- The document provides a summary of qualifications for an IT specialist with over 15 years of experience in networking, systems administration, and information security roles in the banking and retail industries. They have expertise in Cisco routing and switching, Windows administration, security monitoring, troubleshooting complex IT issues, and implementing new networks and systems. They bring fluency in English and Arabic.

1. QUALIFICATIONS
Summary:
• Cisco specialist (CCNA) with Six years’ experience working in the US and Africa as IT specialist,
system and network administrator, in banking industry.
• 24x7x365 monitoring and surveillance, analysis, troubleshooting, and incident management of
the OCC environment, information security hardware/software, network infrastructure, I.T.
platforms, software applications, and in-store hardware and software technology, through the
utilization of various platforms including Solarwinds, Remedy BMC, Proactive Net, InfoBlox, Cisco
ANM/ACE, F5 Load Balancers, Motorola Solutions..
• Excellent knowledge of security processes, guidelines and standards; Experience with Windows 7
platform.
• Experience diagnosing and resolving a complex PC/LAN related hardware, software, operating
systems and network problems.
• Makes recommendations on potential security issues and solutions.
• Experience planning, installation and implementation of new or modified networks related
hardware, software, applications or operating systems.
• Experience monitoring all production networks, servers, application and servers, applications.
• Experience voice and data communication networks to support environment.
• Maintains security hardware.
• Addressing inquiries and problem resolution, and data center storage capacity and performance
analysis and optimization experiences, resolve access problem tickets using PAC 2000, and
remotely supporting PC patching and compliance remediation.
• Participates in on-call rotation duties.
• Brings speaking and written fluency in both English and Arabic, hardworking attitude. Experience
working with network and server equipment (routers, switches, servers, network cabinets, server
cabinets, racks, etc.)
Education and Certifications:
Strayer University Charlotte, NC, 2012- 2014
Master of Science in information system security
Neelain University Khartoum, Sudan, 1999- 2003
B.Sc. in Information Technology
Cisco Certified Network Associate R&S (CCNA) 03-2016
Cisco Id: CSCO12922380
EXPERIENCE
Network Administrator:
LOWE’S - Charlotte NC, 06/2016- 6 months contract
• Working in a fast paced NOC environment (Operation Command Center)
• Troubleshooting of networking equipment (router, switches, satellite, etc) across multiple sites
• Responsible for the monitoring, analysis, and break-fix management of the LOWE’S enterprise
network infrastructure
Mohamed Malik
6010 Bennettsville ln, APT 301
Charlotte NC28262, USA
Cell :(704) 858-5750

2. • Provided monitoring, troubleshooting, and technical support for Cisco 2800/2900 series routers,
Cisco 2960 switches, Motorola and Cisco wireless access points, MPLS circuits, Works with the
service contracts with suppliers, including circuit carriers Setting up Serial and Ethernet Interfaces
• Routing Protocol Configurations troubleshooting.
• Troubleshoot OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.
• Working knowledge of Voice over IP (VoIP)
• Working with AVAYA phone system.
• Monitoring and troubleshooting POST lines.
• Using Remedy ticket system version 7.5 and 9.1- Smart IT.
• Creating incident tickets using Vendors system such as ATT, Verizon, Granite, etc.
• Supported field technicians and 3rd-party vendors with the installation, troubleshooting, and
maintenance
PC/LAN Analyst 2:
Flextronics Charlotte NC, 07/ 2012- 06-2016
• Experience with Network Infrastructure design and implementation.
• Experience of Cisco LAN switches, including 6500, 3750 and HP 5500 and 5120 switch installation
requirements and guidelines
• Good working knowledge of APC UPS, Packet shapers, Steel heads and McAfee IPS
• Installation and set up of routers and switches
• Responsible for troubleshooting of networking equipment across multiple sites
• Creation and delivery of training materials and support to staff on customer sites
• Full Command on Cisco IOS Commands
• Router IOS Backup and Recovery
• Setting up Serial and Ethernet Interfaces
• Routing Protocol Configurations
• Switching, Standard Access-list, Extended Access-list and Vlans Configurations.
• Everything of Multi-Protocol Label Switching (MPLS)
• Sound knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.
• Experience of IP addressing, administrating subnets and various routing models
• Sound knowledge of WAN technologies such as PPP, Frame-relay, dedicated T1s, ISDN and
Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2
• Familiar with the setup and basic configuration of Cisco 2950, 2960 Switches
• Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG.
• Experience of configuring and monitoring CISCO 2500,2600 and 1800
• Responsible for the regular back up and restoration of all critical assets
• Experience of implementing SNMP on various devices, allowing for network management
• Put in place traffic filters through the use of IP Access Lists, Distribute-Lists, and Route Maps
• Creation, management and maintenance of database of network topology using Microsoft Visio
• Design and implementation of LAN/WAN, using Cisco routers, hubs and switches
• Using shared folder permissions, implemented security for network resources
Technical Support 1 and 2:
OFFICEDEPOT Charlotte NC, 03/2008- 05/2012
• Antivirus scanning and remediation
• Patch management and whitelisting
• Shared threat analysis
• Optimization and quality of service reporting

3. • Voice and video traffic management
• Performance reporting and improvement recommendations
• Review and general clean-up of Ticket queue.
• Ensure timely resolution to trouble tickets.
• Ensure timely follow up with customers via e-mails or phone calls.
• Troubleshooting Network issues
• Toll Fraud monitoring
• Carrier route testing
• Wireshark for both capturing and analyzing customer QoS and RFC events
• Responsible for basic troubleshooting network routers and switches to isolate
• Troubleshooting hardware and software problems.
• Installing software and application to user standards.
• Advanced Inventory and logistics skills.
• Provided OFFICEDEPOT staff with IT/Technology support including network maintenance,
computers maintenance, printers’ maintenance, and data backup.
System Administrator
FIB Bank Khartoum, Sudan, 12/2003-01/2007
• Team leader of Help Desk and Technical Support Team that provides support for over 700 usersin
32 branches.
• developing and maintains familiarity with bank procedures and policies
• Monitoring and troubleshooting of LAN and WAN Networks of different technologies that
formthe overall bank's Network.
• Testing new communication Hardware/Software equipment's and engage in their migration
steps.
• Team leader of the Engineering Team which reports directly to the top-level managers
toevaluate, plan and implement new bank's projects.
• Conducting researches and presents solution proposals that match the bank’s need.
• Management of ISP accounts and software/hardware for different vendors.
• Experience using Hogan, Universal Softphone, ACH, and Symposium system.
• Projects implemented include, but not limited to:
- Planning and implementation of FIB Bank new Head quarter network.
- Planning, Testing and Implementation of FIB Bank new Microsoft Infrastructure
- Installation and configuration of Netasq firewall system in 32 Branches.
- Migration to Microsoft Exchange 2007.
- Avira antivirus system installation and configuration on 650 workstations and servers over
System Administrator/ IT Instructor
Sudanese International Academy S.I.A Khartoum, Sudan, 12/2004-09/2006
• Designed and administering of WLAN networks.
• Provided technical support for over 150 personal computers.
• Monitored network traffic usage.
LAUGUAGE SKILLS
• Arabic: Fluent, speaking and writing
• English: Fluent, speaking and writing