The document provides a status update on the availability of e-infrastructure and implementation of the National e-Governance Plan (NeGP) programme in Indian states. It discusses the objectives, scope, and methodology of the Dataquest-CMR e-States 2013 assessment, which evaluated and ranked 29 Indian states on their 'e-readiness' based on 21 indicators across categories like e-infrastructure availability, e-governance service implementation, and actual service utilization. The top 5 large, small, and overall states are provided, with Delhi, Kerala, and Goa ranking as the top 3 overall. The document also discusses award categories to recognize excellence in governance, policy formulation, and successful deployment of e-g

1. STATUS UPDATE ON AVAILABILITY OF
e-INFRASTRUCTURE, IMPLEMENTATION OF NeGP
programme
The e-Readiness Assessment of Indian States 2013
e-INFRASTRUCTURE, IMPLEMENTATION OF NeGP
MMPs AND THE CAPACITY OF STATES’ RESIDENTS
TO ACCESS AND USE e-GOV SERVICES
Vishaal Bhatnagar, Public Sector Practice, CyberMedia Research
New Delhi – Thursday, 29th August 2013

2. Table of Contents
Introduction: About NeGP, Dataquest-CMR e-States Programme
e-States 2013: Research Objectives, Scope and Methodology
e-States 2013: Assessment Framework, Indicators Considered, Factore-States 2013: Assessment Framework, Indicators Considered, Factor
Weights
Scores and Ranks for the ‘Top 5’ – Large States, Small States, Overall
Award Categories
Why ‘e-Readiness’?
The Road Ahead: Building a Truly Empowered and Citizen-Centric SocietyThe Road Ahead: Building a Truly Empowered and Citizen-Centric Society
The Market Opportunity, The Go-To-Market Strategy
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3. National e-Governance Plan (NeGP) Vision Statement
"Make all Government Services accessible to the common man in his locality, through
common service delivery outlets, and ensure efficiency, transparency, and reliability of
such services at affordable costs to realise the basic needs of the common man."
About NeGP
such services at affordable costs to realise the basic needs of the common man."
• The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission
Mode Projects (MMPs) and 8 components, on 18th May 2006.
• In the year 2011, 4 projects – Health, Education, PDS and Posts were introduced to enhance
the list to 31 Mission Mode Projects.
• To promote e-Governance in a holistic manner, various policy initiatives and projects have been
undertaken to develop core and support infrastructure. The major Core Infrastructure
components are State Data Centres (SDCs), State Wide Area Networks (SWANs), Common
Services Centres (CSCs) and middleware gateways, i.e., National e-Governance ServiceServices Centres (CSCs) and middleware gateways, i.e., National e-Governance Service
Delivery Gateway (NSDG), State e-Governance Service Delivery Gateways (SSDGs), and
Mobile e-Governance Service Delivery Gateway (MSDG).
• Important support components include Core Policies and Guidelines on Security, HR,
Citizen Engagement, Social Media as well as Standards related to Metadata,
Interoperability, Enterprise Architecture, Information Security etc.
• New initiatives include a framework for authentication via digital signatures – e-Pramaan and
the G-I cloud – Meghraj, an initiative to deliver benefits of cloud computing for e-Gov projects.
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4. About Dataquest-CMR e-States Programme
2013
Programme
e-States Programme,
the new avatar of
e-Gov initiatives by
Dataquest and CMR
started in 2005, has
Programme
Components
REPORT
started in 2005, has
featured an analysis of
an average of 23 states
every year, showcasing
the efforts and results of
investments in public
and private
infrastructure, citizen
empowerment and
state e-Gov projects.
And what policies,
administrative reforms,administrative reforms,
capacity building
measures, ICT
infrastructure, services
and ‘apps’ need to be
put in place for achieving
maximum impact in a
sustainable manner.
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OBJECTIVES
• To assess ‘e-Readiness’ of 29 Indian
states on the availability of private and
public ICT infrastructure, the reach of
RESEARCH
Research Objectives
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public ICT infrastructure, the reach of
their e-Gov programs through effective
leverage and utilization of IT policy,
administrative reforms and infrastructure,
and the depth and speed of
implementation of their developmental
vision
• To rate and rank Indian states on the
capacity of individual citizens,
e-States: An
‘e-Readiness’ Survey
of Indian States
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capacity of individual citizens,
communities and stakeholders to access
e-Infrastructure to avail e-Gov services,
and significant outcomes achieved in the
areas of quality healthcare, education and
employment opportunities, and overall
quality of life
Research Partner
of Indian States
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Research Scope
SCOPE
The Dataquest-CMR e-Readiness Assessment of Indian States 2013 Status
Report provides:
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1. A Review of the UN Millennium Development Goals (MDGs) for 2001-2015 and
India’s achievements and contributions to the same
2. A ranking of 'e-Readiness' of 29 states of India on key macro-economic
development indicators, HDI indicators, per capita availability of total (public +
private) ICT infrastructure and IT spending by states on e-Gov programmes
3. Ranking of 29 states of India in terms of the 'e-development' achieved in the last 24
months (FY 2011-12 and FY 2012-13) by way of rollout of e-Gov programmes
4. Case Studies of key e-Gov projects across states that have achieved significant
outcomesMaster text stylesoutcomes
5. Identifying policy changes, administrative reforms and government business
process re-engineering that can help to establish definite linkages between Public ICT
Spending, e-Governance Programme Service Delivery, Innovative Solutions and
Practices to deliver time-bound and visible Quality of Life Improvement for the ‘Aam
Admi’ (common citizen)
6. Identification of implementation partners (SIs, solution providers and PPP partners)
who have helped states achieve significant outcomes, and best practices employed.
