Infogain’s Application Management Services increase the return on application investments and improve IT organization effectiveness freeing IT resources to focus on business priorities.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
ITChamps SAP Application Support and Maintenance services (AMS) is a more flexible way of managing and optimizing SAP business applications for our customers. ITChamps SAP AMS models is designed to assist IT Managers achieve the most cost-effective way to reduce the support and maintenance cost while continually improving and stabilizing the SAP environment. Our SAP AMS services is committed to establish a high performance, quality operation by providing reliable support processes, focused information on services, and flexibility and the ability to recognize trends and adapt quickly to technical and business needs of our customers.
ITChamps support models combines the tradition support models with flexi models of outsourcing as much or as little of their SAP application support as makes sense for their business, and adjusting that balance in step with changing priorities, resources and new opportunities.
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs application development and support services include application design, development, systems integration/consolidation, re-engineering, and implementation of packages.
Application Management and Support - Shared Services Featuring the Pay Per Ti...Jade Global
Today, a variety of IT applications support business processes, giving it a competitive edge. Hence, applications that drive these businesses need to evolve just as rapidly while ensuring uninterrupted service to the customer.
Systems and applications do stabilize over time, but they still need maintenance. However, maintaining support resources and infrastructure can be costly and time consuming. Several models have emerged in the recent past that try and address this challenge, however a majority of them have had little success, frustrating service providers and customers alike and leaving neither of them satisfied.
In this webinar, our Consulting Director, Manoj Machiwal, will talk about how to address these challenges using the Pay per Ticket Model, a phase of new revolution in the AMS industry.
Get the maximum from your application support and maintenance investments and take a look at the future road map of AMS.
Know more, please visit: http://www.jadeglobal.com/
Altnix offers IT infrastructure managed services and remote infrastructure management services (RIMS) for Global customers. Streamline your IT infrastructure management and operations using tools, processes and 24x7 support from Altnix.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
ITChamps SAP Application Support and Maintenance services (AMS) is a more flexible way of managing and optimizing SAP business applications for our customers. ITChamps SAP AMS models is designed to assist IT Managers achieve the most cost-effective way to reduce the support and maintenance cost while continually improving and stabilizing the SAP environment. Our SAP AMS services is committed to establish a high performance, quality operation by providing reliable support processes, focused information on services, and flexibility and the ability to recognize trends and adapt quickly to technical and business needs of our customers.
ITChamps support models combines the tradition support models with flexi models of outsourcing as much or as little of their SAP application support as makes sense for their business, and adjusting that balance in step with changing priorities, resources and new opportunities.
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs application development and support services include application design, development, systems integration/consolidation, re-engineering, and implementation of packages.
Application Management and Support - Shared Services Featuring the Pay Per Ti...Jade Global
Today, a variety of IT applications support business processes, giving it a competitive edge. Hence, applications that drive these businesses need to evolve just as rapidly while ensuring uninterrupted service to the customer.
Systems and applications do stabilize over time, but they still need maintenance. However, maintaining support resources and infrastructure can be costly and time consuming. Several models have emerged in the recent past that try and address this challenge, however a majority of them have had little success, frustrating service providers and customers alike and leaving neither of them satisfied.
In this webinar, our Consulting Director, Manoj Machiwal, will talk about how to address these challenges using the Pay per Ticket Model, a phase of new revolution in the AMS industry.
Get the maximum from your application support and maintenance investments and take a look at the future road map of AMS.
Know more, please visit: http://www.jadeglobal.com/
Altnix offers IT infrastructure managed services and remote infrastructure management services (RIMS) for Global customers. Streamline your IT infrastructure management and operations using tools, processes and 24x7 support from Altnix.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
Our flexible staff augmentation services are outlined to complement organizational objectives. Visit IMCS to fill the ever-evolving on-demand skill gap.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Simplified application management framework created taking information from PMBOK, ITIL, COBIT5, CMMI, ASL and Microsoft compliance. This aims at putting the first steps in place to be able to understand and manage an applications life cycle.
The project was undertaken to try and identify how to reduce risk associated with the applications that the department create, implement and manage. It dovetailed into an audit of the applications that the department use and have implemented in the past 5 years.
We struggled because of too many issues in the live products. They didn't allow project teams to make any forecasts or develop new features without interruptions. In the presentation I share the successful experience how we applied ITIL Problem and Incident Management processes, by talking only the best from them. It allowed to start fixing the problems that existed in our organization more effectively, while organization allowed to use different methodologies for different teams.
Digital Transformation And Enterprise ArchitectureAlan McSweeney
Digital transformation - extending and exposing business processes outside the organisation - by implementing a digital strategy – a statement about the organisation’s digital positioning, operating model, competitors and customer and collaborator needs and behaviour through the delivery of digital solutions defined in a digital architecture – a future state application, data and technology view to achieve digital operating status - is potentially (very) complex.
