Rhonna Sriram is seeking a strategic role where she can apply her 8 years of experience in operations, sales, and customer support in the banking and technology sectors. She holds an MBA specializing in HR and marketing from Bharathiar University. Her experience includes roles as a personal banker, team leader, business coordinator, telemarketing executive, and counselor. She is skilled in English, Hindi, and Tamil and aims to deepen customer relationships and cross-sell products through excellent customer service and attention to detail.

1. RESUME
Rhonna Sriram
No: 95, Sowripalayam road,
Puliakulam, Coimbatore-45
Mobile: 98434 75000
Email: rhonnasriram@gmail.com
Objective: My vision is to emerge as the most strategic person with aspiration aligned with the company’s
objectives by extending my expertise dynamic strategic skills and Business concepts.
Qualification Summary:
Administrator of Skills
• Eight years experience in Operations, sales and support in Banking Sector, Fortune 1000 company and
small company establishes, constantly growing profits.
• Middle level role and handled group on accounting for unveiling the ventures i.e. in a procedure of
supporting sales technology to superior organization.
• Skilled in English, Hindi & Tamil.
• MBA (HR & Marketing), Bharathiar University.
Work History:
Jan 2011 – Till Date : Personal Banker – Retail Branch Banking
HDFC BANK LTD, Coimbatore.
• Processing Core Banking customer's request within the stipulated TAT's.
• Authorisation of teller transactions cash/non-cash(RTGS & NEFT) and FOREX.
• Resolution of customer queries/complaints and customer service to ensure walk in customers issues
• Managing Operations like CASA a/c opening, Fixed Deposit, Lockers.
• Deepening & enhancing relationship of relationship with existing customers who walk-in, through cross
sell of all products and services and increase Retention of existing portfolio.
• Maintenance of KYC, Re-KYC and AML compliance records
• Branch Operations and Audit Compliance
• Profiling and investment advising and provide Financial products to meet customers' needs
• Sourcing prospect customer of assets products- Jewel, Auto, Home, Personal loans and credit card
• IRDA certified
June 2009 – Nov 2009 : Team leader
Integra Global Solutions, Coimbatore.
• Manage accounting and reporting functions for the international clients.
• Handle diversified Accounts Payable/Receivable and expense control procedures including bank and
account reconciliation, cash receipts, billings, invoicing, purchase order/inventory verification and
preparation of daily bank deposits.
• Perform thorough credit analyses, research financial histories, and review account status as a prerequisite
• Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies.
• Negotiate and enforce collections to expedite the clearance on delinquent accounts.
• Qualify new accounts, authorizing product purchases and extending/increasing lines of credit
• Handled a team of 7 staffs in distributing and implementing the client work assigned daily, weekly and
monthly.

2. • Exceptional organizational and time management skills with attention to detail.
Jan 2008 to May 2009: Business Coordinator (South Zone)
SIFY Technologies (Paramount Services Pvt Ldt,) Coimbatore.
• Promoting sales for the product SIFYePort Xpress (KIOSK), business to consumer (B2C) and business to
business B2B.
• Highly-motivated, dedicated, and ambitious professional with a broad background in coordinating projects,
planning events, promoting business services, and ensuring a high level of customer satisfaction.
• Exceptional organizational and time management skills with attention to detail.
• Handled training, advanced sales, boosting productivity from existing team through correlation marketing,
product endorsement and advertising.
• Handled a group 7 full-time staff in South Zone in implementation of marketing movements for promoting
more than 20 national business clients, and more consumers.
• Handled the marketing association's main Channel partner relationship.
• Managed MIS (Management Information Systems) and arrangement recruitments, plans for payroll
deduction, and incentives along with performance for employees at the branch half yearly and annually .
Jan 2006 - July 2007: Tele marketing Executive promoted to sales Coordinator
Primus Telecommunications Inc/ VSNL internet services limited, Coimbatore.
• Built marketing strategies for the venture-backed established leads with online promotional and Telephonic
presentation helped both to business to consumer and business to business markets.
• Documenting marketing proposals and pricing timetables for dedicated internet service (Lease line and
Wireless connections) and VoIP (Voice over internet protocol) different products along with invoices.
• Promoting in companies for business products & services to identified and prospective clients.
• Administered staff in progress of sales optimization & marketing efficiency plan at the branch in
implementation of marketing movement in indentifying more national business clients.
• Evaluated many opportunity, business to business B2B by studying the market to overwhelming the
competitors and taken care of CRM for existing clients.
• Built up new MIS (Management Information Systems) and arrangement recruitments, also with Appraisal
process for employees at the branch half yearly and annually.
April 2005 – Nov 2005: Counselor
ICFAI university., CPAD, Coimbatore
• Promoted sales by Counseling Students for Education at ICFAI university, Hyderabad their different
streams of courses.
• Recognized and handled the marketing association's main business partner relationship.
• Handling internal accounts.
Education Details:
* Bharathiyar University - Masters in Business Administration, June 2009- Specialization in HR and Marketing.
* Nirmala College For women, (Bharathiyar University) - Bachelor of Computer Applications, April 2004
I here declare that all details furnished above are true to the best of my knowledge.
Place: Coimbatore Signature
Date:

3. Rhonna Sriram