The document discusses strategies for donor acquisition and retention in fundraising, focusing on the technique of "tele-facing". Tele-facing involves a telecaller making initial contact by phone to set appointments for an in-person "facer" to follow-up, explain the organization's work, and ask for donations. The document outlines the tele-facing process and team roles, highlights opportunities and challenges in Indian fundraising, and provides tips for donor acquisition, closing the ask, retention through servicing donors, and upgrading donors over time.