3
3

4. What is Network Transformation ?
Current State Future State
(complex) (simplified)
Cloud
Service NOC & Break/Fix Services - Uniform WAN
Peering Points Aggregation Service Support Voice & Call & LAN
Desk Center
2x Europe
Management
Provider A
Provider B
VPN APAC
North America
Security VPN
India
Ex
tra
Partner companies
South America
n
et
Location Jeipur
/P
China
ar
tn
e
MPLS-
rV
Provider C
PN
Chennai Data Location 1
Center
N
e t VP
Internet
Intern
WAN Core – Provider A WAN Core – Provider B
MPLS-
Provider D
PN
MPLS
yV
Location
Ag
e nc WAN
Agencies
Of
fic Location 2
Location e VP
N
N
Data Center
VP
Location
Hosting VPN
ec
ffi
Country
O
Country
Location Data Data
Location Location
Center Center
Location
UCaaS
Location
Location Location 3
Consolidate - Deliver - Run
• Savings • Convergence
• Service • Consolidation
• Solution • Control
4 4

5. Converged Infrastructure Management and
Operations
No more LOCALLY BRILLIANT and GLOBALLY STUPID
CONVERGED VIEW
CONVERGED
Actionable intelligence across
INFRASTRUCTURE & APPS
performance, fault and flow data;
End-to-end application response
organized to deliver the most
time monitoring – tracks, measure
relevant information based on
and analyzes app performance
users role and requirements
across the nw infrastructure
From monitoring to
service assurance
CONVERGED ANALYTICS
Dynamic analysis on huge CONVERGED NETWORK
volumes of disparate data Integrated performance
determines management for nw-based voice
baselines, calculates and video – track, evaluate, and
trends, establishes thresholds report on key metrics
and detects anomalies
5 5

6. Accenture solution: Service Aggregator model
Accenture will act as the Service Aggregator to provide the Bank with the optimal “best of breed” solution to deliver
the target benefits at pace whilst managing the ongoing risks.
Governance
Customer Programme Management & Mission Control
Technology Transformation
Operating Model Transformation
Telecom Expense Management
Service Management
Accenture Network
Legacy Operations Service Managed Service
and Network Introduction (including UCaaS
and CCaaS)
BAU Projects (Network Changes)
Network Architecture, Standards, Compliance, Regulatory
Network Supplier Management
Contract Execution
Contractual Relationship
SLAs Network Carriers
Interdependency agreements, including OLAs
Network Assets – Cisco, Avaya, etc
Network
Customer
Providers 6
6

7. Savings from Transformation and Outsourcing
Transformation
- The multiple existing client networks must be consolidated
- Competition must be used to drive down network costs
- The voice trunks at all client sites must be consolidated using SIP
- The voice network must be converged onto the new WAN
In order to generate
- Telecom Expense Management must be employed
Savings and provide an
infrastructure that will - Vendor sourcing strategy required
enable the clients future
business needs, what is
needed is:
Outsourcing Efficiencies (lower TOTAL cost not UNIT cost)
• It is difficult for organizations to change from within
• Redundant network organizations must be eliminated between
business units
• Affordable services must be defined and delivered
• Off shoring can be used to reduce costs
7

8. ACBG Outsourcing Offers
How we realize the Solution Plan
Network Outsourcing Global Network Services and Operations Center
Voice, data, video, call center, & security network outsourcing including:
• Built on a new converged network implemented by Accenture & Cisco
• Providing IP telephony & unified communications powered by Cisco
UCaaS
• including NOC services providing incident, SLAs, problem,
configuration, performance, & asset management, & carrier
management with charge-back billing, AP & AR, as well as planning &
design
• Providing Level1 (support desk), Level 1.5, 2, and 3 support as needed
by client
Contact Center Outsourcing
•Accenture’s Ready-To-Go contact center services, called CCCI, based on Cisco IPCC plus pre-
packaged applications for workforce management, desktop, etc
•CCaaS - Contact Center based on Cisco Contact Center as a Service with integration of client
applications (no Accenture or client CapEx needed)
•Contact Center BPO—using either of the above call center offers, Accenture will staff & operate a
clients contact center
8

