Liju Chacko is seeking a position that utilizes his leadership skills and contributes to organizational growth. He has over 15 years of experience in automotive customer service and has worked for several dealerships in India and Dubai. His roles have included service advisor, customer executive, and warehouse assistant. He is confident, optimistic, and has strong interpersonal and technical skills.

1. Liju Chacko
Dream Plaza, Flat No. 204,2nd
Floor,
New colony – Woollen Chawl,
Ambernath (W) – 421 505
INDIA
Tel: 0251 – 2680837
Mob: 0091-7775821032
Objective
To join a progressive organization where my potential leadership skill can be utilized
for improving the operational performance and in contributing substantially towards the
growth of the organization.
Educational Qualification
 S.S.C Passed from Mumbai Board in the year 1998
 H.S.C Passed from Mumbai Board in the year 2000
Technical Qualification
 Completed Diploma in Automobile Engg at 2003 (3yrs) from College of Hi-tech
Engineering, Andheri
Other Qualification
 Basic Course in Computer.

2. TOTAL WORK EXPERIENCE TILL DATE:
1- Currently working with WASAN TOYOTA (Chembur/Mumbai) from FEB 2015 as a
Body Shop advisor.
2- Worked with ALYOUSUF MOTORS at DUBAI-FUJAIRAH) (YAMAHA- SUZUKI
–DAIHATSU-BRILLIANCE Dealer)from Dec 2012 to Jan 2015 as a Customer Service
advisor.
3- Worked with MODI – HYUNDAI PVT LTD (Hyundai Authorized
Dealer,Vidhyavihar) from June 2010 to Dec 2012 as a Customer Service Advisor.
4- Worked with FORT POINT AUTOMOTIVE (Maruti Authorized Dealer, Thane)
from June 2008 to May 2010 as a Service Marketing Executive.
5- Worked with SPECTRA MOTORS LTD (Maruti Authorized Dealer,Ghatkopar)
from June 2004 to March 2007 as Customer Care Executive.
Currently working with WASAN TOYOTA (Chembur-Govandi) as Body shop service
Advisor since FEB 2015
JOB PROFILE :
1- Visit the accidental vehicle and open the job cards.
2- Accumulate bill amount and depreciation to the insured.
3- Preparing estimate and settlement with surveyors.
4- Inspection work of vehicle during work and informed to customers.
5- Final inspection of vehicle arrange do and deliver to customer.
6- Follow-up insurance payment.
7- To handle the customer queries.
8- Solution to resolve the complaint.
9- Handle dissatisfied customer in very lenient way.
10- Inspected and tested damage vehicles, then recorded findings so that necessary repairs
could be made.
JOB RESPONSIBILITY :
1- Daily reporting to body shop manager.
2- Monthly report generation and calculation.
3- Achieving labor targets.
4- Customer follows up.
5- Making work smooth in body shop.
6- 64 vb confirmation and DO letter from insurance company.
7- Part availability check and order if needed.
8- Responsible for plan and coordinate to minimize delays and increase production and
efficiency, and to insure that the job is complete on time and ensuring quality standers are
met.
9- Interest for learning techniques and practicing of work as well as proper utilization and
care of test Equipment and special tools.

3. 10- Maintain communications within area of responsibility for the progress and promoting
team work and Cooperation
Work Experience / Gulf Experience
Worked in AL YOUSUF MOTORS (Yamaha-Suzuki-Daihatsu-Brilliance Dealer) at
Fujairah (Dubai) as service advisor since December 2012 to January 2015.
Job profile
As a service advisor,
• Ascertains automotive problems and services by listening to customer's
description of symptoms; clarifying description of problems; conducting
inspections; taking test drives; checking vehicle maintenance records;
examining service schedules.
• Verifies warranty and service contract coverage by examining records and
papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating
customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes
discovered, as well as repairs and services required; obtaining approval
signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of
vehicle; obtaining customer's approval of estimates; obtaining and providing
contact telephone numbers; answering questions and concerns; arranging
towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions
planned.
• Updates job knowledge by participating in educational opportunities; reading
manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to job
accomplishments.
Worked in Modi Hyundai as service advisor since June 2010 to December 2012 at
Vidyavihar (Hyundai Dealer)
Job profile

