Uploaded bySimon Terry
NAB Yammer Case Study - Australian Sharepoint Conference Sydney 110513
Simon Terry emphasizes the importance of innovation and agility in organizations that serve millions of customers globally. He advocates for leveraging Yammer to improve communication and collaboration among employees, fostering a culture of engagement, creativity, and customer focus. By embracing community interactions and informal conversations, companies can enhance their strategy and drive business success.
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NAB Yammer Case Study - Australian Sharepoint Conference Sydney 110513
- 1. Embrace the Chaos Creatingvalue with user-led innovation in Yammer Simon Terry Chief Executive Officer, HICAPS @simongterry 11 March 2013
- 2. We need tobe Innovative, Agile & Adaptive • Over 12,000,000 customers • 50,000 people, operating more than 1,750 stores and Service Centres globally. • Our customers expect that we are – agile & adaptive, – building deep and authentic relationships & – Add more value through innovation. 2
- 3. Ask your CXOwhat he or she wants • More engaged people • More customer focus • Better execution of strategy • More innovation AND …delivered without any additional projects or people. 3
- 4. Yammer – NewFlows of Conversation Internet Social Media Formal Knowledge Tacit Knowledge Sharepoint Intranet People 4
- 5. Conversations about SharepointContent Yammer Thread Sharepoint Blog 5
- 6. Conversations about Customers& Benefits 6
- 7. Conversations to builda Business Case 7
- 8.
- 9. Conversations to DriveDigital strategy 9
- 10.
- 11. Our People createInnovative Conversations Informal 6% • 12% of conversations generating new ideas Ideas • 25% solving problems 12% Discussion & Opinion or providing input to 38% Problem Solving others 12% • Less than 6% of conversations are non-work related Input for others 13% Social Praise 13% Source: University of Sydney Business School analysis of NAB Network 11 Riemer & Richter: SOCIAL http://ses.library.usyd.edu.au/handle/2123/8845
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- 13. Growing Impact toOur Strategy • Driving engagement and enablement of our People • Improving our Customer Experiences and winning new customers • Deepening connection with our Community • Delivering our Financial goals and Business strategy 13
- 14. Embrace your Community • Allow people to pursue interests & passions • Foster natural connections or groups • Encourage discussion with listening & questions • Foster champions to lead, facilitate and manage your network • Back great ideas with “Go for it!”. Celebrate successes. Learn from failures Treat it as any other forum for work conversations Embrace the chaos 14