Jennifer Ritter is seeking a customer service or sales position. She has over 5 years of experience in retail customer service, inventory management, cashier duties, and phone support. Her most recent roles include working as an on-call hobby center operator, managing all aspects of a small retail store, and as a customer care representative, providing billing support and troubleshooting technical issues. She has a Bachelor's degree in Criminal Justice from San Diego State University.

1. Jennifer Ritter
13006 Wimberly Square #12 JRitter3600@gmail.com
San Diego, CA 92128 858-761-1392
Objective
A customer service and/or sales position with a progressive organization that offers challenges and
opportunities for growth and career development.
Summary
An experienced retail and phone customer service agent with progressive experience in many aspects
of retail and customer service operation with excellent rapport with customers in both positive and
challenging service situations and the ability to work quickly and efficiently under pressure.
 Customer Service
 Promotion and Sales
 Inventory Management and Auditing
 Cashier and Cashier Assistant
 Internet and Phone Support
 Billing and Money Management
Professional Experience
Games-Workshop PLC, San Diego, CA Aug 2105 to Present
Hobby Center Operator On-Call
 Manage all aspects of a small retail store from receiving and stocking merchandise to
maintenance and cash management.
 Interact and engage visitors face to face to educate them on new and current company products
as well as secure sales and customers.
 Prep and setup store displays and run demos to promote games workshop products.
Time Warner Cable LLC, San Diego, CA Dec 2014 to Aug 2015
Customer Care Representative
 Provided Customers with up to date billing information, explained billing procedures and
documents as well as processing payments, credits and extensions.
 Troubleshot and walked customers through correcting issues with their cable, internet and
phone equipment/networks; Scheduled technician visits when needed.
 Educated and secured sales of TWC services and equipment with new and existing customers.
Costco Inc., San Diego, CA Aug 2010 to Dec 2014
Inventory Damage and Destroy Auditor
 Audited warehouse inventory daily for short coded or expiring product.
 Compiled weekly reports for business center buying staff to coordinate and establish proper
markdowns and credits from vendors for damaged or expired product.
 Coordinated with managers to train warehouse staff in proper procedures to reduce inventory
loss.
Front End/Membership
 Perform cashier and cashier assistant duties while helping members with their needs.
 Engaged members to market various Costco services and membership options.
 Assisted customers with returns and refunds using Costco AS400 retail system.
Member Service/Security
 Provided entrance/exit security, recorded entering member counts, and audited exiting member
receipts.
 Answered member questions about products location and directed members to specific
departments and personnel as needed.
 Performed hourly floor inspections and completed cooler and freezer temperature logs.

2. 2009 SDSU Prison Tour Internship Summer 2009
Comprehensive research project with on-site experience at seven California prisons and one
rehabilitation facility. Performed interviews and participated in interaction with prison administration,
guards, and prisoners.
Awards and Accomplishments
Certificate of Distinction in Criminal Justice (Major GPA > 3.8) 2010
San Diego State University Dean’s List (Semester GPA > 3.5) 2008
Education
Bachelor of Science, Criminal Justice (with Distinction) May 2010
San Diego State University, San Diego, CA GPA: 3.1
High School Diploma Jun 2005
Scripps Ranch High School, San Diego, CA GPA: 3.5