Digital architecture does not exist in isolation entirely separate from an organisation’s overall enterprise architecture. Digital architecture must exist within the within the wider enterprise architecture context.
Enterprise architecture provides the tools and the approaches to manage the complexity of digital transformation.
The management function that drives digital transformation needs to involve the enterprise architecture function in the design and implementation of digital strategy and organisation, process and policies and the creation of a digital architecture. Management must appreciate the technology focus and the benefits of an enterprise architecture approach.
The early involvement of enterprise architecture increases successes and reduces failures. Management must trust and involve enterprise architecture. The enterprise architecture function must accept and rise to the challenge and deliver. The enterprise architecture function must allow its value to be measured.
This presentation was delivered by Pierre Gleize, head of the Service Management Practice at Orange Business Services, at the ServiceNow Forum on 8 October in Paris. More information on Customized Infrastructure Care is available here: http://oran.ge/19zNUP8
Application Managed Services is becoming a complex umbrella of services – everything related to your application IT landscape is included in a vendor’s service catalog. Yet, we have seen that most clients are dissatisfied with their vendors as they are failing to deliver upon the promise of their Application Managed Services contract.
Are you among those clients who have signed up with a Managed Services vendor and are falling short of the requirements from your business team or from your CIO’s objectives?
Application Managed services, as the name suggests, should encompass an end-to-end service that is provided to your organization, where the goals of both the vendor and the client are aligned, and where there is a joint effort to fill in the gaps that are left undefined in the contract.
Every Managed Service contract is entered with the objectives of lowering the total cost of ownership while improving the quality of the services. However, how this benefit is accrued by your business is left unaddressed in most contracts.
The key questions addressed by this presentation include:
• How can Managed Services Engagement drive Transformation?
• How can automation be applied effectively in order to meet business objectives, not just technology goals?
• How a well-structured approach to defining a Managed Services contract can benefit your business over the long term?
• How effective Governance of a Managed Services contract is as important as defining the contract itself?
If you have been working on defining a managed services contract or facing any of the challenges listed above, do attend our webinar to understand more about Managed Services engagement as well as the frameworks and tools that are used to simplify the journey for your organization.
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
ServiceNow's Senior Product Manager, Mark Bodman, presents IT4IT: Realize a Digital Strategy with ServiceNow.
Access the full presentation recordings for GalaxZ17 here: http://ow.ly/WyBu30cakk0
Future Proofing Your IT Operating Model for DigitalDavid Favelle
Having worked with Operating Model for over 10 years, Dave has new adopted DevOps, IT4IT and Continuous Delivery alongside traditional frameworks. The concept of the value stream is central to the thinking. The presentation was delivered as a Keynote at the Open Group in Amsterdam October 2017 -https://www.youtube.com/watch?v=Y7yH1JJKvqc&t=1969s
Note that Dave and the ValueFlow team deliver Operating Model on the ServiceNow platform.
Architecting Next Generatio IT Operating Models Using IT4IT and SFIASukumar Daniel
A case study of a Transformation Initiative to move a Third Party from Traditional Mechanic Shop Mentality to a Customisation Studio Mentality by causing a paradigm Shift in Ways of Working
Prov International - Our Service-Now ITOM Delivery CapabilitiesSonny Nnamchi (Ph.D)
ProV International , Inc (www.provintl.com) is a global IT solution provider, and a Service-now Business Partner with very strong ITOM services delivery capabilities that can assist your organization meet or exceed your ITOM tools deployment and custom integration needs using our Service-now implementation best practices. Our dedicated IT Operations Management (ITOM) team has the required knowledge (Certifications / Accreditations) and hands-on experience needed to ensure your ITOM projects is delivered successfully. This Presentation attempts to capture some of our capabilities and best practices in this regard.To learn more about how we can help you best deliver and support a new or existing ITOM tools investment, you can contact us at info@provintl.com.
Fast-Track Solution to Transform Your Application Management OperationInfogain
Infogain’s InfoAssess solution covers the first two phases of our application management offering, including assessment and transformation roadmap creation. The assessment covers a wide range of areas like Application Portfolio, Support Model, Processes, Tools, Service Delivery Model, Service Level Framework and Performance Metrics. Because each organization is unique, Infogain creates a tailored assessment approach for your initiative.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
Our flexible staff augmentation services are outlined to complement organizational objectives. Visit IMCS to fill the ever-evolving on-demand skill gap.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Simplified application management framework created taking information from PMBOK, ITIL, COBIT5, CMMI, ASL and Microsoft compliance. This aims at putting the first steps in place to be able to understand and manage an applications life cycle.
