E. Rey Garcia, a graduate student at the University of Texas-Rio Grande Valley, has applied to speak at the 2016 National Association of Government Web Professionals conference. Garcia proposes a session on using e-government strategies and information communications technology to efficiently deliver credible information to users. The session would educate attendees on following user experience best practices and open government doctrines to provide useful, usable, findable, and accessible public information. Garcia has experience in local government IT and social media and believes credible data builds trust between leaders and communities.

1. National Association of Government Web
Professionals (NAGW) / NAGW Call for
Speakers 2016
Your submission (ID #TXZZXUf6x8KH)
https://nagw.forms.fm/nagw-call-for-speakers-2016/responses/TXZZXUf6x8KH
Name as it would appear on conference materials
E. Rey Garcia, MPA Candidate
Organization / Company
Graduate Student, The University of Texas-Rio Grande Valley (UTRGV), Public Administration Program
Just in case, please give us a contact phone number
512.939.5684
Are you active on Twitter? We will promote you on your conference speaker page.
https://twitter.com/E_Rey_Garcia
If this will be a group presentation, please provide name, email address, and organization / company for other presenters:
This is an individual presentation.
Are you a NAGW member?
Have you spoken at a NAGW conference before?
Short biography for conference materials:
Bio
As a former active member of NAGW from 2010 through 2013, I represented the City of Weslaco, Texas, as
the Director of Information Technology & Social Media. I attended the following national conferences, Saint
Louis, Cincinnati, Kansas City, and Louisville, where I judged government agencies on their website’s design,
Yes✓
No, I am a Sponsor✓
No, but I am a web professional from a local, state, or federal government agency✓
No, I'm not eligible✓
Yes✓
No✓
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2. content and delivery of information for the prestigious Pinnacle Awards.
Academic/Professional Experience
My academic and multi-sector professional experiences have prepared me to deliver credible and empirical
public information that is useful to the attendees of the 2016 national conference. First, I hold a Bachelor of
Arts in Government/Political Science from the University of Houston (UH), and am currently a candidate for a
Master of Public Administration from the University of Texas Rio Grande Valley (UTRGV). Second, I have
nearly 30 years of multi-industry experience working with local government, financial and student loan
institutions, oil and gas companies, Information Technology, and customer service.
Credible Information
Finally and most importantly, I recognize the importance delivering valuable information that is useful, usable,
desirable, findable, and readily accessible, while promoting community engagement. While working in both
sectors, I have gained knowledge and build a network of professional relationships, ranging from leaders of
the community, to elected officials, while fostering a behavior that is both honorable and ethical, treating our
public with respect and holding ourselves accountable, creating an atmosphere of trust and productivity… at
work… and throughout our community.
Photo quality headshot
What type of session are you proposing?
Who is the primary audience for your proposed session?
Session Title
Using e-Government & Information Communications Technology (ICT) to Deliver a Credible User Experience
Session description:
Using e-Government Strategies and Enterprise (ICT) to efficiently deliver empirical content that is useful,
usable, desirable, findable, accessible, and credible, making the overall user experience more desirable.
E-Government: According to the Whitehouse.gov, e-Government develops and provides direction in the use of
Internet-based technologies to make it easier for citizens and businesses to interact with the Federal
I acknowledge that, if selected, I will need to provide a photo-quality headshot of each presenter✓
4-hour pre-conference session✓
75 minute (including question and answer time) regular session✓
General Audience✓
Coders✓
Communications / PIO✓
Designers✓
IT / Web Services Managers✓
Social Media Coordinators✓
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3. Government, save taxpayer dollars, and streamline citizen participation. (Source:
https://www.whitehouse.gov/omb/e-gov/)
e-Government Strategies save you time and money, while providing the tools (mobile, social media,
publishing, etc.) to engage citizens, enhance transparency and foster economic development.
a. Save time and money - Automated, self-service mobile, web-based and smart-device tools save money and
manpower.
b. Engage residents - Keeping the employees engaged with the community, through social media, mobile
technologies, and delivering instantaneous readable information to the community.
c. Moving to the Cloud - Using cloud-computing to share and deliver public information with remote employees
and the general public.
(Source: http://www.egovstrategies.com/)
Information Communications Technology (ICT): ICT refers to all the technology used to handle
telecommunications, broadcast media, intelligent building management systems, audiovisual processing and
transmission systems, and network-based control and monitoring functions. (Source:
https://www.techopedia.com/definition/24152/information-and-communications-technology-ict)
The use of ICTs, stimulates sustainable growth, improves service delivery, and promotes good governance
and social accountability. (Source: http://www.worldbank.org/en/topic/ict)
What are the three key takeaways?
1) To Educate on the importance using User Experience UX Best Practices when delivering empirical
information to the community. By following the UX best practices, along with Open Government doctrines that
promote e-Government Strategies and Information Communications Technology (ICT), government agencies
will effectively deliver useful, usable, findable, accessible, and credible information to the community that is
instantaneous and readable.
2) Providing a user experience that recognizes the users, their needs, values and limitations.
3) Using Empirical data to create trust and credibility from the community towards their leaders and elected
officials.
Do you have any questions, comments, or special requirements for us?
I will be emailing you the full manuscript proposal with an Introduction, Abstract, Background, Literature
Review, Methodology, and Concluding Remarks. If you have any questions or comments, I can be reached at
ereygarciatx@gmail.com or 512.939.5684. I can either do a pre-conference session or a regular session. I am
so excited and look forward to presenting to the conference attendees and educating them on e-Government,
ICT and User Experience. Thank you.....E. Rey Garcia, MPA Candidate
I agree to abide by the Conference Code of Conduct Copy
Yes, I agree to abide by the Code of Conduct✓
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