9. Why work with ACBG – the Value Proposition
“One team” of world-class business and technology experts…
Accenture & Cisco Business
Accenture Group Cisco
Industry-specific Faster route to business agility by Advanced and emerging
understanding of how integrating technology with technologies
technology impacts people, business processes Deep network and security
applications and business experience
processes Make IT a strategic asset
Broad portfolio of products,
System integration, Reduce costs, increase revenue solutions and integration
technology consulting, and enable superior customer capabilities
outsourcing
service Unified computing
Proven change management
experience Improve productivity and change
how work gets done
Avoid pitfalls, minimize exposure to
risks and focus on making new
technologies really work for the Fortune 500 Companies
Fortune Global 100 entire organization 85% are Cisco clients
Companies
94% are Accenture clients Accelerate the plan-to-
implementation cycle
9

10. Cisco is addressing infrastructure management
disruption
Server Virtualization, Converging
Network/computing/storage, Cross-domain like VDI
Data Center
Convergence Solutions: UCS, Soft Switch, Virtualization, VXI
Optimizing App Performance, Application-awareness essential,
Quality App Delivery
Distribution Solutions: Borderless Networking, Common Security &
Convergence Performance policies across core/distribution/access, WAN
optimization, Adv Mgmt Technologies (NetFlow, WAAS Flow
Agent)
Converging VoIP, UC
Communications Solutions: UC Gateways and services, UCM
10 10

11. What is UCaaS
Unified Communications as a Service
UCaaS elements: Accenture customizes the
• Centralized call control and solution for the client and
SIP trunks to PSTN to does the client NW
significantly reduce carrier Transformation
costs
• Routers & LAN switches Cisco provides the UC
installed by Accenture product, hosting the
(depending on the readiness of equipment at its data
the clients infrastructure) centers
(purchased or leased by client)
• Rollout of a new MPLS
network for the client by
Accenture (Transformation)
• UCaaS servers for IPT and
UC in the Cisco data center
and priced per subscriber
• IP phones purchased (or UCaaS delivers IP
leased) by the client and
telephony plus Unified
installed by Accenture
Comm capabilities
11
11

12. UCaaS is layered onto The Converged Network
And delivered as a Service from a few data centers
Solution and benefits
• IP voice service provided ―as a service‖
(lower capex) on converged network
(MPLS)
• Centralized call control and SIP trunks to
PSTN to significantly reduce carrier costs
• Reduces risk, speeds rollout.
• Centralized admin, mgmt, and reporting.
• End-to-end QoS
• Unified Communications capability
provided to all users
• Presence
• Extension mobility
• Single number reach—find me and
follow me
• Jabber desktop agent with directory,
click to talk, chat, video, or share
desktop
12
12

13. UCaaS works in the VXI environment
Data Center Cloud
Outsourced or Internal
virtual workspace
Can be added as a Service similar to UcaaS / CCaaS
13 13

14. Contact Center can also be added “as a Service” to
the network - CCaaS
Solution and Benefits
• Call center (CC) services delivered
using converged network
• “as a Service” approach used which
minimizes CapEx
• Easily scalable & provides centralized,
world-wide call center capability
• Can be done in conjunction with call
center transformation, or just to
replace end of life hardware
• Reduce agent count by redirecting
calls between centers to find skilled
agent (ICM)
• Will interface to Centralized
management and reporting
• Enables multi-channel
14
14

15. Benefits of ACBG Transformation & Outsourcing
Item Benefits
CapEx Minimized use of capital, no large upfront investment to adopt UC/CC
solution
Variable vs Fixed Cost voice & call center costs are variable rather than fixed, pay for what
you use
Unified Communications UC can be adopted in a flexible way, opting for phased delivery,
(UC) strategy adoption selecting preferred feature set and adapting as required
Architecture End-to-end customized network architecture protecting business
growth, quality of experience, and minimizing Telecom costs
Transformed Network & Refreshed network with reduced operations costs
Lower Operating Costs
Focus on core business, Accenture is taking care of UC/CC capabilities, network operations
not on Operations and management. No need to maintain skilled IT and Voice teams
Risk control Leverage Accenture delivery capabilities to minimize transformation
risks
15 15