The project was undertaken to try and identify how to reduce risk associated with the applications that the department create, implement and manage. It dovetailed into an audit of the applications that the department use and have implemented in the past 5 years.
We struggled because of too many issues in the live products. They didn't allow project teams to make any forecasts or develop new features without interruptions. In the presentation I share the successful experience how we applied ITIL Problem and Incident Management processes, by talking only the best from them. It allowed to start fixing the problems that existed in our organization more effectively, while organization allowed to use different methodologies for different teams.
Digital Transformation And Enterprise ArchitectureAlan McSweeney
Digital transformation - extending and exposing business processes outside the organisation - by implementing a digital strategy – a statement about the organisation’s digital positioning, operating model, competitors and customer and collaborator needs and behaviour through the delivery of digital solutions defined in a digital architecture – a future state application, data and technology view to achieve digital operating status - is potentially (very) complex.
Digital architecture does not exist in isolation entirely separate from an organisation’s overall enterprise architecture. Digital architecture must exist within the within the wider enterprise architecture context.
Enterprise architecture provides the tools and the approaches to manage the complexity of digital transformation.
The management function that drives digital transformation needs to involve the enterprise architecture function in the design and implementation of digital strategy and organisation, process and policies and the creation of a digital architecture. Management must appreciate the technology focus and the benefits of an enterprise architecture approach.
The early involvement of enterprise architecture increases successes and reduces failures. Management must trust and involve enterprise architecture. The enterprise architecture function must accept and rise to the challenge and deliver. The enterprise architecture function must allow its value to be measured.
This presentation was delivered by Pierre Gleize, head of the Service Management Practice at Orange Business Services, at the ServiceNow Forum on 8 October in Paris. More information on Customized Infrastructure Care is available here: http://oran.ge/19zNUP8
Application Managed Services is becoming a complex umbrella of services – everything related to your application IT landscape is included in a vendor’s service catalog. Yet, we have seen that most clients are dissatisfied with their vendors as they are failing to deliver upon the promise of their Application Managed Services contract.
Are you among those clients who have signed up with a Managed Services vendor and are falling short of the requirements from your business team or from your CIO’s objectives?
Application Managed services, as the name suggests, should encompass an end-to-end service that is provided to your organization, where the goals of both the vendor and the client are aligned, and where there is a joint effort to fill in the gaps that are left undefined in the contract.
Every Managed Service contract is entered with the objectives of lowering the total cost of ownership while improving the quality of the services. However, how this benefit is accrued by your business is left unaddressed in most contracts.
The key questions addressed by this presentation include:
• How can Managed Services Engagement drive Transformation?
• How can automation be applied effectively in order to meet business objectives, not just technology goals?
• How a well-structured approach to defining a Managed Services contract can benefit your business over the long term?
• How effective Governance of a Managed Services contract is as important as defining the contract itself?
If you have been working on defining a managed services contract or facing any of the challenges listed above, do attend our webinar to understand more about Managed Services engagement as well as the frameworks and tools that are used to simplify the journey for your organization.
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
ServiceNow's Senior Product Manager, Mark Bodman, presents IT4IT: Realize a Digital Strategy with ServiceNow.
Access the full presentation recordings for GalaxZ17 here: http://ow.ly/WyBu30cakk0
Future Proofing Your IT Operating Model for DigitalDavid Favelle
Having worked with Operating Model for over 10 years, Dave has new adopted DevOps, IT4IT and Continuous Delivery alongside traditional frameworks. The concept of the value stream is central to the thinking. The presentation was delivered as a Keynote at the Open Group in Amsterdam October 2017 -https://www.youtube.com/watch?v=Y7yH1JJKvqc&t=1969s
Note that Dave and the ValueFlow team deliver Operating Model on the ServiceNow platform.
Architecting Next Generatio IT Operating Models Using IT4IT and SFIASukumar Daniel
A case study of a Transformation Initiative to move a Third Party from Traditional Mechanic Shop Mentality to a Customisation Studio Mentality by causing a paradigm Shift in Ways of Working
Prov International - Our Service-Now ITOM Delivery CapabilitiesSonny Nnamchi (Ph.D)
ProV International , Inc (www.provintl.com) is a global IT solution provider, and a Service-now Business Partner with very strong ITOM services delivery capabilities that can assist your organization meet or exceed your ITOM tools deployment and custom integration needs using our Service-now implementation best practices. Our dedicated IT Operations Management (ITOM) team has the required knowledge (Certifications / Accreditations) and hands-on experience needed to ensure your ITOM projects is delivered successfully. This Presentation attempts to capture some of our capabilities and best practices in this regard.To learn more about how we can help you best deliver and support a new or existing ITOM tools investment, you can contact us at info@provintl.com.
