Mohammed Sagheer has over 10 years of experience in customer service roles in the automotive industry in Saudi Arabia. He is currently a Customer Service Advisor at Samaco Automotive - Bentley, where his responsibilities include providing support to customers, arranging appointments, explaining work done on vehicles, and ensuring customer satisfaction. Previously he held similar customer service and advisor roles at Al-Ghassan Motors - Infiniti and UMA - GMC & Chevrolet, where he also handled insurance claims processing and body shop operations. He aims to use his strong communication skills and problem-solving abilities to deliver an excellent customer experience.

1. AREAS OF EXPERTISE
Client relations
After Sales support
Client retention
Customer relations
Customer Satisfaction
Body Shop / Insurance
Administration
Cold calling
CAREER STATEMENT
“I feel that my greatest
strengths are my ability to
develop and maintain a close
working relationship with my
customers. This allows me to
gain a in-depth
understanding of their
individual needs and
requirements. I can then
deliver a professional
response to them.“
Mohammed Sagheer.
MOHAMMED SAGHIR
Automobiles Services Advisor
PERSONAL SUMMARY
An experienced customer services executive with many years of invaluable
experience working in the customer support departments of leading KSA
companies. Highly focused with a comprehensive knowledge of how to
maintain a professional, helpful and courteous relationship with allocated
customers.
Having an enthusiastic and positive attitude and working hard to ensure that
customers receive an excellent level of service whilst at the same time ensuring
the highest level of sales for the company. Presently looking for a customer
services advisor position with a reputable company.
CAREER HISTORY
SAMACO AUTOMOTIVE - BENTLEY - Al-Khobar / Saudi Arabia
CUSTOMER SERVICES ADVISOR December 2017 - Present
Providing support, help and advice to customers for their car services and repair.
Also responsible for arranging appointments, meeting with potential customers,
explaining work done in their cars, answering questions, writing up orders, and
asking for recommendations.
Duties:
Dealing with customer enquiries by telephone, email, letter and face to face.
Ensuring that a customer’s problem is brought to a satisfactory conclusion.
Leading, Monitoring, Motivating and inspiring the team Providing guidance and
support.
Collecting and analyzing vehicle data to monitor the level of customer service.
Advise customers about warranty protections and potential cost savings
Completing all administrative tasks and updating records.
Call customers to inform them of changes in service or to let them know them
Vehicle is ready to pick up.
Ensuring all telephone calls are answered within a 15 second time frame.
Booking appointments for service repair to visit potential customers.
Using Word & Excel to write reports and create invoices through AUTOLINE.
Ensures customer vehicle is finished on time and details for customer services
rendered and costs for those services, ensuring satisfaction at every step of
interaction.
AL-GHASSAN MOTORS – INFINITI – Riyadh / Saudi Arabia
CUSTOMER SERVICE & BODYSHOP ADVISOR Nov 2015 – Nov 2017
Working as Service and Bodyshop Advisor. Also responsible for insurance
claims, Body repair job dispatching, paint materials and Delivery.
Duties:
• Expert advisory abilities along with strong communication skills.
• Excellent problem-solving skills that help detect and analyze a problem and
find solutions.
• Strong observational and investigative abilities that help detect a problem.
• Ability to extend courteous, friendly and timely services to customers.
• Capability of handling responsibilities as individual and as part of team.

2. CERTIFICATES
SERVICE TECHNICIAN
SERVICE ADVISOR
INFINITI SERVICE
LANGUAGES
ENGLISH
ARABIC
URDU
PERSONAL SKILLS
An eye for detail
Excellent communicator
Tactful & articulate
Problem solving
Excellent organisational skills
Team player
PERSONAL DETAILS
Mohammed Saghir
Jeddah Saudi Arabia
M: +966551087546
E:Saghirs147@gmail.com
DOB: 10/03/1989
Driving license: Yes
Nationality: Pakistani.
• Expert in receiving body accident insurance claims.
• Preparing estimation for insurance and for owners.
• Explaining Customers insurance process step by step.
• Taking care to order painting materials and plant maintenance.
UMA – GMC & CHEVROLET – Riyadh / Saudi Arabia
UNIVERSAL MOTORS AGENCIES
SERVICE ADVISOR & WORKSHOP CONTROLLER July 2013 – Oct 2015
• Ability to effectively communicate with customers regarding services
recommended and performed.
• Prepares service estimates, sells routine maintenance / repair
services and conducts follow-ups regarding unsold services
and customer inquiries.
• Performs opening and closing responsibilities.
• Schedules appointments, answers phone and collects funds for services
performed.
• Distributing the daily appointments to the appropriate member of
staff in a fair and efficient manner.
• Ensuring the booking system is kept constantly updated with the vehicle
progress.
KEY COMPETENCIES AND SKILLS
Professional
Understanding of and commitment to the implementation of equal opportunities.
Knowledge of health and safety issues.
Developing customer service procedures, policies & standards.
Extensive knowledge of call logging software.
Experience of Microsoft software like Word, Excel and PowerPoint .
Producing written information for customers and reports for managers.
Making recommendations to senior managers to improving customer service.
Able to train, monitor and supervise junior or new staff.
Personal
A good level of written and verbal communication skills.
Able to quickly gain extensive knowledge of a company products & services.
Possessing a confident and articulate telephone manner.
Experience of working shifts, early mornings, afternoons, weekends & nights.
Adaptive to change and ability to multi-task.
Able to work as part of a team and in a busy telephony environment.
Committed to promoting high quality standards at all times.
Flexible and adaptable.
Ability to stay calm under pressure.
Able to react quickly and effectively when dealing with challenging
situations.
QUALIFICATIONS
PAKISTAN INTERNATIONAL SCHOOL JEDDAH 2006
SECONDARY HIGH SCHOOL.
DIPLOMA OF ASSOCIATE ENGINEER.