The document discusses Computer Troubleshooters, an Ireland-based IT support franchise network. It provides local IT support services while leveraging the strength of a global franchise network. Some key services discussed include managed IT services, hosted cloud solutions, Office 365, VoIP telephony, internet security, data backup, troubleshooting and repairs. The network aims to deliver reliable IT support solutions to local businesses through its professional franchise partners.

1. Local service - Global strength
The Ireland IT support franchise network
Ask about our
FREE IT
assessmentBUSINESS
SOLUTIONS
part of the Computer Troubleshooters Franchise
Solutions Catalogue

2. These are some of the great providers
we use to deliver our excellent service
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3. BUSINESS
SOLUTIONS
For any of our services
call your Local
Computer Troubleshooter
today.
CT Business Solutions simply provide you
with one proactive source for managing all
of your business technology.
CT BUSINESS SOLUTIONS
Managed Service Solutions Page 4 and 5
Hosted Cloud Solutions Page 6
Office 365 Page 7
VoIP Hosted Telephony Solutions Page 8
Internet Security Solutions Page 9
Data Backup and Disaster Recovery Page 10
Troubleshooting and Repair Page 11
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4. Is your business technology reliable? What really
happens when your technology lets you down?
MANAGED SERVICE
SOLUTIONS
How much staff time is wasted dealing with slow computers or
system crashes?
..... and if your system crashes how do you recover your data?
If your business can’t run without technology then you need to
consider proactive managed services.
Managed Services can include:
• 24/7 monitoring works to keep your systems running smoothly. Reducing
technology downtime, problem prevention instead of problem rectification
• Higher staff productivity with less time wasted on computer problems
• Individually tailored to suit the needs and requirements of your business
• Predictable expenses for easy budgeting with one fixed monthly fee
• Single point of contact for all IT and technology issues
• Peace of mind allowing you to work on your business while we look after your IT
AND we will respond quickly if emergencies do arise.
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5. What does Managed Services really mean?
MANAGED SERVICE
SOLUTIONS
Maintenance
Automated Real-Time Monitoring and Alerting 24/7
Automated preventative maintenance
Security
Security software and licences included
Microsoft patch management
Anti-virus software update management
Firewall management
Backup management
Support
Remote support as needed
On-site support as needed
Priority support for remote and on-site services
Additional service discount for any work outside the contract
Administration
IT reviews with Account Manager
Comprehensive performance reports
Managed computer and software inventory
Complete site audit including documentation
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Ask about
our
30 day
FREE trial
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6. • Hosted mailboxes can give you emails synchronised on all your devices
wherever you are in the world. This can also include your calendar and tasks,
and with a professional email address
• Hosted email archiving stores historic emails for backup or regulatory purposes
• Hosted virtual servers give you all the benefits of having your own server with
none of the headaches associated with managing your own hardware
• Hosted virtual desktop allows access from anywhere, any device, anytime
• File sharing and collaboration tools allows you to collaborate with colleagues
and suppliers on the same project with as many staff as necessary and have
an audit trail of changes
• Private cloud solution - a dedicated resource in the cloud without losing the
protection or security a traditional on-premise solutions provides
We can provide a full assessment and plan for migrating your IT
systems to a hosted cloud based platform, saving you on hardware
investment costs and maintenance, all for a flat monthly fee.
Cloud computing is very flexible and when
combined with Office 365 can allow you and your
staff to work anywhere.
HOSTED CLOUD
SOLUTIONS
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7. With Microsoft Office 365 you can get work
done virtually anywhere.
OFFICE 365
Always up-to-date - never buy a new version of office again.
• Use Office on your smartphone and tablet.
• Save to the cloud for backup and
anywhere access.
Fully installed Office applications
Word, Excel, Powerpoint, Outlook, Publisher
and Onenote on up to 5 PCs or Macs
Office on tablets and phones, full and installed
on Up to 5 tablets and 5 mobiles
Online versions of office including Word, Excel
and Powerpoint
File sharing and storage up to 1TB storage/user
Business-class email, calendar and contacts
with a 50GB mailbox
Unlimited online meetings, IM and HD Video
Conferencing including Skype for business app
Yammer to help employees collaborate across
departments, locations and business apps
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Office 365
Business
Office 365
Business
Essentials
Office 365
Business
Premium
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8. Would your business benefit from a phone service that delivers affordable,
incredibly advanced, business phone services over your landline or internet
connection without having to purchase or change your existing equipment?
• Significant call savings on Eir, Vodafone and other carriers
• Keep your existing telephone numbers
• Call recording – easily record and save all telephone calls
• All Calls and Lines plus 1800, 1850, 1890, 0818 and any national Area Call
numbers (e.g.: Get a local Dublin number for your business)
• Remote workers and offices just an extension away
• Call queueing, time of day routing and full call statistics
• Bespoke Intelligent Voice Routing such as
press 1 for sales, 2 for service etc.
• Flexible service plans to suit your needs
Enjoy big business phone features
for a fraction of the cost.
Our Virtual Office solution is a complete business
phone system that delivers affordable, advanced
business phone services.
VoIP, TELEPHONY
AND CALL SOLUTIONS
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9. When businesses are so reliant on technology an IT Security system is essential.
As well as protection against viruses, malware and spyware a good security system
can help filter content to prevent improper use.
• Firewalls - either a hardware or internet based firewall is the first line of
defence for your network
• Spam control - capture and destroy unsolicited email before it reaches your
device
• Anti virus and anti malware - essential for protection against viruses, spyware
and malware
• Content filtering - block internet site types or the time they can be accessed
and apply restrictions as needed
• Mobile security - anti virus, password protection and anti theft with tracking
can protect your mobile/tablet devices with the added ability to wipe your data
remotely if the mobile is lost or stolen
• Virtual Private Networks (VPN) - allow secure access to your network from
any location
Internet security protection.
INTERNET SECURITY
SOLUTIONS
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10. Backup is an essential part of any business -
our IT experts can advise you what is best for
your business.
DATA BACKUP AND
DISASTER RECOVERY
• On-site scheduled backup - data backup to a local storage device at
scheduled intervals
• Online scheduled backup - data backup to off premise storage device
• Real-time recovery backup - continuous incremental image replication to a
local backup disaster recovery (BDR) device
• Server backup - simultaneously backup users to a local windows server
• Cloud backup - all backup images and files are securely transmitted to remote
servers located in secure EU data centres for maximum safety
• On-site virtual server - in case of a server failure, our on-site virtual server
can be remotely configured to assume the functions of a dead machine in less
than one hour
We also can help with recovery of data and systems if the unthinkable happens
utilising our disaster recovery systems, some of which can have you (and your
staff) back up and running within minutes of a major failure.
• Data and system recovery - Where data backup and recovery have been
successful
• Data recovery - when physical damage has occurred or when traditional
methods are unable to recover data we call in the specialists. The physical
device is shipped to a laboratory for examination
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11. Keeping your business in business is our business.
TROUBLESHOOTING
AND REPAIR
• Troubleshooting - Networks, operating systems and applications
• Remote access diagnostics - Many technology issues can be diagnosed and
rectified using our remote support capability
• New equipment - Advice, sales and installation
• Hardware - Installations, setups, repairs, routine maintenance and tune-ups
• Networks - Design, installation, support and maintenance
• Email and internet - setup, assistance and spam protection
• Onsite services
• Expert IT advice and consulting
The list is endless – talk to one of our technicians
about any of your technology and IT needs.
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12. The Ireland IT support franchise network
Local service - Global strength