Fast-Track Solution to Transform Your Application Management OperationInfogain
Infogain’s InfoAssess solution covers the first two phases of our application management offering, including assessment and transformation roadmap creation. The assessment covers a wide range of areas like Application Portfolio, Support Model, Processes, Tools, Service Delivery Model, Service Level Framework and Performance Metrics. Because each organization is unique, Infogain creates a tailored assessment approach for your initiative.
ServiceNow® IT Service Management (ITSM) provides a modern service management solution in the cloud. ServiceNow’s system of action allows you to consolidate tools, transform the way you deliver services, and improve the customer experience.
The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. They can use
ServiceNow as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems,
create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
How Can Your Organization Benefit From Application Modernization_.pdfAnil
Application modernization refers to the process of updating or transforming legacy software applications to make them more contemporary, efficient, and aligned with current business needs and technology trends. Adopting application modernization can bring several benefits to an organization
Observability is the most important capability needed to manage the development, deployment, and operation of modern systems.
These slides—based on the webinar with EMA Research and LightStep--explore the importance of observability and how to address this capability for complex systems.
Control Your Practice, and Your Future. The lifecycle of information technology is a complex journey. ALN has an established team who stays up-to-date with the latest government regulations surrounding healthcare IT. See how ALN can help you navigate this new path every step of the way.
Future of Software Analysis & Measurement_CASTCAST
Read this informative presentation with contributions from experts on the Future of Software Analysis and Measurement: Dan Galorath, President & CEO of Galorath Inc and Bill Curtis, SVP & Chief Scientist, CAST will have an engaging discussion moderated by David Herron, VP, Knowledge Solution Services, David Consulting Group. These industry veterans will how SAM tools coupled with estimate models can impact organizational performance through increased ROI, customer satisfaction and business value.
To view the webinar, visit http://www.castsoftware.com/news-events/event/future-of-SAM?gad=ss
- Application Performance Management (APM) solutions manage the performance, capacity and availability of dynamic applications from the Cloud or a traditional data center.
- APM aims to diagnose application performance issues to ensure that an expected level of service is maintained.
- As part of this monitoring, two specific sets of parameters are closely tracked.
- The first being performance metrics that define end user experience for an application, the second being metrics for computational resources used by the application for a specific load.
- APM solutions not only monitor and analyze logs but also diagnose problems and assist in pro-active performance management.
- APM is most commonly used for web applications where its components can also be individually monitored to pinpoint reasons for possible delays in the system.
- Neev has partnered with APM solutions like AppDynamics and Splunk to offer them to our customers.
Business Application Support and Automation for a Government OrganizationAspire Systems
The client had a complex IT application and infrastructure environment. And they were burdened with a lack of transparency on application state and performance issues that impacted the overall efficiency of IT operations and also resulted in high enterprise application support costs. They needed a better way to manage maintenance and support for virtually all mission-critical infrastructure components- including various applications and their functionalities, systems and services.
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1. Application Management Services Overview
Increased Return on Application Investments
through Proactive Support
Infogain’s Application Management Services (AMS) increase the return on application
investments and improve IT organization effectiveness, freeing IT resources to focus on business
priorities. Beginning with an assessment of your needs, AMS delivers support throughout the
application lifecycle including application and DBA support, application maintenance, and
systems monitoring. Infogain’s unique, engagement-long proactive support model significantly
reduces the number of problems reported by clients and produces sustained improvements in
user experience.
BUSINESS DRIVERS Application Management Services
l Customer experience
l Application Support includes functional integration, DBA and technical support services
l Lower TCO
l Global coverage
designed to meet your specific needs. Infogain’s global support team handles multi-channel
l Compliance/regulatory requests and provides around-the-clock coverage. Application Support delivers a full range of
requirements metrics, backed by well-defined Service Level Agreements.
l Go-to-market timelines
l Proactive Monitoring is the best way to fix a problem – by preventing it from occurring in the
first place. This service monitors your applications and databases. Monitoring will also detect
system errors and performance anomalies before they develop into serious problems.
l Application Maintenance ensures that applications are running on the most effective
application software versions. This service manages bug fixes, minor enhancements,
WHY INFOGAIN?
Guaranteed Service Levels (SLAs): and patch releases including periodic planned releases. Infogain oversees a joint change
Jointly agreed upon SLAs and management request process with your team, minimizing problems and inconvenience to
risk / reward model with built in your users.
productivity increases.
l Application Optimization improves application efficiency and removes gaps between
Resource flexibility: Rapid access application functionality and business processes. Infogain will enhance and tune your
to a broad pool of resources with applications to optimize performance. Your business benefits from improved process
easy ramp up and ramp down. automation and increased value.