This document discusses simplification as a paradigm for change. It outlines Vonage's goals of developing the world's premium contact center platform with over £100m in revenues and 100k seats by 2020. The key priorities for Vonage are to ignite customer advocacy, develop talent, and drive self-sufficiency in new business meetings. Functional reporting lines, geographic target markets, and selling motions are also outlined. The document further discusses initiatives for pricing, order to cash, and internal communications.

1. Simplification, a
Paradigm for Change
Guy Sochovsky
VP Business Finance
Applications Group at Vonage

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Welcome. Welcome. Welcome.
Welcome. Welcome. Welcome.
Welcome. Welcome. Welcome.
Welcome. Welcome. Welcome.
Welcome. Welcome. Welcome.
Welcome. Welcome. Welcome.

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7. Simplify.

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Market Message: Contact Center Technology & Applications

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25% GOAL
25% EFFORT
50% EMOTION
Market Message: Customer Experience at a Glance

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By 2020 we have developed the world’s premium contact center platform for managing live interactions on a global scale with over £100m in revenues and 100k
seats. Culminating into xx Bn interactions
Every live interaction that crosses our platform matters. Whether you live to sell or serve (or both) our goal is to give you the tools you need to deliver better
outcomes for you, your company and your customers.
Customer Success Product Leadership Operational Excellence
Trusted advisor, evidence by repeat sales &
references
Recognized as an innovative, market leading
solution
Control & visibility of business processes combined
with an inspired workforce
Vision
Mission
Strategic
Themes &
results
Company Priorities

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Company Priorities
Laying the foundations for future delivery
acceleration and successful Omnichannel
product launch
1
Ignite Customer Advocacy2
Develop a leading ability to attract and hire
quality talent
3
Drive self-sufficiency for >75% of New Business
meetings
4

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Organizational Detail
Functional
Reporting Lines10
GTM Regions5
Target market
segments3
Selling motions3
Functional
Reporting Lines6
GTM Regions3
Target market
segments1
Selling motions2

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Pricing & Order to Cash
SALES KICK OFF 2017
Company Confidential
End-State Target
15
Order Form
CONTRACT PACKAGE
MSA / Model
Clauses
SSD
Service
Descriptions
BILLING PAYMENT
NVM
Product
PRICE BOOK
3rd Party
Product
Subscription
Usage /
Variable
Collections
Commission
Offer
CPQ
Order
All Core Data consistent &
visible across one platform
1 Reduced contracted friction
& speed of invoicing
2 Removal of failure demand
driving higher cash collection
3
Q1 Target Deliverables Q2 Target Deliverables Q3 Target Deliverables Q4 Target DeliverablesSKO Target Deliverables
Upgrade CPQ / Price Bk Multi-Dimensional Quote Revised Invoice & Order Subscription Billing Billing & Order Portal

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Alliances Team

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Alliances Team

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Internal Communications

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Internal Communications

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Did it Work?
Highest Rated Solution in contact
center category
440+

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Keep It Simple Stupid