Hany Ayman El Awadly is seeking a position where he can contribute to company growth while increasing his expertise. He has over 10 years of experience in customer service roles for automotive companies in the UAE and Egypt. His skills include strong communication, problem solving, client satisfaction, initiative, and being a team player. He holds a B.Sc. in Mechatronics Engineering and has completed various training courses in customer service, time management, and fire safety systems.

1. HANY AYMAN EL AWADLY
Al Jimi area, Al Ain, UAE
+971 50 833 0162
eng.awadly@yahoo.com
 CareerObjective:
Joining a leading companies in deferent fields of where I can contribute in
boosting the Company growth while simultaneously increase my level of
expertise and in gaining and achieving targets in each field.
 Skills:
Strong communicator, problem solver, Client satisfaction ordinated, initiative,
self-motivated, able to work under pressure, Team player and quick learner.
 Professional Experience:
Al Tayer Motors “Premier Motor”, UAE Sep2013 till Present
Service Advisor
 Receiving of vehicle (with in specific time )
 Write clearly customer's concern paraphrasing customer's word
 If required send the car for pre test with customer to confirm the concern
 Provide suitable assistance for the customer to go back (Shuttle, taxi etc…) if
needed
 Ensure customer is contacted as per agreed time and revised delivery time
should be updated on the system. Keep checking mail from Team Leader
regarding revised delivery time. Update customer and enter call details
Mansor Chevrolet, Giza, Egypt Oct2008 till Nov 2011
Automotive Service Advisor (Reception Engineer)
 Handled telephone and personal inquiries from Customers.
 Interfaced between Customers and the Maintenance Team to verify the required
Work has been made with 100% accuracy and fulfillment of Company
commitments.
 Dealt with customer complaints –if any- and ensure maximum customer
satisfaction is achieved.
 Trained customers on taking care of their vehicles totally trouble-free at zero-
maintenance costs.
ISS-Company:

2. Field Engineer – Fire Alarm & Fire Fighting Systems
Supervised the installation of Fire-Fighting system and Fire Alarm system till the
handing over.
THE PAC GROUP :
Interpreterengineer:
Worked with consultant company for developing in both management and technical
as Interpreter to Compile information , Speak, read and Manage work schedules
to meet deadlines and arrange what is required as possible during the visits to
Companies and Factories.
 Training Courses:
 Speed Learning Techniques, 2011.
 Customer Service, 2010.
 Time Management, 2009
 Basic Interactive Skills, 2009.
 Basic of Fire Fighting and Fire Alarm, 2015.
Training at Mansor Chevrolet:
 Understanding the Value of Customer Enthusiasm.
 How to Build Customer Enthusiasm.
 Reports and Tools within Order Workbench.
 Several Courses In Car Mechanic and Maintenance Systems.
 Academic Qualification:
B.Sc. In Mechatronics Engineering, Higher Technological Institute, 10th of
Ramadan City, Egypt.
 Personal Information:
Nationality: Egyptian.
Religion: Muslim.
Date of Birth: 15th of July, 1981.
Marital Status: Married.
No. of Dependents: 2
Languages: Arabic (Native Language), English (fluent).
Driving License: UAE, Egypt.
References available upon request