4. As a service advisor,
1 Advise customers about necessary service for routine
maintenance.(eg 1st
free service,2nd
free service,3rd
free service, paid service & running
repair)
2 Help identify a mechanical problem by questioning the
Customer or doing a visual inspection or road test.
3 Confer with customers about inspection results, recommend
Corrective procedures, and prepare work order for needed repairs.
4 Prepare a repair order showing time, cost, and labor
Estimates for service.
5 Write a brief description of the problem on the repair order
to help the mechanic locate the problem.
6 Explain the work performed and the charges to the customer.
7 Handle customer complaints
I was working in fort point as service marketing representative since June 2008 to may
2010 at FORT POINT AUTOMOTIVE Thane (Maruti Suzuki Dealer)
Job profile
As a service marketing representative
1. Iam taking the Annual maintenance contract (A.M.C) of all the vehicles of the
Customers.
2. Taking appointment from the customers for explaining the AMC at home or at
Office.
3. Visiting at the Corporate level for explaining AMC.
4. Arranging camps at different societies on every month.
5. Sending mails and letters regarding AMC details to the customers.
6. Taking and explaining Extended Warranty of the vehicles of the customers.
Gulf Experience /DUBAI
Worked in Dubai (Jebel Ali Free Zone) with Hyundai Mobis Since April 2007 to May
2008
Job Profile:
As ware house assistant
I was doing checking, storing, picking & packing of the spare parts which are coming
directly from Korea.
1. arranging locations of all the spare parts
2. taking orders from the distributors
3. Re-locating of all the excess Spare parts.
4. Achieving all the Daily targets required by the management.
Worked with “Spectra Motors” Ghatkopar as technician since June 2004 for 6 months

5. Job Profile:-As aTechnician I was doing all types of services including Clutch O/H,
Suspension O/H,Brake O/H, Steering O/H, Carburetor O/H, Wheel Alignment, Wheel
Balancing
Worked with “Spectra Motors” Ghatkopar as Customer Executive for Two and half
years.
Job Profile:-
As a Customer Executive
1. I am was doing service marketing reports (S.M.R)
2. Taking appointments of the Customer for servicing, maintaining all the paper work.
3. Solving problems of the Customer by handling complaints to the C.C.M or W.M
4. maintaining all the washing boards
5. taking pickup, drops and drop of the vehicle
6. taking appointments of the Customers for the free check up camp
7. Sending Gifts to the Dissatisfied JD Customers
Personal Details
Date of Birth : 26th
October, 1982
Nationality : Indian
Religion : Christian
Marital Status : Married
Languages Known : English, Hindi, Marathi and Malayalam
Email : liju.chack@gmail.com
Interest : Music, Cricket, Reading News papers
Passport No : N5234235
Achievement
Completed Basic training of Maruti at Pune.
Completed Basic & Advance training of Hyundai at Vashi.
Completed Basic & Advance training of YAMAHA-SUZUKI-DAIHATSU-BRILLIANE at
Dubai-Fujairah.
Received Appreciation Certificate from Maruti (Delhi) for providing service support at 26th
july 2005 (FLOOD).
PERSONAL FACTS :
1- Never say die attitude.
2- Always believe that there is always something to learn from everyone.
3- Give credence to together every- body achieves more.
4- Always looking for challenging options.
MY ASSETS :

6. Iam Confident, Optimistic, Strong interpersonal skills Introvert nature, Adaptability to
change. Punctual and Hardworking, Sincere and honest.
Declaration
I hereby declare all the above information furnished by me is true to the best of my
knowledge & belief
(Liju. K. Chacko)

7. Iam Confident, Optimistic, Strong interpersonal skills Introvert nature, Adaptability to
change. Punctual and Hardworking, Sincere and honest.
Declaration
I hereby declare all the above information furnished by me is true to the best of my
knowledge & belief
(Liju. K. Chacko)