16. We will commit to a Target Run Cost combining the
cost of the „Old‟ and the „New‟ World (A+B=C)
400 Baseline
£m
350
Annual comparison of Actual Run Cost
Target Run Cost to TRC:
300 Commitment
• Credit for under achievement linked
250
to performance
• Gainshare on over achievement,
200
[B] Accenture Ramp Up
150 with majority benefit flowing to Client
[A] Ramp Down
100
50 Gain share on
Total Investment
over achievement
0 = 50%
2009
2010
2010 2011 2011 2012 2012
2014
2013
2015
2014
‘Dead Band’ – no
risk no adjustment
Pain share on
TRC under
achievement =
50% year 1, then
100%
Accenture’s commitment to the TRC is based on the scope, solution, assumptions, and
dependencies as set out in detail in our proposal.
16
16

17. Example:
WAN Transformation

18. Executive Summary
Context
4 Business Units, 69 sites / 4 Data Centers in total
Current Spending
 2.79 mEur/y (includes fully managed circuits and routers from Carriers; does not include
additional WAN Mgmt)
4 Solutions Analyzed
Business Case show level of savings
18

19. Global WAN Migration Acceleration – Scope
The scope of Global WAN Migration Acceleration is to anticipate as early as possible the migration of Global
Sites into the Global NW in order to:
• generate early benefits by reducing current spending
• reduce BUs’ complexity from managing multiple carrier contracts.
Solutions options and business case are included in this feasibility study.
Technology Scope BUs Information and Volumetric
BU1 BU2
• Global WAN Circuits Only
WAN • Global WAN sites not in Total countries : 26 Total countries : 38
Wave 1 or Wave 2 Plan In scope countries : 21 In scope countries : 27
Total sites : 70 Total sites : 174
In scope sites : 25 In scope sites : 41
Data Centers :3 Data Centers :4
LAN and WLAN In scope DCs :2 In scope DCs :2
Total Carriers :2 Total Carriers :2
Internet Access
BU3 BU4
• Not in scope
Voice • Leverage existing Total countries :4 Total countries :3
infrastructure In scope countries :4 In scope countries :3
• Leverage existing Total sites :4 Total sites : 27
Video
management in place today In scope sites :2 In scope sites :2
Data Centers :2 Data Centers :2
Security In scope DCs :0 In scope DCs :0
Total Carriers :2 Total Carriers :1
Local WAN
19

20. Global WAN Migration Acceleration
The Global WAN Migration Acceleration anticipate as early as possible the migration of Global Sites, to get early
benefits.
Existing DCs fully migrated Scope End
today
2012 2013 2014 - 2019
Current
Plan AS-IS CMO Wave 2c Wave 3 Wave 4
Accelerated Global WAN Benefit Full Migration
Plan AS-IS CMO Acceleration Realization
Full Benefits Realization
Illustrative
AS-IS - CMO Global WAN Acceleration Full Global NW Migration
BU1 BU3
BU3&4 W2c DCs Centralized NOC Services
Europe DC Asia DC US DC Data Centers Data Centers Data Centers Data Centers
Europe DC Europe DC
Centralized NOC Services
Office Hosting
BT MPLS Cloud
VZB MPLS Cloud VRF VRF
Global NW
Global NW Core Management VRF
Wave 2 Sites RoW Sites USA Sites Wave 2 Sites RoW Sites
Global NW
Data Center Management
Global NW Hosting VRF Traffic VRF
VRF for VRF for VRF for VRF for AGN MPLS
BU1 BU2 BU3 BU4 Management
Traffic
Europe DC Europe DC Asia DC US DC
All Traffic Global NW
Global NW Office VRF
Europe DC Europe DC Core
BU1 US & Asia Wave 2
Wave 2
Data Centers DCs
VZB MPLS Cloud BT MPLS Cloud BU3 Scoped BU4 Scoped DCs
BU2 US & Asia
Sites Sites BU1 W2c BU2 W2c
BU1 Scoped Data Centers Sites Sites
Sites
BU2 Scoped
Sites
Wave 2 Sites RoW Sites USA Sites UK & Ireland Sites India Sites
BU2 BU4
VZB MPLS VPN VZB MPLS VPN All BU1 Sites All BU2 Sites All BU3 Sites All BU4 Sites 20
BU1 BU2

