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How words (and actions) online
affect brands
• The customary code of polite behavior in society or
   among members of a particular profession or group.




Etiquette +                       = Netiquette
• “Netiquette” by
  Virginia Shea
• © 2004
• No authoritative guide
  on Social Media
• October 2011




                 Rule 7: Don’t respond to
                 flame bait.
• March 2012
"Jason Russell was
unfortunately hospitalized
yesterday suffering from
exhaustion, dehydration and
malnutrition," the statement said.
"He is now receiving medical
care and is focused on getting
better. The past two weeks have
taken a severe emotional toll on
all of us, Jason especially, and
that toll manifested itself in an    Rule 3: Lurk before you leap?
unfortunate incident yesterday.“     (or… how to unwittingly create content)

                     -Ben Keesey
           Invisible Children Inc.
• 2006 – March 2012
“Ms. Michelle Leqve, airline
hostess for Delta airlines, finds
pushing a member of an
endangered species toward
extinction not to be a
problem.”

                  -Linda Camac
                    Change.org
                                    Rule ???: Sometimes
                                    s*** happens that is out
                                    of your control.
Marketing’s Biggest
Social Media Blunders of 2011
• Collective intelligence is a shared or group intelligence
  that emerges from collaboration
• Any social media site has the potential to produce
  collective intelligence
Any algorithm based
tool that learns from
human behavior
• Crowdsourcing is a distributed problem-solving and
  production process that involves outsourcing tasks to a
  network of people, also known as the crowd.
• Tapping into collective intelligence




    Jeff Howe on Crowdsourcing

    http://youtu.be/F0-UtNg3ots
“Our incredible fans come up with some great flavors.
Cherry Garcia, Chunky Monkey, Chubby Hubby? Ever
hear of those? Yep, all from our fans.”
             - Sean Greenwood, Public Relations, B&J
Which
photo do
you like
 better?
• http://vimeo.com/12962316
1. White Castle Slider
2. California Burger
1. Nice Woody
2. Angry Woody
1. That Twilight Guy
2. A Real Vampire

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Netiquette and Collective Intelligence

  • 1. How words (and actions) online affect brands
  • 2. • The customary code of polite behavior in society or among members of a particular profession or group. Etiquette + = Netiquette
  • 3. • “Netiquette” by Virginia Shea • © 2004 • No authoritative guide on Social Media
  • 4. • October 2011 Rule 7: Don’t respond to flame bait.
  • 5. • March 2012 "Jason Russell was unfortunately hospitalized yesterday suffering from exhaustion, dehydration and malnutrition," the statement said. "He is now receiving medical care and is focused on getting better. The past two weeks have taken a severe emotional toll on all of us, Jason especially, and that toll manifested itself in an Rule 3: Lurk before you leap? unfortunate incident yesterday.“ (or… how to unwittingly create content) -Ben Keesey Invisible Children Inc.
  • 6. • 2006 – March 2012 “Ms. Michelle Leqve, airline hostess for Delta airlines, finds pushing a member of an endangered species toward extinction not to be a problem.” -Linda Camac Change.org Rule ???: Sometimes s*** happens that is out of your control.
  • 8. • Collective intelligence is a shared or group intelligence that emerges from collaboration • Any social media site has the potential to produce collective intelligence
  • 9. Any algorithm based tool that learns from human behavior
  • 10. • Crowdsourcing is a distributed problem-solving and production process that involves outsourcing tasks to a network of people, also known as the crowd. • Tapping into collective intelligence Jeff Howe on Crowdsourcing http://youtu.be/F0-UtNg3ots
  • 11. “Our incredible fans come up with some great flavors. Cherry Garcia, Chunky Monkey, Chubby Hubby? Ever hear of those? Yep, all from our fans.” - Sean Greenwood, Public Relations, B&J
  • 14. 1. White Castle Slider 2. California Burger
  • 15. 1. Nice Woody 2. Angry Woody
  • 16. 1. That Twilight Guy 2. A Real Vampire