This document summarizes a presentation about how QAD, a cloud ERP provider, uses AppNeta to monitor the performance of their applications deployed across cloud providers. The presentation discusses how AppNeta provides end-to-end visibility from users to applications to networks. It describes QAD's environment and challenges in ensuring good performance. With AppNeta, QAD can measure performance SLAs, investigate issues more easily, and demonstrate application quality, which is important when delivering software in the cloud. The presentation concludes with next steps around further integrating monitoring into QAD's processes.

1. Stories from the Front Line
Measuring Web App Performance Into and
Across Cloud Providers:

2. Agenda
• Introductions
• About AppNeta
• Monitoring cloud performance at QAD
• Q&A

3. Say Hello!
Damian Roskill
Chief Marketing Officer
AppNeta
droskill@appneta.com
Alexander Verharen
Program Manager, R&D
QAD
ayv@qad.com

4. About AppNeta
APM for the apps you develop, the business-critical apps you use and the
networks that deliver them
100%
SaaS platform
100B+
daily metrics
100+
countries
500+
direct customers

5. End user experience drives
business
The Big Picture

6. Apps are deployed in cloudy and containerized ways
Apps rely on other apps (APIs)
Mobile-based app users driving record levels of back-end load
The result: Increasing complexity, lower visibility
The Big Picture

7. How AppNeta Solves The Problem
The only application performance platform that provides complete visibility from the
end-user through the network to the web application code

8. How AppNeta Solves The Problem
The only application performance platform that provides complete visibility from the
end-user through the network to the web application code

9. How AppNeta Solves The Problem
The only application performance platform that provides complete visibility from the
end-user through the network to the web application code

10. How does APM for IT Ops work?
TruPath™ - Overview
Designed to actively and continuously monitor the key metrics
that impact the application delivery
Gives IT Ops teams the in-depth visibility to ensure successful app
delivery to end users
Only vendor with patented path technology to provide
performance monitoring over any TCP/IP network (LAN, WAN,
WLAN, SD-WAN, etc.) using ICMP (Layer 3) or UDP (Layer 4)
TruPath is a unique and patented technology that provides active,
continuous and low overhead real-time network performance for every
hop in the network path.

11. APM for All
Unite your teams with one platform for monitoring every web
application and the networks that support them

12. AppNeta Performance Manager
Code-level app
performance
monitoring
TraceView
Synthetic
transaction
monitoring
AppView
Network health
monitoring
PathView
Application-aware
traffic analysis
FlowView

13. About QAD
• Leading cloud ERP provider, focusing on
manufacturing companies in industrial,
automotive, medical and consumer
products.
• QAD is global in software development as
well as presence and delivery.
• For QAD customers, automating and
controlling manufacturing processes
requires very reliable application
performance.

14. The QAD Environment
• The QAD Product Center (QPC),
consists of virtual machines made
available on demand through a self-
service portal. Users are employees,
partners and customers.
• An environment consists of a Linux VM
with QAD software, demo data and a
Windows VM to provide a virtual
desktop experience.

15. QAD’s Problem
• QAD is moving to deploy software in the cloud, away
from on-premise or local installs
• Users demand great experience
• Experience is hard to investigate in real time
• Problems can show up anywhere in the infrastructure
or on the client/ISP end

16. ● Needed tool to provide professional assessments to
sales staff about the quality of their connection
whether they are at home, visiting a prospect, etc.
● AppNeta deployed in QAD data center, monitoring all
relevant network paths
● AppNeta deployed in major development offices
as virtual or physical appliances, monitoring
performance of QAD self-service portal
○ Measurements: Performance SLA and Apdex
QAD’s Solution

17. The Result

18. Rejected
Cloud Decisions
How does performance play into the decision to move applications to
the cloud?

19. QAD’s New User Experience
The “Channel Islands” Initiative
• Define the user experience
• Ensure a future-proof foundation
• Prove experience throughout the
development and deployment
lifecycle

20. QAD’s Next Steps
• Monitor the performance of the QAD application
for every instance deployed
• Integrate monitoring with DevOps experience
• Extend capability to QAD’s cloud customers

21. Summary
• Being able to demonstrate application performance
satisfaction SLAs is expected, key when delivering in
the cloud
• Network and application performance monitoring
eliminates a significant amount of root cause analysis
time
• AppNeta ties into QAD’s processes, so problems can be
prevented and better decisions can be made

22. Q&A

23. Special Offer for Webinar Attendees
An extended one month trial offer of
our APM for IT Ops product suite

24. Thank you