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Research Methodology
Methodology in Brief
• Primary Survey: Poll of state IT Secretaries and / or Heads of State
Nodal IT agencies, SeMT project managers and other stakeholders –
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Nodal IT agencies, SeMT project managers and other stakeholders –
nearly 120 decision makers and influencers across 29 states;
• Secondary Research: Census 2011, Planning Commission, CEA,
MoSPI, TRAI, UNDP, WB etc.
• Dataquest and CMR data repository
• Multi-factor analysis for rating and ranking states’ performance on
‘e-Readiness’
• Focus Group Discussion (FGD): Participation of government sector
experts, senior ICT industry executives, Dataquest editors and CMR
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experts, senior ICT industry executives, Dataquest editors and CMR
analysts
• Study Duration: Four months – April to July, 2013
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8. Assessment Framework
e-Infrastructure e-Governance Services PESTLE Analysise-Infrastructure
• 21 key indicators to
evaluate the
performance of each
state
• Latest available figures
published by NeGP,
MoSPI, Planning
Commission, MoF,
Census 2011, TRAI, CEA,
UNDP, World Bank etc.
e-Governance Services
•Per capita public IT spending
•State IT sector policies, administrative
reforms, special incentives to industry
•Adoption of novel e-Gov service
delivery channels
•Education, Employment Generation,
Entrepreneurship Development
initiatives
•Public Healthcare Service Delivery
initiatives
•Communicating to popularise
PESTLE Analysis
State vision, stability, law
& order situation, fiscal
health, investor -friendly
policies, employment
generation
schemes, educational
opportunities, healthcare
services, governance track
recordUNDP, World Bank etc.
• Rankings based on
5-point scale and
derived 100-point
percentile index
•Communicating to popularise
e-Gov programmes to encourage
participation in schemes
e-Governance Usage
•No. of G2C and G2B
transactions
•Access Points &
Channels
record
• HDI Rankings of States
• Expert Viewpoints
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9. Indicators Considered , Factor Weights Assigned
Availability of Electronic
Infrastructure, Means & Ability to
Status of Implementation of
Important e-Gov Programmes,
Enabling Policies,Infrastructure, Means & Ability to
Access e-Gov Services = 30%
Enabling Policies,
Communication &
Popularisation Initiatives = 30%
Indicators of Actual Service
Utilisation by Target Recipients
PESTLE Analysis:
HDI Rankings of States + Inputs
Utilisation by Target Recipients
= 30%
HDI Rankings of States + Inputs
from Focus Group Discussion with
Industry Experts = 10%
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10. Scores and Rankings – Top 5 Large States
Ranking of Large States (* > 2.5 crore population)
State Overall Score
(out of a
maximum
Large*
State
Rank
State Population
(Census 2011)
State Size
maximum
possible score
of 500)
Rank
Kerala 323.06 1 33,387,677 L
Gujarat 300.16 2 60,383,628 L
Andhra Pradesh 298.64 3 84,665,533 L
Tamil Nadu 290.00 4 72,138,958 L
Maharashtra 282.05 5 112,372,972 L
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11. Scores and Rankings – Top 5 Small States
Ranking of Small States (** < 2.5 crore population)
State Overall Score
(out of a
maximum
Small**
State
Rank
State Population
(Census 2011)
State Size
maximum
possible score
of 500)
Rank
Delhi 335.41 1 16,753,235 S
Goa 310.10 2 1,457,723 S
Himachal Pradesh 277.67 3 6,856,509 S
Tripura 249.69 4 3,671,032 S
Mizoram 223.22 5 1,091,014 S
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12. Scores and Rankings – Top 5 Overall
Overall Rankings
State Overall Score (out of a
maximum possible
score of 500)
Overall
Rank
State Population
(Census 2011)
State Size
Delhi 335.41 1 16,753,235 SDelhi 335.41 1 16,753,235 S
Kerala 323.06 2 33,387,677 L
Goa 310.10 3 1,457,723 S
Gujarat 300.16 4 60,383,628 L
Andhra Pradesh 298.64 5 84,665,533 L
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13. AWARDS
Award Categories*
THE AWARDS
• Recognising excellence in overall governance and e-Readiness,
policy formulation and administrative reform amongst states
• Honouring state administrations that have successfully deployed
e-Gov projects to reach a large proportion of the population ore-Gov projects to reach a large proportion of the population or
invested in creating infrastructure and capacity building in
priority sectors such as education, employment generation,
healthcare service delivery, financial inclusion and so on
•Dataquest-CMR e-Readiness Awards 2013: Categories
• Dataquest-CMR e-Readiness Awards – Top 3 States:
Excellence in Overall Governance and e-Readiness
• Dataquest-CMR e-Readiness Awards – Top 3 Large States
• Dataquest-CMR e-Readiness Awards – Top 3 Small States
• Dataquest-CMR e-Readiness Awards – Per Capita Public IT Spending• Dataquest-CMR e-Readiness Awards – Per Capita Public IT Spending
(FY 2012 + FY 2013)
• Dataquest-CMR e-Readiness Awards – 100% CSC Roll Out
• Dataquest-CMR e-Readiness Awards – Maximum Utilisation of SDC
• Dataquest-CMR e-Readiness Awards – Number and Scope of e-Gov
Programmes Rolled Out
• Dataquest-CMR e-Readiness Awards – Volume of Electronic Transactions
for availing e-Gov services
• Dataquest-CMR e-Readiness Awards – State IT Policies, Industry
Incentives, Administrative Reforms * list not exhaustive 13

14. AWARDS
Why ‘e-Readiness’?