21. Global WAN Migration Acceleration – CMO Topology
All the 4 BUs are already in MPLS clouds of Carrier2 or Carrier1
BU1 BU3
Europe DC Asia DC US DC
Europe DC Europe DC
BT MPLS Cloud
VZB MPLS Cloud
Wave 2 Sites RoW Sites USA Sites Wave 2 Sites RoW Sites
Europe DC Europe DC Asia DC US DC
Europe DC Europe DC
VZB MPLS Cloud BT MPLS Cloud
Wave 2 Sites RoW Sites USA Sites UK & Ireland Sites India Sites
BU2 BU4
BU No. of Major DCs No. of Global Sites • 4 MPLS VPNs on Verizon and BT MPLS cloud, one for each BU connecting
Global Sites.
BU1 3 70 • More than 5 Service Providers providing services to Business Units.
• Business Units have their own local Data Centers, mainly file servers and e-mail.
BU2 4 174 All other application traffic is centered to major data centers represented in the
diagram.
BU3 2 4 • No IP Harmonization between the networks.
BU4 2 27
21

22. Global WAN Migration Acceleration – Interim Solution
Step 1
Wave 1&2 DCs and are fully migrated as per NW Transformation plan, and keep
connection to Current Mode of Operation. Scoped sites stay on CMO. Wave 2c sites are
not yet migrated.
Centralized NOC Services
Global NW
MPLS
Office Hosting
VRF VRF
Global NW
Management
Global NW Core
VRF
BU1 US & Wave 2 Wave 2 Wave 2
BU2 US & Wave 2
Asia DCs DCs DCs DCs
Asia DCs BU3 Scoped BU4 Scoped
DCs
BU1 W2c BU1 Scoped BU2 W2c BU2 Scoped Sites Sites
Sites Sites Sites Sites
VZB MPLS VPN VZB MPLS VPN BT MPLS VPN BT MPLS VPN
BU1 BU2 BU3 BU4
• 7 of the 11 DCs serving the four BUs are in Wave 1&2, to go live in NW Transformation by Sep 2013. 4 DCs are in
US and Asia, not part of Wave 1&2.
• Traffic between scoped sites and DCs will be still routed in CMO BU clouds.
22

23. Global WAN Migration Acceleration – Interim Solution
Step 2
Scoped sites are migrated into Transformed NW through new VRFs. Will stay on
Intermediate VRFs until Wave 3 & 4.
BU3&4 W2c DCs Centralized NOC Services
Office Hosting
VRF VRF
Global NW
Global NW Core Management VRF
VRF for VRF for VRF for VRF for AGN MPLS
BU1 BU2 BU3 BU4
BU1 US & Asia Wave 2
Wave 2
Data Centers DCs
BU3 Scoped BU4 Scoped DCs
BU2 US & Asia
Sites Sites BU1 W2c BU2 W2c
BU1 Scoped Data Centers Sites Sites
Sites
BU2 Scoped
Sites
VZB MPLS VPN VZB MPLS VPN
BU1 BU2
• US and Asia Data Centers are connected to FMO WAN, while Wave 1&2 DCs are connected to Hosting VRF.
• CMO WAN for BU3&4 is decommissioned. CMO WAN for BU1& BU2 are still active, waiting for W2c full migration.
• Traffic between scoped sites/DCs will be routed locally and stay in new VRF.
• Traffic between transformed DCs and scoped sites will be routed through core in Europe for cross VRF exchange.
• Local BU sites, not directly connected to Global WAN, will keep existing connection to either a global site or a DC for
connection with rest of BU.
23

