Bernice Donnelly has over 20 years of experience in medical and customer service roles. She has held positions as a medical receptionist, dental receptionist, and several roles at Verizon Wireless including sales support, customer service, credit specialist, and assistant manager. Her experience includes appointment scheduling, insurance billing and coding, customer service, inventory management, and financial analysis. She obtained her medical billing and coding certificate from Middlesex Community College in 2014.

1. Bernice M. Donnelly
631 Cypress Rd, Newington, CT 06111
(860) 836-6000
Bern2227@cox.net
Professional Experience
CT Eye Center, West Hartford CT
Medical Receptionist (March 2014 – Present)
• Front desk coordinator
• Experience with Epic Cadence (EMR) scheduling and registration
• Appointment scheduling for new and existing patients
• Verification of insurance benefits
• Insurance and patient payment processing
• Research and verification of claims and EOB with insurance
• End of day reconciliation
Cavalieri Dental, Rocky Hill, CT
Medical Receptionist (Jan 2014-Feb 2014)
• Responsible for appointment scheduling
• Coding of dental procedures (ICD-9, CPT coding)
• Processing EClaims for insurance
• Application of CoPay and payment balances to patients accounts
Verizon Wireless, Rocky Hill CT
Sr Analyst– NE Area Compliance/Finance, Verizon Wireless (Jan 2006 – January 2013)
• Responsible for reviewing and approving non standard requests to VZW systems to ensure access is appropriate for the
individual employee.
• Identified and analyzed financial and operational risks and ensured internal controls.
Assistant Manager-Store Operations, Verizon Wireless (2004 – 2006)
• Responsible for opening and closings procedures for store
• Perform all duties required under Management policies for store operations
• Responsible for maintaining and accounting of store inventory on daily basis
Representative – Sales Support Ops, Verizon Wireless (2000 – 2004)
• Resolve customer issues and concerns
• Provide sales support to sales representatives
• Reconcile charge and cash payments and submit daily reconciliation reports and bank deposits
Continuity Marketing/Multi Line Specialist, Verizon Wireless (1998 – 2000)
• Proactively contact customers at specific points in their account lifecycle to promote customer loyalty
• Provide customer service and retention assistance
Senior Credit Specialist, Verizon Wireless (1993 – 1998)
• Review credit bureau reports and apply credit decisions for service applicants
• Communicate with service applicants regarding deposit disputes or inquiries/clarification of decisions
Billing Data Entry Representative, Verizon Wireless (1990 – 1993)
• Analyze, research and resolve billing, equipment and service issues
• Applying cash payments to accounts
Education
Middlesex Community College - Medical Billing and Coding Certificate May 2014

2. References available upon request.