1. 9/21/2015 1
CSC UK IRELAND
AND NETHERLANDS
Mike Yates
Account Director, UK Ireland and Netherlands
e: myates3@csc.com m: 07771825625

2. 9/21/2015 2CSC PROPRIETARY AND CONFIDENTIAL
OUR
BUSINESS
9/21/2015 2CSC PROPRIETARY AND CONFIDENTIAL
OUR
BUSINESS
CLIENT
CHALLENGES
VISION AND
STRATEGY
OUR
OFFERINGS
CLIENT
SUCCESSES
OUR
BUSINESS

3. 9/21/2015 3CSC PROPRIETARY AND CONFIDENTIAL
FOR THE PAST TWO YEARS WE’VE BEEN KEEPING OUR HEADS DOWN,
BUSY TRANSFORMING OURSELVES AND GETTING THE JOB DONE
145customers
25NEW customers
in FY15 +25advocacy
~$2bnrevenue
7,000employees
*All figures for UK, Ireland & Netherlands region

4. 9/21/2015 4CSC PROPRIETARY AND CONFIDENTIAL
WITH A CLIENT PORTFOLIO TO BE PROUD OF…
BANKING &
CAPITAL MARKETS
CONSUMER
& RETAIL
TRANSPORT
& LOGISTICS
ENERGY,
UTILITIES &
TECHNOLOGY
HEALTH SERVICES
INSURANCE
MANUFACTURING
PUBLIC SECTOR

5. 9/21/2015 5CSC PROPRIETARY AND CONFIDENTIAL
…CSC IS A CRITICAL PART OF LIFE IN THE UK, IRELAND & NETHERLANDS
Providing the energy
for your morning cup
of tea…
To help you get
to work…
For a cup of coffee
in the morning…
When going to the shops
on the way home…

6. 9/21/2015 6CSC PROPRIETARY AND CONFIDENTIAL
CSC IS A CRITICAL PART OF LIFE IN THE UK, IRELAND & NETHERLANDS
For catching up on
the news at the end
of the day..
And should you need them...
Applying for your
new passport…

7. 9/21/2015 7CSC PROPRIETARY AND CONFIDENTIAL
CLIENT
CHALLENGES
9/21/2015 7CSC PROPRIETARY AND CONFIDENTIAL
OUR
BUSINESS
CLIENT
CHALLENGES
VISION AND
STRATEGY
OUR
OFFERINGS
CLIENT
SUCCESSES

8. BY 2020 THE WORLD ECONOMY WILL BE 40% LARGER
DIGITAL IS DETERMINING THE WINNERS AND LOSERS
>52% will be classed as affluent
54% Asia
22% Europe
18% Americas
7% MEA
Source:
1+1=3
Supranational organisations
gain relevance with mass
consolidation
Source:
Internet users
2010 – 2 Bn
2020 – 5 Bn 6 Bn
mobile
phone
users
THE HYPER-CONNECTED CONSUMER AGE
POPULATION OF THE EARTH
Number of people living worldwide
Since 1700 in billions
Source:

9. DIGITAL AND PHYSICAL COMBINE
50 BILLION DEVICES INTERNET-CONNECTED BY 2020
VEHICLE, ASSET, PERSON AND PET
MONITORING & CONTROLLING
AGRICULTURE AUTOMATION SECURITY
AND SURVEILLANCE
BUILDING
MANAGEMENT
EMBEDDED
MOBILE
EVERYDAY
THINGS
SMART HOMES
AND CITIES
TELEMEDICINE
AND HEALTHCARE

10. 9/21/2015 10CSC PROPRIETARY AND CONFIDENTIAL
THIS IS HAVING A PROFOUND EFFECT ON US AND OUR CUSTOMERS
Source: Gartner/CSC
Technology Processes Business models
Programming,
systems management
IT management,
service management
Digital leadership
Isolated, disengaged internally
and externally
Treat colleagues as customers,
unengaged with external
customers
Treat colleagues as partners,
engaged with external
customers
Sporadic automation and
innovation, frequent issues
Services and solutions,
efficiency and effectiveness
Digital business innovation,
new types of value
IT funds 100% IT funds 75% Business funds 60%+,
shadow IT
Seen as an overhead Overhead perception prevails Understanding essential
for success
Internal Mostly internal
New value increasingly created
outside the firm
IT CRAFTMANSHIP IT INDUSTRIALISATION DIGITALISATION
FOCUS
CAPABILITIES
ENGAGEMENT
OUTPUTS AND OUTCOMES
WHO PAYS?
EXECUTIVE ENGAGEMENT
INNOVATION
WE ARE HERE

11. 9/21/2015 11CSC PROPRIETARY AND CONFIDENTIAL
VISION
AND STRATEGY
9/21/2015 11CSC PROPRIETARY AND CONFIDENTIAL
OUR
BUSINESS
CLIENT
CHALLENGES
VISION AND
STRATEGY
OUR
OFFERINGS
CLIENT
SUCCESSES

12. 9/21/2015 12CSC PROPRIETARY AND CONFIDENTIAL
AGAINST THIS PROFOUND MARKET SHIFT,
WE HAVE A CLEAR VISION AND SIMPLE
STRATEGY TO ENABLE OUR CLIENTS TO
DIGITALLY REMASTER THEIR BUSINESSES
We want to help our current
and future clients transition
to next-generation IT
delivery and work to
modernise and mobilise
their applications, while
maintaining the security
of their information.

