The document summarizes India's National e-Governance Plan (NeGP) which aims to make government services accessible to citizens through common service centers. Key points include: - NeGP aims to deliver services efficiently and transparently through centralized initiatives and decentralized implementation across states and departments. - It involves developing core infrastructure like State Wide Area Networks, State Data Centers and over 100,000 Common Service Centers. - 27 Mission Mode Projects are being implemented in areas like land records, transport and municipalities to computerize services. - Capacity building efforts include training over 2 million government officials on e-governance.

1. Note – This presentation has been created based on numerous presentations delivered by Shri R. Chandrasekhar ( I.A.S) Secretary IT and Shri Shankar Aggarwal ( I.A.S), Joint Secretary DIT , on NeGP

2. Challenges of Governance in India 1.2 billion people 600,000+ villages, 70% population rural Multi-ethnic, Multi-religious, Multi-lingual Society Multi-party, Multi-tiered democracy 35 States & UTs; 240,000 + Local Bodies

3. India Growth Story - ICT Accelerating GDP growth @ ~8% Rapidly growing IT/Services sector Explosive telecom growth: Over 500 million telecom subscribers 60 million internet users; 6.98 million broadband subscribers Still sharp economic and social divide remains

4. NeGP Vision “ Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man”

5. Strategy to realize the vision Centralized Initiative, Decentralized Implementation Focus on Services & Service levels Ownership and Central Role of Line Ministries / State Governments Processes of Business Process Reengineering, Change Management & Project Management to be followed Support and Facilitation Role of Department of Information Technology and Department of Personnel and Administrative Reforms Emphasis on Public Private Partnerships

6. NeGP Implementation Responsibility of Central Government Departments in NeGP Implementation DIT RESPONSIBILITY DIT - DAR & PG RESPONSIBILITY Core Policies Core Infrastructure (SWAN, CSCs , SDC ) Support Infrastructure Technical Assistance R&D HRD & Training Awareness & Assessment Organization Structures

7. Components of NeGP Implementation Framework e-Infrastructure Web Enabled Delivery of Public Services Capacity Building, Awareness, Communication Standards, Quality and Security

8. Implementation Framework Apex Body ( Headed by PM) National e-Governance Advisory Board ( Headed by Minister) Apex Committee ( Headed by Cab Secy) DIT NISG NeGD NIC State Governments Line Ministries

9. Core Infrastructure Common Service Centres (CSCs) 100,000+ CSCs for 600,000+ villages State Wide Area Networks (SWANs) 2Mbps secured intra-network up to Block level State Data Centers (SDCs) For hosting State-level e-Governance Applications and Data

10. State Portals, SSDG & e-Forms State Portal Repository of Government Information and services Enables citizens to download & submit forms electronically State Service Delivery Gateway (SSDG) Enables routing of messages based on standards Routing of forms to a particular office of a Department E Forms Facilitates standardized, interoperable format For electronic service delivery This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen

11. NeGP Service Delivery Strategy State Portal Internet .. Call Centers Govt. Departments at various levels SHQ Collector’s Office Tehsil / Taluks Registration Transport Revenue Municipalities State Districts Blocks Taluks SSDG SWAN Unique Application ID Authentication Message Routing Guaranteed Delivery Transaction Log Timestamping Acknowledgement Status Tracking …

12. People Infrastructure Capacity Building Scheme for States To create capacities in States for project management & implementation By tapping government & private sector talent Train & sensitise employees To undertake change management To orient project implementation towards service delivery

13. e-Delivery of Services 27 Mission Mode Projects (MMPs) Implemented in PPP Framework MMPs based on the following principle: Ownership – Services , Services level & implementation Independent assessment of outcomes by IIIrd Party

14. Mission Mode Projects (MMPs) Central (9) Income Tax Central Excise Passports/Visa Immigration MCA 21 National ID / UID Pensions e-Office Banking (Industry ) Insurance (Industry) State (11) Agriculture Land Records 1 Land Records - NLRMP Transport Treasuries Commercial Taxes Gram Panchayats Municipalities Police - CCTNS Employment Exchange e-District Integrated (7) e-Biz EDI India Portal CSC NSDG e-Courts e-Procurement

15. 4 Conceptualization Stage Output: Core Scope Document Major Governance Objectives, Services, Service Levels, Stakeholder identification and Consultation are major activities of this stage 3 2 1 PROJECT STAGES OF MMPs Design and Development Stage Output: DPR and Scheme Approval Identify parameters for process modification, technology choice, conduct pilots, define milestones, timelines etc. Implementation Stage Output: Implementation at sites Develop & implement Rollout Plan for the project Post Implementation Stage: Output: Delivery of services, service levels All MMPs do not follow this sequence

18. Common Services Centers 1,00,000+ CSCs across 6,00,000+ villages Enable G2C & B2C services Scheme approved in Sept’06 Implementation on a PPP model Common Service Centres – PC’s equipped with Internet Connection, operated by a Local youth – Guided Access

19. CSC rolled out - 59676 Implementation underway - 27 States (50,610 CSCs) ≥ 75% (8) 50% - 75% (8) Jammu Kashmir Himachal Pradesh Punjab Haryana Uttar Pradesh Rajasthan Uttaranchal Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa Chattisgarh West Bengal J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Puducherry TN WB BiH JHD Uttarakhand UP MP Maharashtra AP Orissa ASM NG L MNP MZR MGH TRIPURA 20% - 50% (8 ) Fresh RFP to be issued (1) ≤ 20% (3) SCA Selected (2) Chandigarh Goa CSC- Status

20. Implementation Framework

21. Enabling Transformation Platform for fundamental transformation of the ways in which development challenges would be met in rural India E-Government Agriculture Social Inclusion Tele-medicine Education Entertainment

