The Common Service Centres (CSC) scheme in Himachal Pradesh aims to take government services to citizens' doorsteps through setting up 3,366 ICT-enabled access points, with one CSC per gram panchayat. The state has been divided into three divisions for implementation. CSCs will provide both government and private services. Service providers will be selected through a bidding process and will be eligible for revenue support from the government, with no offset from fees collected. CSCs will be branded as 'Gram Sugam'.

1. Common Service Centres (CSCs) Scheme in Himachal Pradesh TAKING GOVERNMENT TO CITIZENS DOORSTEPS

2. PRESENTATION OUTLINE CSC Concept Stakeholders & Implementation Framework CSC Scheme Framework in Himachal Pradesh

3. CSC Concept

4. CSCs - NATIONAL E-GOVERNANCE PLAN NeGP envisions “web-enabled Anytime, Anywhere access” to information and services in rural India, through three infrastructure pillars State Wide Area Network National Data Bank/ State Data Centres Common Service Centres (CSC) CSC is the front-end delivery points for Government, private and social sector services to rural citizens of India

5. CSC is more than just service delivery points Positioned as a Change Agent Promote rural entrepreneurship Build rural capacities and livelihoods Enable community participation CSC requires interaction and coordination between no. of stakeholders PPP model proposed to ensure effective implementation COMMON SERVICES CENTERS

6. COMMON SERVICES CENTERS CSC Scheme provides a framework to enable setting up of 100,000+ ICT enabled access points across rural India Targeting all the 638,000+ villages 1 CSC for a catchment of 6000 - 7000 citizens Managed by trained manpower Equipped with state of the art technology Supported by Government of India/ State Govt

7. Three essential resources necessary for rural development viz., Information, Infrastructure and Services Access to information, with relevant infrastructure, end-to-end services allow rural population to enhance their quality of life By enabling access to a large number of e-gov services like, education, health, credit, etc. CSCs offer a solid foundation for economic prosperity of rural India Low Income Lack of Info/ Knowledge/ Goods/ Services Lack of Income Generating Opportunities Lack of Skills Poverty THE CSC SCHEME: ELEVATING RURAL INDIA

8. THE SERVICE MODEL The power of the CSC would lie in its focus on content customization and multi-lingual delivery of End-to-End Services E-Government Services Market Linkages Education, Healthcare, Agricultural Extension, etc Entertainment Save Costs Quality of Life Social Development Create Income Opportunities Value-adds Save Costs Create Income Opportunities Data Collection, Rural BPOs etc

9. ENABLING TRANSFORMATION CSCs would be the platform for fundamental transformation of the ways in which development challenges would be met in rural India E-Government Agriculture Social Inclusion Tele-medicine Education Entertainment

10. THE CSC IMPACT Closer links between Government & Citizens Higher administrative efficiency & reduced red tape Cost-effective access to Government Services Structured system to manage issues of health, education, etc. Timely delivery of critical Information & Services Over 400,000 new employment opportunities in rural India CSC

11. Stakeholders & Implementation Framework

12. Central Ministries and Departments State Government Agencies SCAs VLEs Rural Citizen State Governments SDAs DIT NLSA IT Services & Content Providers Private Service Providers THE STAKEHOLDERS DIT FRAMEWORK

13. SPV DIT NLSA (IL&FS) HIMACHAL PRADESH STATE GOVERNMENT State Designated Agency (SITEG) SCA VLE IMPLEMENTATION FRAMEWORK : A SNAPSHOT

14. Provide Policy & Regulatory support Coalesce Central & State support for the CSC Scheme Undertake necessary approvals at the Central and State level for smooth implementation of the CSC Scheme Provide necessary support for delivering e-Government Services Facilitate infrastructure support through SWANs ROLES: DIT, GOI

15. Set up a High Level Committee for overseeing implementation of the CSC Scheme including selection of SCAs Driver for policy, regulatory and other relevant changes Service provider for e-Government services , Infrastructure and other support to SDA/SCA Decide on Integration of CSCs with existing physical/digital infrastructure: Government Agencies/ Departments / Schools, GPs/PHC and Post Offices (in consultation with GOI). Decide on Integration with schemes in Education, Health, etc ROLES: STATE GOVERNMENT

16. Must be an agency controlled by State Govt: Facilitate e-readiness of the State Facilitate integration of the existing ICT enabled and other Government Schemes into the CSC Scheme. Provide policy, regulatory and other support at State level Help identify CSC locations Coordinate and facilitate interactions with various State Government Departments Select SCA under the guidance of the High Level Committee Facilitate training, capacity building awareness campaigns Facilitate the SWAN interface ROLES: STATE DESIGNATED AGENCY (SDA)

17. Provide program management support to DIT for rolling out CSC Scheme Program Management: Provide right strategy, framework and guidance to all stakeholders for effectively managing the Scheme across the country Monitoring of the Program: To enable DIT to review its progress and to take appropriate timely corrective measures Assistance to States/SDA: In development of RFP, managing the bid process, finalizing the Service Level Agreement ROLES: NLSA (IL&FS)

18. SCA is Prime Driver of CSC implementation in a PPP mode Success or failure of Scheme depends on quality of the SCA SCAs are expected to come from diverse segments: Corporates, PSUs, SMEs, Training Institutes, NGOs , SHGs, Co-operatives etc. SCA would be supported by NLSA and SDA SCA to identify applications and services, harness SWAN SCA to identify, select and train VLEs, establish the CSC, supply, aggregate and update content Selection of SCAs should be undertaken with care & appropriate support from NLSA & DIT as required ROLES: SERVICE CENTRE AGENCY (SCA)