24. Global WAN Migration Acceleration – Interim Solution
Step 3
BU1 and BU2 Wave 2c sites are migrated into Transformed NW. CMO is decommissioned.
BU1&2 Wave
2 Sites
Wave 2 Centralize NOC Services
Data Centers
Office Hosting
VRF VRF
Global NW
Global NW Core Management VRF
Global WAN
VRF for VRF for VRF for VRF for
BU1 BU2 BU3 BU4 MPLS
BU1 US & Asia
Data Centers
BU3 Scoped BU4 Scoped
BU2 US & Asia
Sites Sites
BU1 Scoped Data Centers
Sites
BU2 Scoped
Sites
• CMO WAN for BU1&2 is decommissioned.
• Traffic between scoped sites/DCs will be routed locally and stay in new VRF.
• Traffic between Transformed sites/DCs and scoped sites will be routed through core in Europe for cross VRF
exchange.
• Local BU sites, not directly connected to Global WAN, will keep existing connection to either a global site or a DC for
connection with rest of BU.
24

25. Global WAN Migration Acceleration – Final Topology
Full Migration of 4 BUs to be Connected to Global NW MPLS
After IP Address Harmonization, Global Sites and Data Centers will be migrated to
Global NW.
Data Centers Data Centers Data Centers Data Centers
Centralized NOC Services
Global NW
Data Center Management
Global NW Hosting VRF Traffic VRF
Management
Traffic
All Traffic Global NW
Global NW Office VRF
Core
All BU1 Sites All BU2 Sites All BU3 Sites All BU4 Sites
For achieving full migration
• IP Harmonization for all devices completed
• Migrate from Interim VRF to Office VRF – Soft Change
• Other Services (LAN, Voice, Hosting & Internet) also to be migrated
• Routing changes and Zone split (Between Hosting, Office and Management) implemented in Global NW
Core – Soft Change
25

26. Global WAN Migration Acceleration
Detailed Road Map
Start +2 months +1 month +5 months +1 month +1 month +1 month +1 month
CIRCUIT DC TRANS- SITE MIGRATION SITE MIGRATION SITE MIGRATION
PREPARATION CIRCUIT DELIVERY
ORDER FORMATION 1ST WAVE 2ND WAVE 3RD WAVE
WAN OPERATIONS
• Get BU sign-off • Prepare • Carrier to prepare physical connections and • Site Survey (BU involvement estimated at 0.5 day/site)
on volumetrics RFP network configuration • Router staging
• Define • Carriers • Transformation and Migration Preparation • Installation and test
requirements interactions • Operational Handover
• WAN Design
• Config & • BU Service Desk (Level 1)
Testing • Centralized NOC (Level 1.5 – 2 – 3)
Preparation • Carrier (Level 3)
Detailed/Optimized Migration Plan per BU depends on:
• BU preparation/maturity to migrate (workshop required with BUs)
Legenda: • circuit lead time per site (Carrier to provide)
Accenture’s responsibility • Financials per BU (available in this report)
Carrier responsibility
BU involvement with SI • other BU specific factors (external to this study scope) 26

27. Global WAN Migration Acceleration
Approach for Transformation, Migration and Operations
Central IT / BU System Integrator Service Provider & 3rd Party
• BU Management
• Provisioning of DC space and DC
• Ordering Equipments &
DC remediation • Circuit Provisioning – Service Provider
Circuits
• Support Transformation • Hardware procurement , Logistics,
• Transformation PMO
Transformation • Data Center Routing Change
• Network Design, Build, Test
Custom Clearance - Local SI
Data Center Circuit Capacity
reduction post migration
• BU Management • Circuit Delivery – Service Provider
• Volumetric • Migration PMO • Circuit related Technical Support for
• Support Migration • Site Design, Build PMO, commissioning – Service Provider
Migration • Provisioning of Site space and Device Configuration • Site Survey & Staging – Accenture
remediation • Cut Over & Migration • Testing & Operation readiness –
• Remote Site Circuit & Hardware • Remote Technical Support Accenture & Service Provider
Disconnection • Cut Over & Migration – Local SI
• 1.5th and 2nd Level support for
Network Management
• 1st Level Service Desk
• Level 3 SME Support
Network Service • Retain support for LAN, Voice, • Circuit Management – Service Provider
• Service Management &
Internet Access and all capabilities • Hardware & Field Support – Local SI
Delivery reporting
not in scope of Global WAN Roll-
• IMACD & Break Fix Co-
out Acceleration
ordination
• Field Support coordination
27