23. SWAN implemented Implementation at Advance stage Himachal Pradesh Punjab Haryana Uttar Pradesh Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa West Bengal Jharkhand J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Pondicherry TN WB Bihar JHD Uttarakhand UP MP Maharashtra AP Orissa Assam NGL MNP MZR MGH TRIPURA CHD Implementation in Progress Bid Process Initiated RFP/ BoM under preparation/revision Opted Out from SWAN Scheme Delhi Goa Lakshadweep SWAN STATUS

24. SDC Status 6 July - Aug ‘10 Sep - Oct ‘10 3 Himachal Pradesh Punjab Haryana Uttar Pradesh Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa West Bengal Jharkhand J&K HP Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Pondicherry TN WB BiH JHD Uttarakhand UP MP Maharashtra AP Orissa ASSAM NGL MNP MIZORAM MGH TRIPURA 6 2 Nov – Dec‘10 DPR yet to be received Goa Daman & Diu Dadra Lakshadweep Andaman SDC - Go Live Delhi 2 Opted Out 9 Jan - Feb ‘11 7 Mar-Apr ‘11 Punjab Haryana Chandigargh

26. e-District Objectives Target high volume services at District level Undertake backend process re-engineering to e-enable the delivery of these services through CSCs Examples of services : Issue of Certificates, Application for Pensions, Revenue Court related, Government Dues and Recoveries , Ration Card , Grievance redressal

27. Status of e-District Pilot projects are being implemented in 14 States (37 districts) covering a population base of 110 million (appx.) Out of these 14, the Pilot projects have been successfully launched in 3 states – UP, Assam and Tamil Nadu Average number of citizen transactions/ month/ district are 20,000 National rollout of this MMP at a cost of USD 600 million (appx.) planned for 2010-12

29. Impact Assessment of Various e-Governance Projects Independent assessment of all projects through Empanelled agencies Findings of assessment Number of trips to Government offices significantly reduced by 1-2 trips Waiting time at offices reduced in the range 20-40% Land Records Project – Significant reduction in bribery Direct cost savings to the citizens in the range Rs.60-110/- (per transaction) Citizens show overwhelming preference for computerized systems

30. Capacity Building US 70 Mn $ allocated for Capacity Building for NeGP implementation Scheme provides an institutional framework for augementation of capacity at both National and State level State eMission Teams to be established with professional resources to support States at program level Appraisal and Coordination Handholding of Line Departments Ensure interoperability and adherence to Standards

31. Capacity Building Contd. DIT actively interacts with States for setting up of SeMTs & PeMTs and to develop HR guidelines/ policies 3 sources for HR : (i) Deputation, (ii) hiring on Contract from open market and (iii) Consulting Agencies (personnel + task basis) States may initiate process of selection of candidates for (i) & (iii) Capacity Building Management Cell at DIT coordinating action on (ii) Support to State Administrative Training Instritutes Training / Orientation of Stakeholders

32. Capacity Building Scheme Contd. Trainings & Sensitisation Leadership Meets for Political Leaders Orientation & Sensitization trainings for Policy Makers CIO / CTO trainings for Project Leaders Change Management / BPR trainings for Government officials eGPx course for long term Capacity Building National E Governance Conference Round Table Conferences with State Governments

33. State eGov Council (CM) State Apex Committee (CS) Departmental Committee SeMT DIT DeMT State eGov Council (CM) State Apex Committee (CS) Departmental SeMT State DIT PeMT Program Management Project Management Committee Departmental PeMT Institutional Framework State Government

34. Standards, Quality and Security National Policy on Open Standards Localization and Language Technology Standards Encouragement to Open source technology Quality Assurance & Conformance Network and Information Security

35. Challenges in Implementation of NeGP Accelerating the implementation of MMPs Involving the State Governments proactively in delivery of G2C services Positioning of Professional resources in State & Central Government critical for success of NeGP projects Operationalzing of National e-Governance Division (NeGD)

36. Budget Estimates NeGP 2009-10 S.No Name of the Schemes Budget Estimates (Rs. In crores) Allocation (Rs. In crores) 1. State Wide Area Network (SWAN) 93.00 + 93.00 (ACA) 55.00 2. State Data Centres (SDCs) 112.00+130.00 (ACA) 65.00 3. Common Service Centres (CSCs) 306.00 +312.00 (ACA) 180.00 (18.00) 4. E-Districts 335.00+107.00(ACA) 164.54 5. E-Bharat ( World Bank) 98.00 98.00 6. Capacity Building 93.00+30.00 (ACA) 55.00 7. Others 84.00 82.46 (25.00) Total 1121.00+669.00 (ACA) 700.00 (43.00)

37. Proposed Break-up ( Rs. In Crore) Grants in Aid : 487.00 NE : 70.00 Ext. Aid : 100.00 Other Charges : 43.00 Total : 700.00

38. Other Programmes (Rs. In crores) S. No. Name of Schemes Budget Estimates Allocation 1. Horizontal Transfer 02.50 01.20 2. HRD+ New initiatives in e-Gov 24.50 14.00 3. Unique ID (UID) 03.00 01.70 4. PMU including MLAsia 06.00 17.62 ( 03.70) 5. Assessment 04.00 (04.00) 6. Standards for e-Gov (NIC/STQC) 01.50 01.50 7. India Portal Nil 04.64 8. NSDG 04.00 04.00 9. Open Technology Centre (OTC) 04.00 04.00 10. NRCFOSS – Setting up of BOSS support centres 07.50 07.50 11. R&D in e-Gov 05.00 03.00 12. Awareness and Communication 15.00 (14.50) 13. CEG 05.00 (02.80) 14. UNDP supported ICTD Project 02.00 02.00 Total 84.00 82.46