THE RATIONALE
•Dataquest-CMR team decided to extend the study to
explore areas beyond the direct control or purview of
governments
•Due weightage to:•Due weightage to:
• Availability or penetration of electricity, PCs, mobile
telephones and Internet services
• Capacity of individual citizens and communities to not
only read and write, but participate meaningfully in
the expanding, globally connected knowledge
economy through access to quality higher education
and technical skills
• Financial Independence of individuals and backward• Financial Independence of individuals and backward
groups through monetary empowerment (financial
inclusion) and economic self-reliance
• Hence, the composite Dataquest-CMR e-Readiness Index
of Indian States emerged as an amalgam of many socio-
economic indicators and e-Governance programmes
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15. AWARDS
The Road Ahead: Building a Truly Empowered and Citizen-Centric Society
• Key Goal
Completely eradicate extreme poverty from the face of the earth by
2030
• Five Transformative Shifts
a. Leave no one behinda. Leave no one behind
b. Put sustainable development at the core
c. Transform Economies for Jobs and Inclusive Growth
d. Build Peace and Effective, Open and Accountable Institutions for All
e. Forge a new Global Partnership
• Twelve Proposed Post-2015 Universal Developmental Goals
1. End poverty
2. Empower Girls and Women and Achieve Gender Equality
3. Provide Quality Education and Life-long Learning
4. Ensure Healthy Lives
GLOBAL
DEVELOPMENT
AGENDA &
GOVERNANCE
VISION FOR 2030
4. Ensure Healthy Lives
5. Ensure Food Security and Good Nutrition
6. Achieve Universal Access to Water and Sanitation
7. Secure Sustainable Energy
8. Create Jobs, Sustainable Livelihoods, and Equitable Growth
9. Manage Natural Resource Assets Sustainably
10. Ensure Good Governance and Effective Institutions
11. Ensure Stable and Peaceful Societies
12. Create a Global Enabling Environment and Catalyse Long-Term Finance
Source: “A New Global Partnership:
Eradicate Poverty and Transform
Economies through Sustainable
Development” - Report of the UN’s
High-Level Panel of Eminent
Persons on the Post-2015
Development Agenda
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16. The Market Opportunity
e-Gov Infrastructure
(CSC, SDC & SWAN),
24%
Others, 1%
Break-Up of NeGP Investment
NeGP Projected
Central/ Integrated/
State MMPs, 75%
24%
NeGP Projected
Investment:
US$ 9,670 million
Source: DeitY *Others include Capacity Building, Awareness & Communication and Assessment
The planned investment in the National e-Governance Plan (NeGP) is approximately
US$ 9.7 billion, with the cumulative figure up to CY 2014 expected to touch US$ 5.8
billion (assuming, 1 US$ = INR 55).
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17. The Go-To-Market Strategy
Short-Term Market Entry Approach
Long-Term Market Entry Approach
Brand-Building Activities
Relationship-Building Activities
Short-Term Market Entry Approach
Go-To-Market
(GTM) Strategy
for ICT vendors
Go-To-Market
(GTM) Strategy
for Service
Providers
Differentiation
Source: CyberMedia Research (CMR), 2013
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Brand-Building Activities
1. Evangelise
2. Educate
3. Demonstrate
4. Partner

18. THANK YOU!
For further clarifications or details regarding methodology, table ofFor further clarifications or details regarding methodology, table of
contents or availability of syndicated report, please contact:
vbhatnagar@CMRindia.com, +91 – 98101 91634
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