Kari Bush has over 17 years of experience in data and client delivery roles. She has a B.A. in Business/Marketing from the University of Arkansas Little Rock and has held positions at TransCore and Acxiom Corporation supporting major clients in industries such as paper goods, media, and financial services. Her technical skills include SQL, Oracle, Microsoft Office, and in-house analytics tools. She also owned a successful children's consignment franchise for two years.

1. Kari D. Bush
1450 Byron Drive
501 269-0725
kari.bush7@gmail.com
QUALIFICATIONS
Over 17 years of experience as a Data and Client Delivery professional and Successful Business Owner.
Professional traits include strong multi-tasking abilities by supporting multiple clients and outstanding
relationships with clients and internal teams to develop great lasting working relationships.
TECHNICAL SKILLS
UNIX/ SQL/Oracle/TOAD/FTP
Microsoft Word, Excel, Outlook, Power Point
Encryption
Server Base Fulfillment Tool (SBF) (In-house Acxiom Tool)
Analytic Tools - Engage & Rapidus (In-house Acxiom Tools)
Unica IBM tool
Tracking Tool GVP
EDUCATION
University of Arkansas Little Rock
B.A., Business / Marketing
EMPLOYMENT
TransCore
May 2014-Present
Customer Support Analyst
- Responsible for supporting major customers in the Paper Goods Industry
- Tracking shipments, consulting, analyzing, working with the 7 Class 1 Railroads
and short line railroads
- Creating Customer reporting and performing uploads of data into IntelliTrans’ tracking system
- Proficient in the IntelliTrans’ tracking system tool.
- Multi-tasking between accounts to give exceptional Customer Service.
- Collaborates with vendors, account managers, helpdesk, and other customer support specialists to
investigate and resolve customer issues.
Acxiom Corporation
August 19, 1996-Feb 27, 2014
Associate Decision Support Analyst
June 2013-Feb 2014
-Consulting the Client on every aspect of a Marketing Database Marketing
-Setup Email and Mobile Campaigns using the IBM innovative Marketing tool Unica
-Create Campaign Request Forms, specify detailed information about Campaigns.
-Collaborate internally and externally with Client about Marketing Strategies
- Discuss and review Campaigns performance and Strategies for enhance performance.
Client Delivery Analyst - Level 4 Advanced
Dec 2003-June 2013
- Exceptional Client Account Support for Multiple Clients
- Customer ON Site Training for processes for New Implementations
- Work extensively with Developers, Data Architects, and Project Managers.
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2. - Contribute to others by educating, consulting, and mentoring/knowledge sharing
- Solely responsible for the backend Solution for 2 Media Industry marketing Databases
- Create, Implement, and Test Enhancement Requests
- Provide support and consultation in data, analysis, and interpretation to clients
- Troubleshoot issues
- Train new and existing users on system and best practices
- Multitasking – supporting multiple clients/users
Client Delivery Specialist – Level 3 Accomplished
Apr 1998-Dec 20o3
- Responsible for implementing Quality Assurance Procedure (QAP) for a financial client
- Help to build a Marketing Application Reporting Database (used for Analysis Only)
- Wrote and Tested specs to develop processes
- Help automate entire process to run more efficiently
- Responsible for implementing QAP for team
- Train new associates on processes
Data Administrator - Level
Aug 1996 - Apr 1998
- led an Adhoc team of 9 associates
- worked independently on revenue projects
- wrote and tested specs to develop processes
Rhea Lana Franchise Owner
May 2008-2010
- Held a very successful Children’s Consignment Event twice a year in the Texarkana Area
- Marketed the event using Radio, Print Ad, Flyers, Car Magnets, Billboard and
Banners
- Promoted the Event to local Businesses and organizations
- Maintained a Rhea Lana website for Texarkana
- Lead a great Team of Volunteers and supporters to motivate and inspire
Training
-Create and Administrate training via Web-Ex and meetings to Clients
- Mentor associates on processes and procedures
- Primary Trainer - Customer Training ON Site with Client
April 1991-Aug 1996
Boatman’s Bank
- Responsible for opening New Accounts
- Provided support and consultation to customers
CERTIFICATIONS
Level 4 Client Delivery Analyst
Associate of the Month June 1999
Excellence Award 1999, 2003, 2008
Recognition Award 2008 – Helped to increased profitability by 40+ and increased client satisfaction to 100%
Exceptional Customer Service Award 2012
ORGANIZATIONS
Pi Beta Phi Alumni member
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3. ACTIVITIES
Mentoring in Public Schools (EXCEL) mentor 2000-2003
Race for the Cure participant 2001-2004
Junior Achievement Class Room Instructor 2006-2012
Captain Junior Achievement fundraising (Led Team Online Auction) 2005-2010
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