22. BUSINESS VALUE – ARTICULATE & TRACK
23 Business Value – Proposed Initiatives Expansion
Reliability
PROCESS
TECHNICAL
Build an MVP first, show it to the customer to get early feedback. Then proceed to
implementation with frequent demos
Improve proficiency of SMs who share this role by trainings and collaboration
Reduce manual data modification on production as much as possible
Decouple module deployment. Currently it is released as a monolith
Create a holistic architecture diagram and better documentation and keep it up to date
Our company delivers business value to the Customer by improving reliability, proposing and implementing technical
and process improvements
Customer Business
Drivers:
1. Making the product
more reliable,
move support to
BAU, cover
outstanding
functionality, obtain
customer
acceptance
2. Promote the
product to other
customers, expand
functionality
On-site visit to improve business understanding and collaboration
Safe delivery: automated regression testing – release cut – acceptance testing on the release cut
– production deployment
We want to make our customes successful and grow together with them
So how do we gain insights to understand our customer? We have developed a customer understanding template to help us bring our clients into focus. It looks like this…
To TRAINERS: There’s a lot of information in the coming 2 pages and we need to make it digestible and focused. My suggestion is to give them an assignment to let them work in duo’s to look at the information together and then discuss it instead of trying to present it to them without them getting the opportunity to think about it. You can walk around and checkin and help the groups to discuss.
Instruction:
Use the following 2 pages as a handout for the group. Introduce with this slide how we use the template and give them an assignment with the handouts. Take a look at our customer profile for Talpa. Talpa is an important customer and a client with whom we have a strong relationship.
In duo’s take 10 minutes to review the 2 pages and discuss how what you do in your work contributes to Talpa’s goals. Write down one thing that you do in your work that contributes to Talpa’s goals (this is a way to anchor the idea in their mind).
Wrap up: at the end ask a few people to name the one thing that they do that contributes to Talpa’s ambitions. Write them down on a flipover so that everyone sees it.
So how do we gain insights to understand our customer? We have developed a customer understanding template to help us bring our clients into focus. It looks like this…
To TRAINERS: There’s a lot of information in the coming 2 pages and we need to make it digestible and focused. My suggestion is to give them an assignment to let them work in duo’s to look at the information together and then discuss it instead of trying to present it to them without them getting the opportunity to think about it. You can walk around and checkin and help the groups to discuss.
Instruction:
Use the following 2 pages as a handout for the group. Introduce with this slide how we use the template and give them an assignment with the handouts. Take a look at our customer profile for Talpa. Talpa is an important customer and a client with whom we have a strong relationship.
In duo’s take 10 minutes to review the 2 pages and discuss how what you do in your work contributes to Talpa’s goals. Write down one thing that you do in your work that contributes to Talpa’s goals (this is a way to anchor the idea in their mind).
Wrap up: at the end ask a few people to name the one thing that they do that contributes to Talpa’s ambitions. Write them down on a flipover so that everyone sees it.