28. Global WAN Migration Acceleration-DC Transformation
Data Center build to enable the Global WAN Site Migration
• Migrate the Data Centers WAN to Global NW MPLS Cloud
• Hardware Transformation to Global NW Standard
Scope • More Resilient and High Availability Hardware and should be Capable to scale up for migration of non scoped sites
and other future needs
• Deploy Dual Cisco ISR & ASR Routers at Data Centers
• Commission Dual Link to Data Centers
• Limit Circuit Capacity to the requirements of sites that are in scope of the study
• Circuit capacity can be increased Scalable to higher level at the time of migration of non scoped sites –
Only Soft Change, no hardware changes and can be executed remotely
Solution • 4 VRFs - one each for each BU, in Global NW MPLS
• IP harmonization for management interfaces
• Extension of all the new 4 VRFs to Centralized NOC through Global NW Core
• Routing changes with in Data Center CMO infrastructure to route the traffic of the migrated site through newly
commissioned WAN at Data Centers
Note • Data Center WAN capacity for CMO can be reduced post the migration of scoped sites.
BU sites Europe North America RoW Total
BU4 2 2
BU1 1 1 1 3
Volume BU3 2 2
BU2 2 1 1 4
Total Sites 7* 2 2 11
* DC in Europe are not in scope because, as part of Wave 1&2 Plan, all of 7 to be migrated 28
before WAN Acceleration

29. Global WAN Migration Acceleration - Site Migration
Global WAN Site Migration
• Migrate remote site WAN to Global NW MPLS
Scope • Hardware Transformation to Global NW Standard
• Hardware to be suitable for additional services needed in the future
• Connect Data Center WAN to Global NW MPLS
• Provision Global NW Standard Hardware at Remote Sites that are in scope
• Provision of adequate bandwidth to Remote Sites
Solution • Partial Move of Traffic, for scoped sites only, at Data Centers
• Cutover from CMO WAN to FMO WAN at Remote Sites
• LAN Management Traffic and Service Desk traffic, if any from remote sites, will be
routed through Global NW MPLS
Note • Remote Site CMO WAN Infrastructure to be disconnected post migration
BU Tier 2 Tier 3 Tier 4 Total
BU4 2 2
BU1 4 4 18 24
Volume BU3 2 2
BU2 1 4 26 41
Total Sites 5 8 48 69
29

30. Global WAN Migration Acceleration - NSD
Global WAN Operation from SI
Current CMO for the WAN Infrastructure Management of the Targeted FMO Infrastructure
BUs Service Desk 1st level BUs Service Desk BUs LAN Support 1st level
Team
Global NW Centralized NOC 1.5th level
BUs LAN Support Team 2nd level 2nd level
(NSD Team)
Carrier Support Team
Global NW from Carrier1 /
Service Provider Supporting 3rd level Carrier2 3rd level
Centralized NOC L3 Hardware and
WAN & Field Support for WAN Team (NSD Team) Maintenance Support
– Accenture
1. 4 individual support desk – One per BU. 1. Current Service Desk & LAN Support will remain in its present way
2. LAN Support team is supporting remote sites and of working
DC LAN 2. Carrier Global NW Centralized NOC will be responsible for Level
3. Majorly it is the service providers supporting WAN, 1.5, 2 and 3rd Level WAN Support
Carrier Support and field support as bundled support 3. (Carrier1 / Carrier2) to provide carrier level support
4. Field team (Accenture) will provide, IMACD and Break Fix Support
30

