Biksha Kholiya is seeking an administrative position focusing on client relationship and customer service. She has over 8 years of experience in administrative and operations roles in diverse business environments. She is skilled in client relationship management, team handling, coordination, and multitasking. Her most recent role was as a Key Account Manager at Social Central Media Solutions, where her responsibilities included client servicing, coordinating with clients and execution teams, and business development activities.

1. BIKSHA KHOLIYA
B-no2, B-Wing, 702, Neelkanth Nagar, B.P.Cross. Road, Mulund (West),
Mumbai - 400 080
Mobile: - +91 9702437616, E - Mail Id: biksha2214@yahoo.co.in
CAREER OBJECTIVE
Seeking an administrative position focusing on client relationship/customer service & operations. To succeed
in a stimulatingand challengingenvironmentthat will provideme with advancement opportunities .
Profile
 Around 8+ years of administrative / Operations experience performing client servicing and operations
in diversebusiness environments cateringto various requirements.
 A highly organized and friendly professional, able to establish long term, positive relationships with
clients,co-workers and outside resources.
 Skilled in working independently, Individual contribution, and as an enthusiasticteamplayer.
 Experience in largeaccountmanagement in oil and gas sector likePetronas, KOC, Astad, Oxy etc.
KEY SKILLS
 Analytical & common sense approach to a given task along with proven negotiation and presentation
skills.
 Smart working, productive, ambitious & confident in dealingwith people.
 Ability to build rapportwith clients with different backgrounds.
 Good oral and written communication proficiency with admirablesocial skills.
 Highly flexible and adaptable performer with performance and productivity improvement, and ability
to perform in stressful situations
 Problem Solving,Self-Starter and decision makingalongwith willingnessto learn & explore.
 Excellent clientrelationship management skills.
 Strong team handlingand instructingskills alongwith excellentcoordination skills
 Ability to work with clientdriven deadlines and deliveringprojects on time.
 Multitasking,Self – Motivated, data confidentiality handlingskills.
 Strong organizational and time-management skills
Special Projects Handled
Handling onsite& offsiterecruitment campaigns in foreign location or home country on regular basis.

2. Professional Experience
Organization
Social Central Media Solutions PvtLtd (Digital Marketingcompany)
Designation
Key Account Manager
Duration Year 2016 ( May) – Till Date
Responsibilities
Handlecorporate accounts.
Conduct clientservicing.
Coordinatingand playingthe roleof a SPOC.
Present to clients on services offered by Social Central.
Clientmining.
Be up to date with the latesttrends in the industry and strategize how to achieveclient satisfaction.
Analysis of the current business scenario and strategizingtheBusiness development activities.
Creativity in terms of how to build relations with existingclients.
Coordination with the execution team and the clients.
Organization Sofomation Energy Pvt Ltd (RecruitingConsultancy)
Designation AssistantManager - Key Accounts
Duration Year 2013 ( Aug) – Year 2016 (April) (2 Years & 8 months)
Responsibilities
1. AssistingKey accounts manager with clientservicing,requirements, invoicing.
2. Generating business fromexistingclients.
3. Managingexistingclientrelationships.
4. Organizingand handlingtheentire interview event onsiteand offsite.
5. MaintainingMIS for the clientdatabase
6. Uploading sourced and relevant resume in client’s E recruitment system for their review
and evaluation.
7. Handlingthe whole event operations.
8. Aligningwith financeteam on vendor payments and final closureof each project.
9. Primary pointof contact between clientand internal staff.
10. End to End Coordination with the shortlisted candidate from their interview till
onboarding.
11. Arranginglogisticsfor the candidates and coordinatingwith the travel team.
12. Preparingcandidates selection,standby & rejection listfor client’s further reference.
13. Maintainingthedatabaseof the candidates for future requirements
14. Strategy and Planning,supervisingcampaigns,maintainingMIS.
Organization Team One Technologies Pvt. Ltd. (IT Firm)
Designation Executive Assistantto Directors (2 Directors)
Duration Year 2012 (Jan) to 2013 (June) (1 Year & 6 Months)
Responsibilities
1. Handlingall their payments,Bank Transactions.
2. Looking after documentations, handling import documentation and process of
shipment.
3. Attending their callsand makingschedules as per their meetings.
4. Assisting & lookingafter administration of the company.
5. Handlingall thejobs executed and given by the directors.

3. Organization Shemaroo Ent. & Media Pvt. Ltd. (Media Company)
Designation ClientServicing& Operations Executive
Duration Year 2008 (June)– 2010 (April) (1 Year & 11 Months)
Responsibilities
1. Verification of the documents.
2. Maintainingcommunication between clients & the company.
3. Focal pointof Coordination for clients and Studio back office.
4. Maintenance of records.
5. Coordinatingfor Payment with clientand Account Staff as well with reporting to HOD.
6. Coordinating with clients for the movies and material stock.
7. Allocating the Job to Co-staff.
8. SigningAuthority of Inwards & Outwards.
9. MakingQuotations,Letters, HandlingCouriers.
Organization Aviva Life Insurance(InsuranceCompany)
Designation Financial PlanningAdvisor
Duration Year 2006 to 2008 (1.5 Years)
Responsibilities
1. Tele-callingand makingcold calls.
2. Going on field for making hot deals and sales of insurance.
3. MaintainingtheCustomer Relationship.
4. Collection of Documents
ACADEMIC QUALIFICATION (Starting from the recent)
Year Institution’s Name Board/University Degree Performance
2006 Mumbai University Mumbai University B.Com 1st Class
2002 Somaiya College Maharashtra Board H.S.C. 1st Class
2000 Mulund High School Maharashtra Board S.S.C. 70%
PERSONAL DETAILS
Date of Birth: 22nd January,1986
Hobbies: Dancing,Makingnew Friends and interactingwith people, and listening to Music.
Marital Status: Married