13. 9/21/2015 13CSC PROPRIETARY AND CONFIDENTIAL
THE SERVICE-ENABLED ENTERPRISE JOURNEY TO DIGITAL
TRANSFORMATION
Elastic foundation
(hybrid cloud & cloud
infrastructure)
Application aaS
foundation
(blueprinting and
workload mobility)
Continual innovation
framework (DevOps,
end user, developer control)
Innovation
ecosystem
Innovation
Run-and-Maintain
Migrate to
the Cloud
Hybrid
Cloud
Application
Modernisation
Cloud
Brokerage
SaaS Enablement
DevOps
Mobile/Social
Crowdsource
Open
Source
App
Mall
Develop/Deploy
AGILITYLOW HIGH

14. 9/21/2015 14CSC PROPRIETARY AND CONFIDENTIAL
BUSINESS PROCESS
MANAGEMENT SYSTEMS
CLOUDIFICATION
THROUGH MODERNISATION
SaaS DEPLOYMENT
ENTERPRISE APPLICATION
INTEGRATION MESH
SECURITY SERVICES
CSC INDUSTRY
SaaS SOLUTIONS
SaaS-BASED VERTICAL
APPLICATIONS
PRO-SUMER
APPLICATIONS
SaaS-BASED HORIZONTAL
APPLICATIONS
INSURANCE
HEALTHCARE
MAINFRAME
MIDRANGE
CUSTOM
APPLICATIONS
TRADITIONAL
APPLICATIONS
System X
System Y
System Z
WE HAVE ASSEMBLED THE KEY ASSETS, CAPABILITIES AND STRATEGIC
PARTNERSHIPS TO DELIVER THE SERVICE ENABLED ENTERPRISE
DATA MESH

15. 9/21/2015 15CSC PROPRIETARY AND CONFIDENTIAL
OUR GROWTH AMBITION IS SUPPORTED BY
THE INVESTMENTS WE ARE MAKING ACROSS THE BUSINESS
BDPaaS; Agility; MPaaSINNOVATIVE OFFERINGS
DevOps Cloud Services
NEXT GEN DELIVERY MODEL,
FURTHER AUTOMATION & TOOLS
CSC UniversityEMPLOYEE TRAINING TOOLS
Unified Commercial,
Transition and
Transformation team
DEDICATED RESOURCES
FOR LARGE DEALS
Experienced LeadersRECRUITING TOP TALENT
Workday
Financial Systems
DEPLOYING
WHAT WE SELL

16. 9/21/2015 16CSC PROPRIETARY AND CONFIDENTIAL
WE ARE WINNING LEADING INDUSTRY AWARDS

17. 9/21/2015 17CSC PROPRIETARY AND CONFIDENTIAL
OUR
OFFERINGS
9/21/2015 17CSC PROPRIETARY AND CONFIDENTIAL
OUR
BUSINESS
CLIENT
CHALLENGES
VISION AND
STRATEGY
OUR
OFFERINGS
CLIENT
SUCCESSES

18. 9/21/2015 18CSC PROPRIETARY AND CONFIDENTIAL
OUR OFFERINGS HELP ENHANCE, GROW
AND OPTIMISE OUR CLIENTS’ BUSINESS
GLOBAL
INFRASTRUCTURE SERVICES
EMERGING BUSINESS
SERVICES
GLOBAL
BUSINESS SERVICES
ENHANCING OUR CLIENTS’
BUSINESS FOR DIGITAL AGE
HELPING OUR CLIENTS
GROW THEIR BUSINESS
OPTIMISING OUR CLIENTS’
INFRASTRUCTURE

19. 9/21/2015 19CSC PROPRIETARY AND CONFIDENTIAL
CLOUD & AGILITY
INTERNET OF
THINGS
CYBERSECURITY BIG DATA MOBILITY
APPLICATIONS
MODERNISATION
CONSULTING
ENTERPRISE
SOLUTIONS
BPS
STORAGE
AS A SERVICE
COMPUTE
AS A SERVICE
WORKPLACE
AS A SERVICE
SERVICE MANAGEMENT
AS A SERVICE
NETWORKING
AS A SERVICE
INDUSTRY SOFTWARE
AND SOLUTIONS
ENHANCE
GROW
OPTIMISE
OUR OFFERINGS HELP ENHANCE, GROW
AND OPTIMISE OUR CLIENTS’ BUSINESS
INDEPENDENT TESTING
SERVICES