31. Global WAN Migration Acceleration
2 Solution Models
2 Models analyzed for the Global WAN Migration Acceleration to identify the best
approach to deliver the faster benefits and ROI
Accenture Management Carrier Fully Managed Services
• Carrier to provide Circuits for all sites in scope
• Accenture to provide leased Hardware & • Carrier to provide Circuits & Fully Managed HW
Maintenance Support • Accenture/ Centralized NOC to provide a thin
• Accenture/ Centralized NOC to provide layer of Service Management
Management & Monitoring • Accenture to provide thin layer of Remote
• Accenture to provide Remote Migration Migration services & support
services & support
31

32. Global WAN Migration Acceleration
4 Business Cases
System Integrator Management Carrier Fully Managed Services
• Current spending : €2.79 m • Current spending : € 2.79 m
• OTC Global NW : €1.73 m • OTC Global NW1 : €0.70 m
Carrier1
SI: 1.58 - Carrier1 :0.15 SI:0.49 - Carrier1:0.21
• ARC Global NW : €2.20 m • ARC Global NW : €2.12 m
SI: 0.47 - Carrier1:1.72 SI:0.36 - Carrier1:1.76
• Benefits per Annum : 0.59 m • Benefits per Annum : €0.67 m
1Router may not be Cisco, no buyback allowed, full Global NW
migration to include WAN again. Not included here.
• Current spending : €2.79 m • Current spending : €2.79 m
• OTC Global NW : €1.62 m • OTC Global NW 1 : €0.63 m
Carrier2
SI: 1.58 - Carrier2: 0.04 SI: 0.49 – Carrier2: 0.14
• ARC Global NW : €2.30 m • ARC Global NW : €2.53 m
SI:0.47 - Carrier2: 1.84 SI: 0.30 - Carrier2: 2.23
• Benefits per Annum : €0.49 m • Benefits per Annum : €0.26 m
32

33. Global WAN Migration Acceleration
Business Case for BU (based on Carrier1 with Accenture Mgmt)
The Global WAN Migration Acceleration is able to deliver benefits to 2 BUs with actual offering.
• Current spending : €0.24 m • Current spending : €1.31 m
• OTC Global NW : €0.10 m • OTC Global NW : €0.64 m
BU4 • Global NW spending : €0.18 m BU1 • Global NW spending : €0.83 m
• Benefits per Annum : €0.06 m • Benefits per Annum : €0.49 m
• Current spending : €0.23 m • Current spending : €1.01 m
• OTC Global NW : €0.05 m • OTC Global NW : €0.94 m
BU3 • Global NW spending : €0.21 m BU2 • Global NW spending : €0.98 m
• Benefits per Annum : €0.02 m • Benefits per Annum : €0.03 m
33

34. Global WAN Migration Acceleration
Wires only Model with Multiple Carrier Selection
• Current spending : €2.79 m
• OTC Global NW : €1.68 m
SI: 1.19 - loc SI: 0.39 - Carrier: 0.10
Multiple Carrier Cost with
• ARC Global NW : €1.52 m
Accenture Management
SI: 0.37 - loc SI: 0.06 - Carrier: 1.08
• Benefits per Annum : €1.27 m
• ROI* : 1.3 y
Optimum Carrier Cost: lowest cost per link amongst Carrier1 offer,
Carrier2 offer, Benchmark, and CMO cost.
* ROI measured after migration of all sites (12 months plan)
34

35. Savings VS Carrier Cost
160%
140%
Carrier Cost (% of CMO)
120%
FMO (Carrier2 Circuit Only): 72%
100% CMO
80%
FMO (Carrier1 Circuit Only):
62%
60% Benchmark: 63%
Multiple Carrier Cost1: 53%
40%
Savings 1.27 m/y – ROI2 1.3y
20% Actions to increase Savings:
• Quote Negotiation
0%
• Carrier Selection per link
WAN Migration Acceleration Savings (Eur/y)
1 lowest cost per link amongst Carrier1 offer, Carrier2 offer, Benchmark, and CMO cost
2 ROI measured after migration of all sites (12 months plan) 35