Netiquette, or internet etiquette, provides guidelines for effective email communication. Following netiquette rules helps ensure messages are professional, efficient, and protect the sender and company from legal issues. The subject line is the most important part of an email, as it determines whether a recipient opens the message. Effective subject lines are specific, descriptive, and concise to attract readers' attention in 25-35 characters. Creative subject lines can also increase open rates when contacting unfamiliar recipients.