20. 9/21/2015 20CSC PROPRIETARY AND CONFIDENTIAL
CYBERSECURITY BIG DATA MOBILITY
APPLICATIONS
MODERNISATION
CONSULTING
ENTERPRISE
SOLUTIONS
BPS
STORAGE
AS A SERVICE
COMPUTE
AS A SERVICE
WORKPLACE
AS A SERVICE
SERVICE MANAGEMENT
AS A SERVICE
NETWORKING
AS A SERVICE
INDUSTRY SOFTWARE
AND SOLUTIONS
• 100% growth YoY
• Industry leading hybrid cloud
orchestration and automation platform -
‘Agility’
• DevOps through Agility enables market
leading high density support ratios
• Govt. grade secure cloud and SOC
• Innovative Big Data as a Service
• Omnilocation: location sensitive mobile
transformation
• DHL, DWP, Whitbread, Network Rail
EMERGING BUSINESS SERVICES
CLOUD & AGILITY
INTERNET OF
THINGS
INDEPENDENT TESTING
SERVICES

21. 9/21/2015 21CSC PROPRIETARY AND CONFIDENTIAL
CLOUD & AGILITY
INTERNET OF
THINGS
CYBERSECURITY BIG DATA MOBILITY
APPLICATIONS
MODERNISATION
CONSULTING
ENTERPRISE
SOLUTIONS
BPS
STORAGE
AS A SERVICE
COMPUTE
AS A SERVICE
WORKPLACE
AS A SERVICE
SERVICE MANAGEMENT
AS A SERVICE
NETWORKING
AS A SERVICE
INDUSTRY SOFTWARE
AND SOLUTIONS
• 50% is secure, onshore apps development
• New DevOps capability; up to 25% faster,
30 - 50% lower cost
• Testing as a Service delivers up to 30%
improvement in quality; up to 40%
improvement in productivity and up to 30%
reduced costs
• AppsMod successes include projects for
BAE Systems and Lotus Notes database
to Sharepoint migration for DHL
• Industry led consulting approach driving
55% YoY growth; new digital practices
GLOBAL BUSINESS SERVICES
INDEPENDENT TESTING
SERVICES

22. 9/21/2015 22CSC PROPRIETARY AND CONFIDENTIAL
CLOUD & AGILITY
INTERNET OF
THINGS
CYBERSECURITY BIG DATA MOBILITY
APPLICATIONS
MODERNISATION
CONSULTING
ENTERPRISE
SOLUTIONS
BPS
STORAGE
AS A SERVICE
COMPUTE
AS A SERVICE
WORKPLACE
AS A SERVICE
SERVICE MANAGEMENT
AS A SERVICE
NETWORKING
AS A SERVICE
INDUSTRY SOFTWARE
AND SOLUTIONS
• Multi channel contact centre costs up to
50% less with 20% more c-sat
• Secure onshore leveraged support
across platform, desktop and compute is
improving time to resolve by 20 - 30%
• On demand scalable utility storage
service costs up to 70% less
• Web-Scale IT services enables our
clients to emulate the best practices of
web giants Facebook, Amazon etc
• MyWorkStyle hands service
administration to the employee - 80%
quicker access to new apps/services
GLOBAL INFRASTRUCTURE SERVICES
INDEPENDENT TESTING
SERVICES

23. 9/21/2015 23CSC PROPRIETARY AND CONFIDENTIAL
CLIENT
SUCCESSES
9/21/2015 23CSC PROPRIETARY AND CONFIDENTIAL
OUR
BUSINESS
CLIENT
CHALLENGES
VISION AND
STRATEGY
OUR
OFFERINGS
CLIENT
SUCCESSES

24. 9/21/2015 24CSC PROPRIETARY AND CONFIDENTIAL
• With CSC’s solution and help, Specsavers applied
for and won approval for a place on the NHS list of
hearing providers under the AQP scheme
• Lead times needed to integrate Specsavers’ IT
systems with the NHS network were cut - important
as the NHS requires that data on AQP hearing-aid
patients resides on its (not the provider’s) systems,
and integrates with the NHS “Choose and Book”
system
• This also helped to provide an enhanced customer
experience for Specsavers’ hearing-care customers
• Low upfront costs
RESULTS
• CSC moved Specsavers’ IT infrastructure
solution to support the new business to the
cloud
• On-demand capacity meant Specsavers could
add compute and storage capacity as the
number of hearing patients grew
• CSC’s CloudCompute service offered high
levels of governance and security
• Our prior experience of working with the NHS
proved to be a key benefit
CSC’s ROLE
• Scale IT to support rapid growth in providing
free hearing tests, hearing aids and
aftercare for NHS patients under the Any
Qualified Provider (AQP) scheme
• No single, standard NHS contract; each
region would be handled separately
• As a qualified supplier, Specsavers would
need to comply with NHS information
governance requirements and differing data
requirements with each regional contract.
• The hosting locations, security controls and
level of integration with NHS systems and
networks were often undefined
CHALLENGES
SUCCESS STORIES
“Looking ahead Specsavers plans to move its private hearing-care business into the
cloud as well. Whereas previously, we’d be buying new hardware and have significant
lead times, now the entry is purely data migration and a few setup instances. Going
forward, more and more of our applications and systems will be run from the cloud.”