Ayman Gamil Ahmed is an Egyptian engineer with 13 years of experience in the automotive industry, specifically with Mercedes-Benz dealerships. He is seeking a new opportunity and provides details of his work history, including roles as a workshop engineer, team leader, workshop manager, and head of reception. Ayman also lists his education in mechanical and power engineering, training courses taken, and certificates earned. He is proficient in English and IT skills and is looking to apply his technical and management experience in automotive engineering.

1. Curriculum Vitae of: Ayman Gamil Ahmed
COVERING LETTER
INTRODUCING MY SELF:
I am, Egyptian,engineer with 13 years ofpractical, working experience; really keen for my career and
my dependents support, so I’m seeking a promising opportunity in your respected company.
I am self-confident, have the desire to do well in my life and will work hard to achieve objectives. Iam
fast learner, and self-motivated, and have the benefitof professional communicating and relationship
developmentskills which Ihave gained through working in. (Mercedes-Benz,
I enjoy my work and have done very well in my previous jobs; still Ihave a lotto give; ifoffered to
satisfy my appetite for hard work and my desire to reach high standards.
I never was obsessed to be upper hand and giving orders to people, however my obsession is to
achieve goals and to overcome the challenges thatmy employer, colleges,and Iwould face. Team
work and / or leading, is a passion that I professionally execute even when having a few slow,
irresponsible individuals.
I AM CAPABLE TO WORK IN:
The automotive market is where I had all my working experience and the Service Centers
management, Technical Support,
Summary:
During 13 years ofPractical & Technical experience I've linked them with Mechanical Power
engineering education with CERTAINTY that any Experience have to be based upon
theoretical,measured,proven by application and systemically science and/or knowledge so thati can :
-My firist beginning in NATCO "Mercedes-Benz"; main dealer as a trainee for 6 monthes
-Apply what I've learned in "Mercedes-Benz"; however involved in leading, supervising and managing
processes and people in new Mercedes-benz dealer as a workshop engineer
-progression my technical and managerial experience by adding more responsibilites by new job title
as a team leader and w/s manager assist
- Due to good experience in workshop and knowing the rapid diagnosis defects.and ability to made
road test diagnosis .candidates me to be a head ofreception in the same "Mercedes-Benz";
dealer.with very good customer conince aboutproblems in his vehicle.and an active reception to
increase income revenue
- Candidates to be workshop manager in new "Mercedes-Benz"; dealer ECCP .
-planning to increasing my managementskills by attending Qualification Program For Workshop Managers in
"Mercedes-Benz"; training center
Contents;
-The challenges ofleadership and self-management.
-Managing Customer and Analyzing Marked Demand.
-Managing Personal and Leading Team in a Dealership Operation.

2. AYMAN GAMIL AHMAD HUSSIEN SALAH
(Mechanical& PowerEngineer)
Personal information:
Marital status:Married.
Military service: Exempted.
Birth date: 19 / 3 / 1976
Home address:6 Amar-ben-Yaser-Alharam-Giza.
Mobile Phone:01002478695.
Home phone:+20235856217.
E-mail address:ayman.gamil@hotmail.com
.
CAREER OBJECTIVE
I’m looking for a professional position, where my experience and technical skills
in the field of Automotive engineering.
TRAINING& COURSES:
-Advanced dignosis systems STAR,DAS,WIS,EPC Mercedes-Benz
-Electonic stability program Mercedes-Benz
-Diagnosis strategy Mercedes-Benz
-SCN System coding number cours for programing control units on line Mercedes-benz
-The E-class new phase lift Mercedes-Benz
-Advanced ignition and injection systems
-Airmatic suspention advanced chassis system
-Diagnosis and troubleshooting with SDscn Mercedes-Benz
-On board electrical system and CAN bus systems Mercedes-BENZ
-Introduction to new C-class W-204 Mercedes-Benz
-New S-Class comfort and body electrical Mercedes-Benz
CERTIFICATE:
.
Qualification Program For Workshop Managers from Mercedes-Benz
Education:
-B.Sc of mechanical power engineering 1999 10th
of Ramadan City
Graduation project ; Design of internal compustion engine-
-Project grade; very good
-General grade; good

3. Work experience
 From Jan.2009 Till Now working for Mercedes-BenzECCP authorized dealer
as a workshopmanager
-Responsibilities:
-Im CO-Responsible for customer satisfaction level and service department commercial
success
-Ensuring all the necessery information and documentation is available. Repair
instruction .updates for diagnostic equipment electric wiring diagrams and product
information.
-Ensuring permanent specialist further training is available to staff.
-Assist in the pre-diagnosis of vehicles as part of the service reception process.
-Assist or assumes personal responsibility for conducting test drive with customers
in any customer complaint.
-Accept and hands over workshop orders and work instructions to appropriately
qualified mechanics or atean leader.
-Provide technical support to staff and ensure that identical faults are rectified
immediately.
-Determine the scope of final inspection based on the work that has been carried out
-Carries aut function cheeks if required by conducting a test drive.
- Manages and develops acustomer-oriented and profitable workshop.
-Coordinates with parts department to ensure parts availability.
-Analysis the workshop efficiency report to monitor the total utilization efficiency and
productivity of worshop.
-Ensuring the quality control of all completed tasks with MB standers to minimize the
back job an maximize customer satisfaction.
 From Jan2000-Des2008 working for Mercedes-Benz ETDCOauthorized
dealer.
-From Jan2000-dec.2001 as a workshop engineer .
-From Jan.2002-Des2003 as a team leaderand technical supportand
workshopmanagerassist.
-From Jan 2004-Dec2005 as a Head of receptionMercedes-Benz
ETDCOauthorized dealer.

4. Responsibilities:
-Achieve ahigh level of new customer acquisition customer loyalty and customer
satisfaction.
-Improve active reception to increase profit.
-Improve positive relationships with customers and communicate appropriate
solution to customer.
-Remain calm in critical discussions and ability to de-escalate conflicts.
-Provide road test before and after repair.
-Surveying all factors in the customer contact area wich might influence the
customer attitude towards the dealership.
- Ensuring payment supervising and improving measures to create confidence of
customers in workshop quality of work pricing keeping of deadlines advising of
customers.
-Clarification of difficult complaints warranty and goodwill claims.
-From Jan.2006-Dec.2008 as a workshopmanager
.
 From May.1999-Jan.2000 in Mercedes-benz maindealer NATCO as
trainee
Interests and activities:
 Working at any place.
 Can work with in call.
 Ability to make plans to achieve work aims in time.
 Coordinate with other activities to avoid any conflict.
 Good background about Electromechanical Works.
 Good communication & reporting skills.
 Ability of self-learning and use new technologies.
 High contact & relations with my team work.
 Energetic and able to work under pressure
Languages:
 Fluent in Arabic and English.
Computer skills:
 Proficient user of Microsoft Office applications: Word, Excel, Access and Power Point.

5. .