1. RESUME
MUSKAN THAKUR
NirmalaBhawan, Gali no. - 8, H.no. -1260
Adarsh Nagar behind Parwati Dharmshala,
Ghookna More, Ghaziabad
E-Mail:- muskan.chirag@rediffmail.com Mobile no. - 9873956659
Objectives & Summary Of Professional:
Hard working management who seeks a position in corporate world.
I am enthusiastic our work having inquiring mind, eagle eye for working details, quick &
accurate decision taker. Strong inclination to utilize and develop my skills in any atmosphere. I
am self-motivated, self- starter to adopt the proper work.
Educational Qualification:
 M.A.(Eco) passed From C.C.S. University.
 B.B.A. Passed From Asian Institute Of Management & Technology.
 Intermediate passed with 2nd Division From Sushila Girls Inter College Ghaziabad
(U.P. Board)
 High School Passed with 2nd Division From M.B. Girls Inter College Ghaziabad
(U.P. Board)
Professional Qualification:
 Diploma in one year Computer Course (Advanced Diploma in Software Technology) from
NCC Career Academy Lohia Nagar Ghaziabad.
Work Experience:
1. One year Experience as a Personal Secretary in Ganesh
Hospital Nehru nagar Ghaziabad.
JOB RESPONSIBILITY:-
 Handling the day to day administrative functions.
 Data feeding in computer.
 Ready to patients reports
 Fixing the Appointments to the patients & other Hospitals.
 Ready to payment reports
 Comparison graph of all RMS
 Ready to month end reports for review meeting

2. 2. Two Year Experience as a Personal Assistant in Standard Charted Bank (D.S.T.)
Karol Bag New Delhi
JOB RESPONSIBILITY:-
 Handling the all office work.
 Data feeding in computer.
 Handling the all calls.
 Fixing the Appointments to the customers.
 To response for all emails
 To Ticket Booking.
3. Five year experience as a Customer care Manager (Sales) in Regent Auto links (P) Ltd
(Maruti Authorized Dealers) from Meerut road industrial area, GZB. (September 2004
to Dec2009)
JOB RESPONSIBILITY:-
 Handling all the Customer care work like, full fill all the data & maintain in computer
(DMS).
 To provide backend resolution to the customers & to provide same day resolution to the
queries and complaints.
 Monitoring the SSI score by tracking the PSF calling, IFC & taking corrective
/preventive actions to improve sales satisfaction
 Training the entire sales team on process and understanding & importance of SSI.
 Focusing on delivery process to ensure the customer is happy at the final touch.
 Interact with customers on the floor and take feedback to know areas of improvement.
 Converting the dissatisfied customers into satisfied ones and relationship building with
satisfied customers.
 Closure of all sales complaints within 24 hrs. Of opening complaints.
 Ensure that all customer interaction area in the Dealership / Showroom is in perfect order
so as to ensure an excellent customer experience.
 To share and resolve all issues in the Dealership related to sales satisfaction in Review
meeting with seniors
4. Two Yrs experience as a Customer care Manager in Shiva Motors (1stJun. 2010 to 8th
May2012) from Meerut road industrial area, GZB
JOB RESPONSIBILITY:-
 Handling all the Customer care work like, full fill all the data & maintain in computer
(Auto serve, GM Distribution & GM Training).
 Monitoring the PDSS score by tracking the PSF calling, VDC& taking corrective
/preventive actions to improve sales satisfaction
 To provide backend resolution to the customers & to provide same day resolution to the
queries and complaints.

3.  Audit for customer care dept. sales & handling the customer care dept. sales of all
branches.
 Supervising the RSO Calling done by CRE (Maintaining the RSO calling report for all
branches)
 Training the entire sales team on WBT (Web base Training) & IBT (Instructor Base
Training)
 Supervising the Quality calling done by CRE ( Maintaining the Quality calling report)
 Handling the Quality Calling & reporting to MD
 Focusing on delivery process to ensure the customer is happy at the final touch.
 Interact with customers on the floor and take feedback to know areas of improvement.
 Converting the dissatisfied customers into satisfied ones and relationship building with
satisfied customers.
 Closure of all sales complaints within 48 hrs. Of opening complaints.
5. At present working as a Customer care Manager in Vipul Motors (P) Ltd (Maruti
Authorized Dealers) from Noida sec.- 63. (December 2012 to till now)
JOB RESPONSIBILITY:-
 Handling all the Customer care work like, full fill all the data & maintain in computer
(DMS).
 To provide backend resolution to the customers & to provide same day resolution to the
queries and complaints.
 Monitoring the SSI score by tracking the PSF calling, IFC & taking corrective
/preventive actions to improve sales satisfaction
 Focusing on delivery process to ensure the customer is happy at the final touch.
 Interact with customers on the floor and take feedback to know areas of improvement.
 Converting the dissatisfied customers into satisfied ones and relationship building with
satisfied customers.
 Closure of all sales complaints within 0 days of opening complaints.
 Ensure that all customer interaction area in the Dealership / Showroom is in perfect order
so as to ensure an excellent customer experience.
 To share and resolve all issues in the Dealership related to sales satisfaction in Review
 Meeting with seniors and taking a corrective action.
Co-Curricular & Awards:
 Won Prize in the dance competition in 1990.
 Won Prize for Speech Competition in 1997.
 Secured 1st position with special certificate & Gold Medal in the Social Service held
in 1998
 Secured 1st position with special certificate & Gold Medal in the Social Service held
in 1999.

4. Extra Curriculum Activities:
Done Beautician Course, Soft toys making course, Boutique Course, Dancing & Singing
Course.
Personal Profile:
Date of Birth : 12th June 1984
Husband’s Name : Mr. Anil Kumar Thakur
Nationality : Indian
Sex : Female
Marital Status : Married
Language Known : Hindi & English
Key Strength : Capable Of facing challenges, Confident & Hard-Working
Hobbies : Listening music, Doing Computer Work, Reading Books &
Magazines, Net surfing & Meeting People.
Current Salary : 25,000/- (Per Month)
Date:
Place: Muskan
(MUSKAN THAKUR)