19. VLEs entrepreneurial ability critical for viability & profitability of CSC Should have some financial strength entrepreneurial ability, social commitment & respect within the community VLE would need to : - Market Services of CSCs Skill upgradation Undertake Local level publicity Coordinate with local players Draw the local community to enable sustained viability ROLES: VILLAGE LEVEL ENTREPRENEUR (VLE)

20. SPV is to be set up during the initial implementation phase: Will be created as part of CSC framework in-perpetuity SPV would: Lay down operating & financial discipline within CSC system Provide a framework for collaborative decision making Catalyze content aggregation on an on-going basis Build a common “Identity” like a common logo, etc. ROLES : NATIONAL LEVEL SPECIAL PURPOSE VEHICLE (SPV)

21. CSC Scheme Framework in Himachal Pradesh

22. NUMBER OF CSCs Total Number of CSCs to be set up in Himachal Pradesh: 3366 1 CSC would be set up per Gram Panchayat (3243 Gram Panchayats) The location of 123 CSCs would be finalized at the time of actual implementation

23. CSC DIVISIONS For implementation purpose the state has been divided into 3 divisions. ( Total 3366 CSCs): Shimla Division Shimla, Solan, Kinnaur, Sirmaur Number of Rural CSCs: 956 Kangra Division Kangra, Chamba, Una Number of Rural CSCs: 1296 Mandi Division Mandi, Bilaspur, Hamirpur, Kullu, Lahaul Spiti Number of Rural CSCs: 1114

24. CSC SPECIFICATIONS 256 Kbps broadband connectivity Connectivity Government would not provide any capital subsidy. SCA would make the entire capital and recurring investment and would own and manage the CSCs Government would provide revenue support to be determined as per the bidding process. CSC ownership and Management All Lokmitra kiosks in Hamirpur to be integrated i-CoSC/Sugam centers would not be subsumed by the SCA, however it will be used as backend for providing Sugam based services through CSCs Integration of existing kiosks Criterion Rural CSCs

25. NATURE OF SERVICES Both G2C and B2C services would be provided through the CSCs Government services, services that can be immediately given through CSCs Employment exchange services (Job Portal) Land Records (Unauthenticated copy) Electoral services Public Grievances (Lokvani / Lokmitra mode) HRTC / Railway Booking Registration for pension schemes Availability of all forms All information related services hosted through web eg. Blood donors, Hotel directory, RTI E-Kalyan scheme (for disbursal of pensions once banking services penetrate down to the level of Panchayats)

26. NATURE OF SERVICES CONTINUED Government services, services that can be immediately given through CSCs Issuance of Himachali Domicile, Caste and Agriculturist Certificates based on web based data Examinations results AGRISNET Portal services Complaint / FIR registration with Police REFNIC Other government services would be given through CSC in partial form and would require processing at Sugam/i-CoSC centers for final delivery. Utility Bill payments B2C and B2B services

27. PRICING AND CHARGES FOR E-GOVERNANCE SERVICES As per existing arrangements Indicative: BSNL: Rs 5 Electricity Bill payments: 1% of the bill amount subject to maximum of Rs 2.50 for domestic and Rs 2.50 for commercial 0 0 As per existing arrangements : BSNL: Rs 5 Electricity Bill payments: 1% of the bill amount subject to maximum of Rs 2.50 for domestic and Rs 2.50 for commercial 0 Government Utility collection 0 0 Rs 3 GoHP ’s share NA 0 Rs 2 Rs 2 Forms ( per page) NA 0 Rs 3 Rs 3 Web Page ( per page) NA Sugam Service Charges+ Postal Charges for home delivery, as applicable Rs 9 Sugam Service Charges+ Rs 12+ Postal Charges for home delivery as applicable E-Government services to be executed through Sugam centers Utility provider to pay Sugam charges SCA/ VLE’s share Charge to citizen Type of transaction

28. REVENUE MODEL: e-GOVERNANCE SERVICES For every e Governance service outsourced to SCA, SCA will take Rs. 12 + Sugam charges. SCA will give Sugam charges + Rs 3 to SITEG after retaining his share The revenue generated for the Govt through the e- government services would be used for back-end computerization of the Govt departments For the G2C transactions, the applicable service tax to the extent of SCA component is included in the transaction charges

29. B2C SERVICE CHARGES For B2C services, the SCA is free to decide the rate per transaction subject to the upper limit defined below. Upper Limit for selected B2C services: Web surfing (Rs.20/ per hr) Photocopy (Rs.1 per page) Email (Rs.5 per email including half a page typing) CD Burning (Rs. 12 per CD burning including cost of CD ) Printing- Black and white, other than Govt forms/webpages and procedures (Rs.5 per page) Typing with printout (one A4 page with 1.5 line spacing):Rs 12 for English , Rs 15 for Hindi

30. REVENUE SUPPORT AND OFFSET SCA would be eligible for Revenue Support as determined through the bidding process, irrespective of his earnings from the delivery of G2C services. There would be no deduction of the revenues actually generated from the delivery of e-government services (zero percent offset) from the revenue support bid accepted by the State. In addition to the above, SCA would also get prescribed amount per transaction of government services. This will ensure that the SCA has the incentive for providing government services which should be the primary task of a CSC.

31. BRANDING OF CSCs “ Gram Sugam” is the proposed brand name for Common Services Centers in Himachal Pradesh. The SCA shall comply with any branding/ logo/ colour scheme that the GoI or the State Government prescribes.

32. EXCLUSIVITY TO E-GOVERNANCE SERVICES The SDA will not make a commitment to the SCAs of granting exclusive rights to provide e-Government services offered by the State of Himachal Pradesh through the CSCs However, only the selected SCA/s would be eligible to receive the revenue support as envisaged in the CSC scheme.

33. Thank You